This location’s GeekSquad department is dishonest and uses deceptive practices. My daughter brought in a laptop that was purchased around 9 months ago. She brought it in for the keyboard to be repaired under the factory warranty (she is in college and needs it for her coursework). She was told that there was no warranty available and that the only way to repair it was to pay $180 for a GeekSquad membership. She paid it believing there were no other options. This was in fact a complete lie told to her with the intent of signing her up for a useless yearly subscription membership. Ultimately the laptop was not repaired by Bestbuy, but instead sent out for repair utilizing the manufacturer warranty that my daughter was told did not exist. When I returned to the store with her to get answers on why she was lied to, they said that they performed some useless reset that she did not even ask for and that I could not cancel the membership. After much discussion they refunded a measly $25 with no further effort to correct the situation. Bestbuy will not get another dime from me and I will share my experience with all of my friends, family and colleagues. Bad predatory business practices.
Response from Best Buy
August 25, 2024
Hi there, Alfred,
Thank you for reaching out to us here and for bringing this to our attention. I'd love to take a closer look at this with you to see what we can learn regarding your attempts to get assistance.
To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review.
64113817
Thank you, and we look forward to hearing from you.
^Duncan
Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
They're discriminatory in their hiring process seriously you can have tons of work experience and great background etc,I tell you even if you pass the assessment test they still going to decline you and profile you based upon your zip code so find someone else you've been warned.
Response from Best Buy
August 24, 2024
Hello,
Thank you for sharing your review and for bringing this to our attention. We do find the experience you mentioned to be of concern, as that does not live up to the expectations and values we have here at Best Buy. We would like to follow up with you on this matter further.
To help us take a closer look at this, please send us a private message through Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the quickest response, please include your full name, email, phone number, and "Google Review 64113109" in your message. Thank you again!
Kind regards,
^April
Hear my sad story: I had two appointments this week with the Geek Squad folks — to replace the battery in my iPhone SE 2020. Tuesday I was told the geek who does that work called off. I could leave my phone (really?) or reschedule for Friday. I rescheduled, asking first if they would have the required part. “Yes,” I was told. I arrive for my appointment today and am told they don’t have the part! Huh?!
Talked to the mgr: “Can’t the Geek Squad figure out how to message customers when the right geek isn’t there for the appointment or the required part isn’t in stock?!” Guess not. Two x 60 minutes of driving for nothing. Mgr wanted to set up another appointment! Are you kidding?! I’ve been screwed twice this week by their poor service. That’s enough for me for one store.
Hey, BestBuy, if you provide poor customer service, we don’t need you. I can buy any thing in your store for fewer $$ from Amazon and have it at my door tomorrow. I came to you for service — but didn’t get any. Lock your doors. We don’t need you.
Response from Best Buy
August 23, 2024
Hello and thanks for reaching out on Google, Nick.
We understand the frustration with this experience. We'd like to ensure this feedback gets into the right hands. Please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64108160.
Kindly,
^Graham