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Frequently Asked Questions About Best Buy Vernon Hills

How do I check product availability at the Vernon Hills Best Buy?
How do I check my order status?
My local Vernon Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Vernon Hills stores’ holiday hours?

Recent Reviews

4.2
(1817 reviews)
Brian W
October 21, 2024
1 out of 5
Salesperson everywhere you turn!!! Approached by 5 different people one was very aggressive and would not take no for an answer. Very annoying just trying to look around and find what I wanted. Will be going to ABT next time.
Gary D
October 20, 2024
1 out of 5
Been standing here for 15 min to buy a laptop. No one will help, no one comes over, and when I ask for help it's just impossible. I want to give them money but now I see why they are all going out of business.
Response from Best Buy
October 20, 2024
Hi Gary, Thank you for sharing your feedback with us today. This is certainly not the kind of experience we want for our customers. I’d love the opportunity to assist you further. Please connect with us by sending a private message on one of the platforms below. Kindly include your full name, phone number, and email, and mention that you're reaching out regarding your "Google Review" with conversation number 64334155 so we can quickly assist you. Facebook: http://facebook.com/BestBuy Twitter/X: http://Twitter.com/BestBuySupport Instagram: http://instagram.com/BestBuy Thanks again for reaching out, and I look forward to helping you with this. Best regards, ^Magee
Flawl3ss C
October 20, 2024
4 out of 5
Specifically for pokemon....Wonderful location. Poor selection. but since people barely go for pokemon they have a fat pile of promos. Spend $15 on pokemon products and get one
Ra M
October 20, 2024
1 out of 5
Went there earlier this week to buy the iPad Pro. Went to the Apple display area and was unable to find any employee helping me and hence went to the girl who was standing at the entrance and requested her to call someone to help me with the iPad purchase. Waited there for 15 minutes and nobody showed up and hence went back to her and informed that there’s no one here to help me and Im leaving the store, her response was “Okay”… absolutely no respect, for customers time and no interest in this employee to retain a customer. Very poor customer service. Ended up going to Costco and bought an iPad with a better price. Will never come back to this branch, horrible customer service.
Response from Best Buy
October 20, 2024
Hello, We appreciate you sharing your review and bringing this experience to our attention. We understand not being able to get assistance and having an employee appear uninterested, can really take away from the excitement of your purchase. We would like to have a member of our team from Corporate partner with you to learn more. Please connect with us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64332910" in your message. Thanks! All the best, ^April

About Best Buy Vernon Hills

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