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Frequently Asked Questions About Best Buy South Elgin
How do I check product availability at the South Elgin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local South Elgin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy South Elgin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the South Elgin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1667 reviews)
Internet E
June 29, 2026
5 out of 5
Juan in the Geek Squad section was great. I bought a laptop three days ago that wasn’t working properly right out of the box, and he was incredibly helpful through the whole thing. He carefully walked me through the exchange process and made everything easy and stress-free. I walked out with an identical laptop, except this one works exactly like it should. Huge thanks to Juan, highly recommend asking for him if you need help 💯
Tyler J
June 28, 2026
1 out of 5
Be careful employees here do choose to mis treat customers . And violate them by judging them . They will also decide what and how much they can sell you and it will be different for next person . Just fyi
Response from Best Buy
June 28, 2026
Hi,
We would like to speak with you more regarding your concerns and to get some additional information. Please connect with us by sending a private message on one of the below social media platforms. You may include the review ID 179368 in your message.
X: https://bby.me/kwVoV5
Facebook: https://bby.me/8KuIoV
Instagram: https://bby.me/XoVz7l
GregMic
June 27, 2026
1 out of 5
Nothing but problems. Almost every visit by Geeksquad or 3rd party was met with missing tv's or accessories. My original order was for 7 TV installs. 4 of them were with new TV mounts and 2 speaker bars. I had 4 different scheduled tech visits and several of them had to be rescheduled because of missing TV, mount or speaker bars. I received calls from customer care support almost daily for 2 weeks.It was pretty much a second job.I even had to take time off work.I then went into the local store here in elgin, to ask for additional credits and to return a few of the inwall kits that I didn't need.I was unable to return the kits and never received a phone call or any credits. Worst experience I have ever had with best buy in my life
Response from Best Buy
June 27, 2026
Hello,
Thank you for the review. We can understand your concern with your recent install experience.We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 178835
Jonathan S
June 24, 2026
5 out of 5
Very nice employees at this location and super professional! They have a nice big store. Will definitely be coming back soon.