Great service and incredible patience!
I walked in at 8:59 PM to pick up an Apple Watch, literally one minute before closing, and the staff was still more than happy to help me.
They were friendly, welcoming, and never made me feel rushed or like I was inconveniencing them. I really appreciated the customer service, especially that late in the evening. Definitely a great experience!
"I had a disappointing experience during my recent appointment for an iPhone 13 Pro battery replacement. After a 30-minute wait at Geek Squad. I was told the part was out of stock, and I was concerned by the lack of professionalism I witnessed regarding other repairs. I did appreciate the helpful associate who checked me in, but unfortunately, the overall service fell short of expectations
Response from Best Buy
July 17, 2026
Hello Enrique,
Thank you for sharing your experience. We're glad to hear that the associate who checked you in was helpful. We understand your concerns regarding the unavailable part, the wait time, and the overall experience during your visit. Your feedback is important and helps highlight opportunities for improvement.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
* Facebook (<https://bby.me/Mlzy6d>)
* Twitter/X (<https://bby.me/FlNpxL>)
* Instagram (<https://bby.me/JSsveq>)
When reaching out, please reference your Google Review 189225.
Ivan was seriously the best. I was having a bad day and he greeted me very kindly and helped me with my problem. Thank you Ivan.