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Frequently Asked Questions About Best Buy Skokie
How do I check product availability at the Skokie Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Skokie Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Skokie stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Skokie Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2916 reviews)
Michelle B
September 26, 2026
1 out of 5
The employees here were rude to my DoorDash driver earlier today. These employees lack basic human decency and have no respect for hard working people. They refused to help her find my items. They gave her attitude and made her feel unwanted simply because she was a DoorDash driver and said “we won’t do your job for you, we refuse to do two jobs, it’s your job to find it and if it’s not there we don’t have it” so they would rather make it more difficult for not only my shopper but for me as well. I had to wait for a different dasher to accept the order, drive to the store and begin the shopping process all over again. For this, I will never ever again shop at Best Buy. By the way, it IS their job to help ANYONE who comes into that store, regardless if it’s a personal shopper. They are still SHOPPERS who are coming into the store and making a purchase, even if it’s on behalf of the person they are shopping for. These employees thought they could get away with being cruel because I was not in the store and they thought so little of my shopper that she would not dare say anything. But I will. I will say something to every single friend and family member I know about this experience and ask them to never come here. They dehumanized my driver and made her feel like a second class citizen. I tried calling to speak to the manager but their calls get outsourced to a call center. Wonderful! Just a dumpster fire all around. The company is already becoming obsolete due to Amazon. I can see why. Next time I will purchase from Amazon.
Response from Best Buy
September 27, 2026
Hello,
Thanks for leaving your feedback, we understand why you would be concerned with learning about this interaction with the DoorDash shopper. We would like to speak with you more and document your feedback.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 227153 in your message to us.
X: https://bby.me/9qm7cY
Facebook: https://bby.me/wiss1s
Instagram: https://bby.me/KXFPp4
Larry S
September 23, 2026
2 out of 5
Didn't have modem. Employees avoiding customers
robinmathew m
September 21, 2026
5 out of 5
Amazing
Teresa W
September 20, 2026
4 out of 5
Great customer service! Ran in last night last minute because my TV broke and was out in 15 minutes with a new one.