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Best Buy South Elgin
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Frequently Asked Questions About Best Buy South Elgin
How do I check product availability at the South Elgin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local South Elgin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy South Elgin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the South Elgin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1505 reviews)
Nappa 1
January 30, 2025
1 out of 5
Said on the Best Buy app that the 5090 would only be sold in store before they came out and went to get one and the switched to only online what a waste of time taking my business elsewhere
Amy B
January 29, 2025
1 out of 5
Every time I order curbside they take forever to come outside. I had one order with two items and the app only allowed me to curbside pickup for one item at a time which I’m not sure why, but when the guy finally came out to bring me my order I told him I had another order and he proceeds to degreet me. I’ve been waiting for 20 mins and I am forced to go inside because of how long they take. They are also so unorganized and it takes forever for them to help out. I used to work at a Best Buy for a couple of years and we were always quick. I am very disappointed this is the closest Best Buy to my house. Still waiting for my second order as I am typing this.
Response from Best Buy
January 30, 2025
Hello, Amy,
Thank you for your feedback on Google my Business. Receiving slow and unorganized service while trying to complete a curbside pick-up is frustrating. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links below. When you are reaching out mention "Google Review 64751027", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Mike H
January 22, 2025
5 out of 5
Devin Simon helped me out and even stayed late to get my phone all set up and make sure the process was as smooth as possible. He went above and beyond for me and I greatly appreciate it. Highly recommend. Thanks Devin!
V
January 13, 2025
1 out of 5
Ordered a corsair gaming system and I was told next day delivery on December 14th 2024! Product never arrived I got an email that it was delayed then I got scared my grandson would be crushed for Christmas so I ordered same one on Amazon! Amazon delivered next day , the one from this best buy never arived I recived an email that it was out of stock! Thank god I was checking to make sure I received refund, I never received refund! Called customer service and she said order was never canceled so she would do that today! It's January 13th and still no refund
Response from Best Buy
January 13, 2025
Hey there.
Thank you for providing your insight. We would like the chance to document your experience, and do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you message us, please include your full name, phone number, email, and reference your Google review number #64675320.
Regards,
^Jason