Best Buy Springfield

Thank you "Jayden" for your professionalism, knowledge and recommendation this evening. My wife and I both commented on your kindness.

Not nearly the store I would go to as a kid. Selection in store is horrible unless your looking for an overpriced TV. If I buy from here it's online and pickup.

if you are someone who loves their peace, please dont order ANY appliances via best buy. i have not known peace for at least a week now. my washer and dryer ive been so excited about the past 2 weeks arrived, and the dryer is dented on the side, which i thought - whatever - i'll take a gift card for the inconvenience. well, turns out it's actually inoperable due to the damage. the belt rubs on the damaged side, which causes a burning rubber smell. i bought these items brand new, not open box. the delivery people asked if i wanted them to unbox it and deal with the trash - sure. so either i was ripped off and sold open box units, or the units were damaged during delivery. i didnt watch them do their job cause i dont like to be watched while i work either. thank goodness i inspected before they left my driveway. customer service has been unhelpful, this whole experience has been awful. its been 3 weeks since i ordered, a whole week since they dropped off the units, and my laundry continues to stack up. this was the cheapest package at $850, and somehow the set is now listed for even cheaper than black friday, when i placed the order??? safe to say i'll be watching them unbox and deliver the replacement theyve finally agreed to send me - after cancelling the "make good" gift card that was offered, making me wait 48 hours after said cancellation to set up the exchange - to which i would argue that this whole process is even more of an inconvenience and i should be compensated in some way for the time ive lost waiting on hold, arguing with customer service, waiting for supervisor call backs that never happen, the day that i took off work anticipating the delivery. but Best Buy does not see it this way... the employee i spoke with even stated that they come from the factory damaged! terrible customer service, and im not sure if the item was damaged from factory, but surely the delivery person noticed the huge dent in the appliance - if they werent the cause of the damage - and continued with delivery?? what a silly situation. SAVE YOURSELF - SHOP LOCAL!!!!!!

Desperately trying to get a dollar.