EricaMichelle
July 27, 2026
This was the first time I've been to this location and was treated kindly. Ruby, the Samsung tech helped me with my earbuds. She was very knowledgeable. She didn't just sit behind her desk, she was active and engaged with me. She was kind and very professional. She used clean humor and even helped with the setup, which I didn't request. She displayed exemplary customer service! Very satisfied with my experience and I hope she is able to read this review🤍🤍🤍
Jaganpreet s
July 15, 2026
I would say stay away from this store,they have very poor customer service here,I bought SAMSUNG refrigerator 3 years back for 2400 dollars ,this refrigerator stopped working and Best Buy simply said WE CANT DO ANYTHING,CALLED SAMSUNG AND THEY ASKING MONEY UPFRONT FOR TECHNICIAN TO COME ,POOR CUSTOMER SERVICE SAMSUNG POOR PRODUCT
Response from Best Buy
July 15, 2026
Hi,
Having issues with a refrigerator can be upsetting. We offer a variety of services that may help with repairing your appliance and would be happy to learn more about your experience. Please connect with us through a private social media message to discuss the situation and see what options may be available. When reaching out, please mention review #187981 and provide any additional details about the issue. We look forward to hearing from you.
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Not enough staff and what they had was not knowledgeable
Response from Best Buy
July 14, 2026
We know how important it is to get friendly and knowledgeable help when you need it. If you need anything you can always reach out to our social media team. Be sure to mention your review number, 187642, when you reach out. Thanks.
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