Best Buy Vernon Hills

I purchased a television from Best Buy, which remained unopened in its box in my gym for approximately a month. Unfortunately, this placed me just outside the return window. Upon finally setting it up, I discovered the screen was completely non-functional. I understand I should have tested the unit sooner, and I acknowledge that's my error. However, given the undamaged packaging and the company's reputation, I reasonably expected the TV to work. When I brought the defective TV to the store, seeking a resolution, I was met with complete indifference. I wasn't expecting a full refund, but even a small gesture, such as a modest discount on a replacement, would have been appreciated. Instead, the service manager, who presented a dismissive and unprofessional demeanor, stated he 'couldn't even touch the box.' This response was not only unhelpful but also baffling. This experience exemplifies a profound lack of customer service. I am deeply disappointed and will no longer be a Best Buy customer. This incident reinforced my concerns about the company's long-term viability. If this is the standard of customer care Best Buy provides, I foresee their continued decline. Edit: so this is the response I got after following the advice from the owner to "reach out" what a joke. Hi, Tim, Thank you for sharing those details with me. I can understand your sentiment surrounding the situation. I do wish I could've been able to help in finding a resolution for you. I have however documented your feedback here in my Corporate system If you do feel you would like for me to request another member of the store's leadership team give you a call to discuss your experience or you require assistance with an alternate matter, please feel free to reach back out and let me know. Regards, ^April

I went in to purchase a TV that was advertised on sale; the employee retrieved it from stock and loaded it in my car! Wonderful!

Absolute trash. Don't talk to Jim, he's a stand in for corporate best buy. They absolutely don't care for customers at all at this place.

Very knowledgeable employees.