Best Buy Avon

All i can say is wow, but not in a good way. This place is terrible. Bought a tv through open box that was listed as excellent. Went to the store in the morning and saw it in the aisle hanging next to several other open box tvs across from the display models. It looked fine in the store but was not powered on. Best Buy states on their website that this was verified by them to be in brand new condition with all original parts. I went back home and decided to order it online later in the day. Went to pick it up and they had me pull up to fire lane. An employee came out with the tv wrapped in bubble wrap. Loaded it vertically into back of minivan leaned against seat and also supported by me while teenage son drove. Before leaving noticed it was just the tv and no other parts. I went back into the store and asked if they had the power cord and remote. The gentlemen working the front of the store stated that sometimes open box models don't come with all the parts depending on condition of purchase. I stated that it was advertised as excellent with all original parts. He had me wait while they went to look for the parts. They came back with a box of parts and I said thank you and went to car. I opened box before leaving and noticed it was just a stand with no power cord or remote still. So I went back in store and inquired about those items. They had me wait again while they searched. After about 20 to 30 minutes of waiting they stated they could not find the items and gave me a power cord and universal remote off their shelf instead. I begrudgingly took the items and should have realized this was a bad sign that did not have the original parts as claimed. I get the TV home very safely with it being supported by me the entire drive and wrapped in bubble wrap. I install a wall mount and am going to be about ready to hang tv. I grab the power cord they gave me and notice it is completely wrong. It is a small 2 prong power cord and the tv required a heavy duty 3 prong one. I grab the one off the family computer and plug it. I immediately noticed the screen is significantly damaged with lines and colors going everywhere like someone had hit it with a rock. Needless to say I was not happy. Remember this was listed "excellent condition" with all original parts. So I call customer service and they tell me I can return it to the store. I loaded the TV and all parts they gave me back into minivan. I go to customer service and inform them that I am here to return the TV because it was broken and need assistance. The gentlemen who was working the front earlier comes to the parking lot and asks what happen. I explain what happened and was informed that I probably broke it during transport. I know this not to be true as it didn't even move during transport as I held onto it the entire time. Then he really angered me when he lied to my face and claimed it was working great this morning, plugged in and on display. I informed him that untrue and knew for a fact that it wasn't as I had been there this morning before ordering it online. The fact that they didn't even have the power cord to give me makes this lie even more absurd. I informed him the TV was definitely broke before I ever purchased and just wanted to return everything and get my money back. He had someone help retrieve the TV with my assistance. He then had me work with another associate to see if I wanted to exchange it. I looked at the options she provided and stated I would rather just have my money back and buy from somewhere else. I don't know how anyone could possibly trust them after being lied to about the condition of the product several times. Always make sure you always power on an open box item in store before buying because they definitely don't verify anything. Only go to this store if you are interested in buying damage/missing products and enjoy be blantly lied to. As for me, I will never be back.

Service lacked somewhat.

Quick trip. Know what you want because they will point you in the right delineation quickly

The customer service is excellent 👍