Martin E
November 03, 2026
Geek Squad was very helpful when I needed my laptop repaired. The staff was friendly and there was a quick turn-around time.
Terrible customer service, I wanted to buy a computer, no one to help. I came here three times, the exact same thing each time. I’ll just order online.
Response from Best Buy
October 31, 2026
Hello,
It is completely understandable to expect readily-available, knowledgeable assistance when you are in-store shopping with us. Without that, it is understandable to feel the way you are feeling.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/IXtbtV)
Twitter/X ( https://bby.me/89bsLl)
Instagram ( https://bby.me/YNPo6R)
Please be sure to mention your review, #246485.
This place used to be great but its gone down hill. The customer service just sucks - you find more people playing on their phones than greeting, helping customers, etc. Finding an associate to help you is difficult. You can barely find someone that has actual product knowledge.
Response from Best Buy
October 28, 2026
Having a great experience in store should be easy, and we appreciate you taking the time to share your experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/C9q6lb), Twitter/X (https://bby.me/vGHR94), or Instagram (https://bby.me/2zr98b), and mention your Google review, 244635.
I walked in here with every intention to buy a samsung smart watch. When I asked to try one on, I was told no.
Why would I spend $500 on a device that I cannot even try on or see how it works? I turned around and walked out.
Response from Best Buy
October 28, 2026
Hello, Eric,
Thank you for taking the time to reach out to us here. We understand how important trying on an item can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 244633.
Facebook (https://bby.me/Q6oXr8)
X (https://bby.me/kaC91C)
Instagram (https://bby.me/NUy3Kq)
We look forward to assisting you there.