Best Buy Tinley Park

Great Customer Service

This location’s GeekSquad department is dishonest and uses deceptive practices. My daughter brought in a laptop that was purchased around 9 months ago. She brought it in for the keyboard to be repaired under the factory warranty (she is in college and needs it for her coursework). She was told that there was no warranty available and that the only way to repair it was to pay $180 for a GeekSquad membership. She paid it believing there were no other options. This was in fact a complete lie told to her with the intent of signing her up for a useless yearly subscription membership. Ultimately the laptop was not repaired by Bestbuy, but instead sent out for repair utilizing the manufacturer warranty that my daughter was told did not exist. When I returned to the store with her to get answers on why she was lied to, they said that they performed some useless reset that she did not even ask for and that I could not cancel the membership. After much discussion they refunded a measly $25 with no further effort to correct the situation. Bestbuy will not get another dime from me and I will share my experience with all of my friends, family and colleagues. Bad predatory business practices.

They're discriminatory in their hiring process seriously you can have tons of work experience and great background etc,I tell you even if you pass the assessment test they still going to decline you and profile you based upon your zip code so find someone else you've been warned.

Hear my sad story: I had two appointments this week with the Geek Squad folks — to replace the battery in my iPhone SE 2020. Tuesday I was told the geek who does that work called off. I could leave my phone (really?) or reschedule for Friday. I rescheduled, asking first if they would have the required part. “Yes,” I was told. I arrive for my appointment today and am told they don’t have the part! Huh?! Talked to the mgr: “Can’t the Geek Squad figure out how to message customers when the right geek isn’t there for the appointment or the required part isn’t in stock?!” Guess not. Two x 60 minutes of driving for nothing. Mgr wanted to set up another appointment! Are you kidding?! I’ve been screwed twice this week by their poor service. That’s enough for me for one store. Hey, BestBuy, if you provide poor customer service, we don’t need you. I can buy any thing in your store for fewer $$ from Amazon and have it at my door tomorrow. I came to you for service — but didn’t get any. Lock your doors. We don’t need you.