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Frequently Asked Questions About Best Buy Springfield

How do I check product availability at the Springfield Best Buy?
How do I check my order status?
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Springfield stores’ holiday hours?

Recent Reviews

4.1
(2207 reviews)
sagexus
May 05, 2026
1 out of 5
Rumored Best Buy in store drop for Pokemon at all locations 5/5/26. They were suppose to get sought after 151 and prismatic sets. As well as some ascended heroes stuff. A friend tells me that he showed up one minute before closing on 5/4/26. Just to see two employees walking out with all of the 151 and prismatic stuff. I will edit the post tomorrow and confirm and see if they only have ascended heroes and no 151 or prismatic. But this is lame. Employees backdooring the most in demand pokemon sets and don’t give the general public a fair chance to buy some. If they don’t have any tomorrow when I check myself and others will start making some corporate complaints.
Brittny H
May 01, 2026
2 out of 5
I’m extremely disappointed with my recent dishwasher installation from Best Buy. Since the install, I’ve experienced multiple serious plumbing issues that did not exist beforehand, including leaking pipes under the sink, loss of hot water throughout my home, and a toilet that now constantly runs. These problems began immediately after the installation, which strongly suggests something was done incorrectly or carelessly during the process. This has caused significant inconvenience and concern, especially with potential water damage and the need for additional repairs. I expected professional, reliable service, but instead I’m now dealing with costly and time-consuming issues that I shouldn’t have to fix.
Response from Best Buy
May 01, 2026
Good morning, Thank you for taking the time to share this with us. We understand that water issues are not something that anyone wants. We're not sure how the installation of the dishwasher may have caused this, but we'd be happy to look into it with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/Zr7ELs), Twitter/X (https://bby.me/R1rzMK), or Instagram (https://bby.me/g07Mfy). Please include a reference to your "Google review #147681" in your message.
Jim m
April 29, 2026
1 out of 5
it is impossible to speak to a person at the store, the phone # takes you to some AI trash then a rando in a call center
Response from Best Buy
April 30, 2026
Hi Jim, Thank you for your review. We appreciate your desire to speak to someone in one of our local stores. While our in store agents are focused on customers shopping in person, our phone support team is equipped to handle most concerns over the phone. For item pricing and availability, https://bby.me/jYKNZD is your best source. TO formally document your feedback, feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 147268.
Natalie F
April 22, 2026
5 out of 5
Harlan with the qeek squad was amazing !! Beyond amazing . My sons iphone was ran over doing a good deed and I bought him a new one , we had extreme difficulty recovering his old Apple ID and even more difficulty creating a new one . Harlan Got my son a new Apple ID within 20 minutes , we are beyond thankful he’s made our day for sure . Thank you Harlan . I recommend 10/10!!

About Best Buy Springfield

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