Waited for 30 minutes for help which never came. And I was there when the door opened. Employees standing around but no one to help me. Trying to buy a tv went to Walmart and found a better deal anyway.
Response from Best Buy
October 26, 2026
Getting help in our stores should be easy, and we understand the frustration you experienced with this trip. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/jgH6Jx), Twitter/X (https://bby.me/ewI0r5), or Instagram (https://bby.me/nWhga7), and mention your Google review, 243760.
Double oven is awesome. Great price. Quick and easy delivery.
Very short wait time. Knowledgeable and courteous staff. They were able to resolve and explain my setup issue in minutes while I sat there. Highly recommended.
L0STinNARNIA
October 10, 2026
BEWARE - if you buy an open box item make sure you actually get everything you're supposed to. I ordered an "excellent" quality TV from this location which was supposed to come with all accessories included in the original package. Mine actually didn't have a remote or power cord, I had to fight for them to finally give me a remote and they actually made my husband PAY FOR a separate power cord to replace the one that was SUPPOSED to be in the box. When I tried to get a refund for the cord, they said the only option was to return the entire TV and get a refund, then buy a separate product (at much higher price) HIGHWAY ROBBERY, I'll be filing a BBB complaint
Edit: turns out the remote they gave us isn't compatible either, so we can't even use it. I saw the response from BestBuy to talk to them on social media, so I sent them a message. We'll see what they say
Response from Best Buy
October 10, 2026
Hello,
Thank you for taking the time to leave a review. It's never ideal to have an Excellent Open Box item missing items, so we understand your frustration at this experience. If you need assistance or want to formally document your concerns, please send us a private message on social media. Please include Google Review 233324 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport