Best Buy South Elgin

Might be the worst experience I’ve ever had. The Geek squad has no idea of what’s going on and left a line full of people confused. This place fell off so hard no wonder it’s just a bunch of clowns running around 😂😂

I purchased a JBL BAR500MK2 5.1 Soundbar with Dolby Atmos and Wireless Subwoofer from Best Buy and was sold a demo unit that came without the remote, HDMI cable, or mounting brackets. After realizing the issue, I called Best Buy's customer service and spoke with a representative who told me they would speak directly with the store manager regarding a discount on the replacement unit, considering the inconvenience and the fact that I had already driven a total of an hour and a half to resolve this issue. When I arrived at the store, I was immediately told by an associate, "I guarantee they did not call to speak with the store manager."" I then had to wait while he went to locate a non-demo unit for the exchange. When he returned, he had apparently "forgotten" to speak with his manager, so I had to wait yet again while he went back to speak with them. After all of that, I was simply told that nothing could be done for the inconvenience and that the only option was to exchange the product. What was even more frustrating was that the manager could not even be bothered to come out and speak with me personally. I understand that mistakes happen, but the way this situation was handled was extremely disappointing. I made multiple trips, spent additional time dealing with an issue that was not my fault, and was given the impression by Best Buy's customer service that the store would make an effort to address the inconvenience. Instead, I was met with indifference and essentially told that nothing could be done. This is a pretty unacceptable level of customer service, especially from a company like Best Buy. After this experience, I will definitely be taking my business elsewhere.

Lavira and Cody have been really great to work with! Their customer service is on point and Cody was extremely helpful in choosing my equipment. Couldn’t recommend the team at South Elgin Best Buy more!

Store is clean and easy to navigate - but it seems small items have disappeared from the shelves as their inventory did not match what we could find. Most of the time I can find what I want - but this time I couldn't, even though their inventory said it was there. The staff eas helpful and tried for a while to find it - even though they eventually gave up.