Jaganpreet s
July 15, 2026
I would say stay away from this store,they have very poor customer service here,I bought SAMSUNG refrigerator 3 years back for 2400 dollars ,this refrigerator stopped working and Best Buy simply said WE CANT DO ANYTHING,CALLED SAMSUNG AND THEY ASKING MONEY UPFRONT FOR TECHNICIAN TO COME ,POOR CUSTOMER SERVICE SAMSUNG POOR PRODUCT
Response from Best Buy
July 15, 2026
Hi,
Having issues with a refrigerator can be upsetting. We offer a variety of services that may help with repairing your appliance and would be happy to learn more about your experience. Please connect with us through a private social media message to discuss the situation and see what options may be available. When reaching out, please mention review #187981 and provide any additional details about the issue. We look forward to hearing from you.
Facebook (https://bby.me/weIRJu)
Twitter/X (https://bby.me/Daz8zz)
Instagram (https://bby.me/ufd3uh)
Not enough staff and what they had was not knowledgeable
Response from Best Buy
July 14, 2026
We know how important it is to get friendly and knowledgeable help when you need it. If you need anything you can always reach out to our social media team. Be sure to mention your review number, 187642, when you reach out. Thanks.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Sharif went above and beyond to deliver excellent customer service after a new laptop purchase and a printer issue.