Frequently Asked Questions About Best Buy Vernon Hills
How do I check product availability at the Vernon Hills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Vernon Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Vernon Hills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Vernon Hills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1980 reviews)
Rafael S
December 25, 2025
5 out of 5
Tecnología a la vanguardia. Me encantó el gran surtido que tienen. Los precios son más que competitivos. Lo que no encontré en el lugar me resolvieron en breve, me lo enviaron a casa.
Mucha limpieza. La atención de los empleados es de 10.
Tyler R
December 22, 2025
1 out of 5
Went to go buy a MacBook but not a single employee came to talk to us very disappointed will not be shopping here again. Will order online instead at a different business.
Response from Best Buy
December 23, 2025
We understand the frustration when you were unable to get help when shopping in one of our stores. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/8uj3ja), Twitter/X (https://bby.me/9wsn79), or Instagram (https://bby.me/pf1x9n), and mention your Google review, 93490.
HonestReviewsOnly
December 16, 2025
5 out of 5
Shokru I’m sorry if I misspelled your name but just wanted to leave a review thanking you for your help and kindness in helping me find some carts for my fridge and checking the numerical code with me so I could get my mom the right carts. And thank you to Alejandro at the register, very kind and offered extra help and info to me.
Kevin M
December 16, 2025
1 out of 5
All I needed was a wireless mouse, which was locked in a display cabinet. It took 15 minutes and 3 people to find the key for the cabinet, then I stood in line for another 10 minutes because they only had 1 register open.