Best Buy Tinley Park

What out for purchasing things from 3rd parties. I thought I was purchasing from Best Buy so I could have a local place if I had any issues, but when I did have an issue and went to the store for help, the Advisor and GM were very quick to pass me off to the 3rd party and they keep their hands out of it. Seems like they are happy to make money off the sale but not actually provide any service when the products they are selling don’t work. Make it make sense.

I am beyond disgusted with Best Buy, we purchased a laptop a year ago, worked with an employee on the purchase and went over options. We paid well over $1000 for the laptop and then purchased a warranty on top of it. We were told by that employee that the first year was covered by Best Buy, but the purchased warranty would cover the next two years, giving us 3 years total of coverage, which we agreed to and finalized the deal. Well, we got charged $200 the other day for a warranty, so we called and they explained that we were “misinformed” by the employee and that paying for the warranty only entered us into a membership with Geek Squad that we have to pay $200 for a year. I spoke with 3 different people including a supervisor explaining that I believe this is fraud, all of them apologized but said if we don’t pay the fee our coverage is gone because an employee gave us the wrong information and that even though we were lied to there is nothing that can be done. I asked for someone in management to call us about this and it’s been 4 days with no contact. DO NOT BUY YOUR LAPTOPS, COMPUTERS OR ELECTRONICS HERE! Now we wait and see what virus they send to the laptop so we are forced to have it looked at.

The staff there are great. Very informative and friendly. I got what I was looking for. Overall, I was happy with my purchase and I'll definitely return.

Staff very helpful, one of the last brick and mortar stores. Keep up the great work.