HonestReviewsOnly
December 16, 2025
Shokru I’m sorry if I misspelled your name but just wanted to leave a review thanking you for your help and kindness in helping me find some carts for my fridge and checking the numerical code with me so I could get my mom the right carts. And thank you to Alejandro at the register, very kind and offered extra help and info to me.
All I needed was a wireless mouse, which was locked in a display cabinet. It took 15 minutes and 3 people to find the key for the cabinet, then I stood in line for another 10 minutes because they only had 1 register open.
If i could give zero stars I would. Scheduled a big install job with two 85" t.v.s for a disabled man. They arrived, looked at the fireplace wall, said we cant do that wall. Then LEFT.the job. We called customer service to get a run around and cant schedule the installer back after they left. So im charged almost 400 bucks to be told too bad cant install it. They do not respect the ADA and are very discrimatory towards disabled folks. Do not support this branch, or best buy in general. There are millions of disabled Americans and ABT will outshine best buy all day.
Meanwhile, I have those 85 inch tvs sitting outside for them to pick them up. Hopefully no one will take them, as I left them on tje street like they left thos disabled man hanging.
Response from Best Buy
December 12, 2025
Hi there,
Thank you for leaving a review. This is far from the experience we want our customers to have when expecting a TV installation.
So that we can take a closer look at this situation, please send us a private message. We are available to assist you on any of the following platforms: Facebook (https://bby.me/xduirt), Twitter/X (https://bby.me/swrmje), or Instagram (https://bby.me/jv36g4).
Please remember to mention the phrase “Google review #86775” when reaching out.