Best Buy South Elgin

I purchased a TV and mount over the phone. Had it installed in a business room that is out of state. The TV mount they matched did not work. When I called to report the problem the manager Prashant(might be wrong spelling) was rude and not helpful. He asked me to travel to the other state to pickup the original TV mount and return it to them. When I said that is not an option, he lied to me and a stole my money. He said he scheduled a ups pick up for it but did not. He said I would get a refund for the mount but I did not since it was not picked up by ups. I paid twice for a TV mount. Do not purchase anything over the phone. These people are likely subcontracted and have no moral compass. Go to the store

I got my first laptop ps5 and got my cuz a meta quest 3s

Excellent salesman, worked with us when buying our refrigerator and freezer. Saved us money. Extremely patient and knowledgeable.

Avoid this Best Buy due to terrible manager who does not value customers. (NEVER BUY OPEN-BOX PRODUCTS FROM ANY BEST BUY). I bought an open-box item (advertised as "excellent condition") at a different Best Buy and made a special trip an hour away to pick it up. When I got home, I unboxed a completely unusable defective product that didn't even turn on. Instead of driving all the way back, I went to this Best Buy in Elgin to return it since the corporate call center informed me that returns are acceptable at all locations for online orders. I had to explain this to the manager--who was dishonestly trying to refuse the return. After admitting I was correct about the policy, he still refused to return the product after making a logically inconsistent excuse. Since he didn't want the headache of helping a customer, and didn't want to follow his company's policies, I used my personal time to return the product to the original store and then gave Amazon my thousands of dollars of business instead.