Annoying as hell to be kicked around the store for a single pick up/trade in for 40 minutes, only for the actual transaction to take less than 2 minutes. Obviously they’re busy, but when an associate in Mobile is helping you and then diverts into a 25 minute conversation with another customer, it’s a huge waste of time.
Response from Best Buy
August 29, 2026
Hello, Joseph,
We understand that visiting a busy store to complete a pickup during the weekend can be difficult. If you would like to have a complaint filed please reach out to us on any of our social media profiles below with Review 215009 for support.
Facebook (https://bby.me/GjIN5t)
X (https://bby.me/QLe9K4)
Instagram (https://bby.me/lETgR7)
Horrible customer service at this store. Looked for help on a gaming pc for my son and no one could be bothered. Employees just walking around or standing there talking and when asked for help they said “someone will be right there” just to wait longer with no help. Even the manager was “too busy” to help. Never coming back
Couldn't help me but very nice