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Frequently Asked Questions About Best Buy South Elgin

How do I check product availability at the South Elgin Best Buy?
How do I check my order status?
My local South Elgin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy South Elgin stores’ holiday hours?

Recent Reviews

4.0
(1625 reviews)
shankar A
February 05, 2026
1 out of 5
Brian K store manager was not helpful. I wanted to buy AirTags and I wanted to price match. I bought before online and they approved it. Now when I needed extras I was near this Best But and thought I could pick up some. Now they claim I can’t price match just because it is out of stock. Online they allowed it. I don’t understand why it is inconsistent. Brian K didn’t give an explanation even. I will not shop here.
Craig C
January 31, 2026
4 out of 5
Had what I need
Abdelmadjid K
January 13, 2026
1 out of 5
Misleading information and poor customer service I bought an unlocked phone in cash from Best Buy South Randall, but later discovered it was locked to T-Mobile. This caused serious problems when I tried to switch to Xfinity. Staff were unhelpful and did not take responsibility. I feel misled and disappointed. I do not recommend this location.
Response from Best Buy
January 13, 2026
Hello, Thank you for the review. We can understand your concern with not receiving an unlocked phone. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 104275
Timmothy T
January 02, 2026
5 out of 5
I was very happy there. I went in and got my stuff very fast a young handsome man helped me get my stuff I believe his name was Leandre . Thanks to him my son got to have a happy Christmas

About Best Buy South Elgin

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