Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2233 reviews)
Jada T
August 15, 2026
1 out of 5
There was a Geek squad member recording customers and walking around. Make everyone around us uncomfortable and we walked out immediately.
Response from Best Buy
August 15, 2026
Good Afternoon, Jada,
We would be happy to partner with you directly and review this situation further. Please feel free to send our team a private message on social media, so we can look into this. In your message, make sure that you include your Google review case ID: #203811.
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Christopher D
August 07, 2026
2 out of 5
I am an old school Best Buy shopper. Things have changed so much! Especially there many attempts to sell you things or sign up for this or that. I am disappointed it has come to this. I'd rather buy something online than walk into that store to shop.
Jon Q
August 02, 2026
5 out of 5
Kelby at the geek squad was great! Helped my find exactly what I needed and what I needed to make it work,!
Andrew S
July 12, 2026
1 out of 5
1.99 is not the same as 119.99 for a warranty kid,please hire cashiers that can count and read