Best Buy Skokie

Drove 45 minutes to pick up a phone case that I ordered online that was on sale to show up and be handed a box with a different phone case inside of it they did absolutely nothing to resolve the issue wasted my time and after all the driving they offered to ship it to my house so I drove for two hours to be told that they could ship it to my house I could’ve ordered that from my phone on my couch this is a professional establishment the waste two hours of peoples time and do absolutely nothing about it it should be illegal the way it’s two hours of someone’s time and do absolutely nothing about it definitely never coming back to this place again and telling everybody I know about this experience

ELI is a goat 🐐 he pulled me aside when I was making a return and sold me a meta glasses for my barber business. He showed me how the videos look like on his phone with his glasses and convinced me to buy a pair. He showed me how it works super easy. Highly recommend this tech Guru!

I came here to look at and try on these glasses, but no one approached me. They told me that I would need to wait another hour for the employee who works in this section to arrive. I think this is unprofessional on their part. When I come here, I expect to be assisted. They asked me to wait for an hour even though there are many other employees here, but they refused to help me. They didn’t even want to simply show me the glasses. Thank you for completely ruining my day. It is still early in the morning, the store is almost empty — only a few customers, no more than 2–5 people — yet I was deliberately refused service.There were plenty of employees present, but none of them were willing to help me. I was told to wait an entire hour just to be assisted, which is absolutely unacceptable and highly unprofessional.This level of customer service is disappointing, disrespectful, and shows a complete lack of basic professionalism. I came here ready to try and potentially purchase glasses, and instead I left with frustration and a very negative impression.

Very bad customer service. On January 09/2026 we stopped by at this location considering purchasing a laptop computer or iPad . We were waiting ca half an hour to get a sales person and finally when a person showed up he was of no help basically brushing off any questions we had implying that we should have known that. Extermely bad customer service. We were shocked. Decided to go to Costco and get our laptop.