Best Buy Skokie

Doesn't hardly have anything in stock

We have been Best Buy customers for years and have consistently purchased ZAGG screen protectors from this location. Since this store no longer stocks them, we now order replacements directly from ZAGG and come here for installation. This has been the practice for years. During our visit today, a sales rep named Fahim gave us completely misleading information, stating that Best Buy would now charge us to apply the screen protector. This directly contradicts our experience at this same store, where one month ago a replacement screen protector was applied free of charge for a family member. Because of this inconsistency, we went to another representative, who involved Geek Squad. After reviewing the situation, Geek Squad correctly applied the screen protector at no charge, as it was a replacement for the original ZAGG protector purchased from this very Best Buy location. The issue here is not the outcome — it is the lack of consistency, misinformation, and poor training. There is clearly no written or enforced policy, yet employees are giving customers conflicting “word-of-mouth” rules. That is unacceptable. Management needs to look into this immediately and ensure employees are properly trained and aligned on actual policy — not personal interpretations. If Best Buy no longer supports installation of replacement screen protectors, that policy should be written, visible, and enforced consistently. If not, employees should not be misleading customers. This should not require customers to escalate or hunt down another employee to get accurate information.

I purchased a ZAGG screen protector from this store with paid installation. At the time of purchase I was clearly told that for this phone and this specific screen protector, all future installations would be free. The last time I had it replaced, the installation was done for free without any issues. Today I was refused installation and told I had to pay again. The supervisor, Betty, was extremely rude and refused to show me anywhere on their website stating that the installation is one-time only. When I asked for written proof, she simply refused and acted very unprofessionally. This is misleading the customer and shows complete lack of respect. I will not be shopping at this location again and do not recommend it to anyone.

The staff is friendly, plenty of choices.