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Frequently Asked Questions About Best Buy Skokie
How do I check product availability at the Skokie Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Skokie Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Skokie stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Skokie Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2845 reviews)
Diesel T
July 25, 2026
1 out of 5
Ordered a printer online when it said I could pick up the order today. When I checked the status of the order it now says I can't pick it up until a week later. Tried calling the store - they use AI to answer calls and you can't be transferred to the store and can only talk to customer service. Customer service gave explanation and said go to the store, don't tell the store I have an order, ask the store if the printer is in stock, if it is, cancel the order and purchase it in the store... if I wanted to do that, I would've have gone into the store in the first place.
Response from Best Buy
July 25, 2026
Good Afternoon,
We certainly understand how you are feeling after your order was unexpectedly delayed and you were unable to connect with the store team for support. We would be happy to review this further. Please contact our team by sending us a private message on social media that includes your Google review case ID: #193245.
- Facebook (https://bby.me/ilKTVm)
- Twitter/X (https://bby.me/iwztTU)
- Instagram (https://bby.me/ZtuLXn)
Zaid Y
July 25, 2026
1 out of 5
If there was 0 star I would give this store. Mike and Angelo by far have the worst customer service and no respect to the customer, do better.
Response from Best Buy
July 25, 2026
Hey there, Zaid,
We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##193241
Zaro E
July 24, 2026
5 out of 5
We went to this store quite late, they were almost closing, but we wanted to exchange some products we had bought at another store. The staff was extremely friendly. Mike M., who helped us, assisted us with the exchange, gave us advice on which electronic devices would best suit our tastes and style, and accompanied us until we finished everything. A wonderful store.
a c
July 17, 2026
1 out of 5
Short balding asian man at register had terrible service