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Best Buy South Elgin
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Frequently Asked Questions About Best Buy South Elgin
How do I check product availability at the South Elgin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local South Elgin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy South Elgin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the South Elgin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1533 reviews)
Jacqui F
April 14, 2025
5 out of 5
Great service representative, found what I went for quickly rapid check out. Email from Rep that assisted me with purchase!
Luz
April 14, 2025
5 out of 5
Buena tienda, artículos de línea blanca con muy buenos precios, siempre dispuestos a ayudar.
Alex W
April 11, 2025
1 out of 5
This store has honestly gone under for the last couple of years.
Every time I walk in, there is virtually no help, and the employees lack the knowledge that you SHOULD receive from Best Buy. Not helpful at all, have been told to google things multiple times.
There are no specialized employees anywhere, and every employee is expected to handle multiple things at once which is kind of unhelpful.
Not only that, but the cashiers are not trained properly, and are not given enough support, I witnessed this first hand when one of the female cashiers helped me and was struggling and the manager could honestly care less, felt bad for her for sure.
Honestly not sure how the South Elgin Best Buy is still in business.
Response from Best Buy
April 12, 2025
Hello, Alex,
Thank you for leaving us a review. As a consumer myself, I understand the importance of needing attentive and knowledgeable customer service. We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #65034257" when reaching out via social media.
Thank you,
^Ruby
Sean O
April 09, 2025
4 out of 5
Allowed for return of a broken out of the box 65" tv. Otherwise they desperately need employees.