Good store, Great customer service, and good guidance.
Elijah was very nice to work with, he answered all my questions, and he has a great attitude.
I hope he gets a raise!!
Darrell S
November 10, 2026
The South Elgin store staff are both friendly and helpful.
Worst management, waited outside for 40 minutes during this Zelda midnight release just to go inside with absolutely no line for pre-orders. Wasting people’s time for no reason. Asked one of the guys in there if they still had consoles and they were already sold out. So why in the hecK did they still have people waiting outside in the rain mind you, for absolutely no reason!?! So dumb. Huge freaking store and couldn’t let people wait inside.
Have been trying to call South Elgin, Il. Store as I received an email stating Geek Squad was doing anunauthorized charge of $386 on my credit card. AI answered phone & there was no way to get to GEEK SQUAD department & refused a live person option & then only transfered me to a GLOBAL AI SYSTEM. ZERO HELP FROM BEST BUY.
Response from Best Buy
October 30, 2026
Good morning,
Thanks for sharing your experience with us. We can understand getting a notification for an unauthorized charge and then not being able to get through to someone to assist, isn't a welcome experience. We'd be happy to review this with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/oFWXGm), Twitter/X (https://bby.me/NkIHPz), or Instagram (https://bby.me/iPBv9B), and mention "Google review 245305".