Tiffney C
February 17, 2025
I had a negative experience with this location. Wednesday 2/12 I had a remote start installed and on Saturday 2/15 my car wouldn't start. I called a few times trying to get help and see if I could tow my car to them to have it looked at but I had a hard time talking to a live person. When I did I spoke with someone in customer support who then transferred me to the car audio/audio tech department where no one answered my calls. I left two voicemail. As of today (Monday), neither were returned though there were people in and working.
When I went to the store today and spoke with someone, I was told they could look at my car in a few days but only if I tow it again. This would mean an additional tow that could have been avoided if someone had answered the phone when I called. The tech who helped me (very polite) informed me that the manager says I could tow my car again and they would reimburse me but only if they were found to be at fault. This isn't satisfactory to me because I feel they could do more to honor the warranty that comes with my remote start. Why should I keep towing my car and incurring costs for them to likely deny fault? The mechanics of the remote start were not even explained when it was installed and I'm certain my car was disabled because of a glitch or fail safe. After reading the manual, it is likely this is to keep the car from being stolen.
This entire experience has been tedious and I honestly hate I got the install. This is hugely inconvenient.
Response from Best Buy
February 18, 2025
Hi, Tiffney,
Thank you for taking the share what you've experienced with your remote start installation. It seems you've done what you could for a resolution. Our support team would be happy to look into this further. Please connect with our team via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy) and mention Google Review 64824873. When reaching out, be sure to send a private message or DM that includes your full name, phone number, email and order number.
Sincerely,
^Tina
Shauna B
February 17, 2025
There was an issue I had with my usb choices, and this location had exactly what I needed, alongside, welcoming tech workers who assisted me conveniently, plentiful stock options here, great location!
Robert T
February 12, 2025
Horrible over the phone service I inquired about a Frigidaire over the range microwave and the lady that answered the call couldn't even spell Frigidaire and furthermore she said she have not heard of it..HOW come when it's a major appliance then I call back some guy says it's not even the store that I'm speaking with...will never or advise ANYONE to shop or call to inquire about anything... HORRIBLE phone etiquette...Best buy has lost my business
Response from Best Buy
February 12, 2025
Hello,
Thanks for taking the time to share your feedback with us. I can understand not being able to get the support that you needed by phone, wouldn't have been a welcome experience. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about the questions you had about the microwave. Please also include a reference to your "Google review 64807370" in your message.
Sincerely,
^Melissa