Best Buy Bloomington

Always great, friendly service

Excellent inventory and very friendly staff

The staff could not have been more helpful! We needed a charging cord for a laptop that our IU student left at home. The assistant helped find the cord. Then they opened the cord, checked for correct connection, and tested it on an in-store laptop. Thank you!!!!!

Since you made changes and didn't keep us grandfathered in to the old total tech membership benefits, it's worthless to me now. We couldn't get Geek Squad to come out, even if we paid extra. The Geek Squad staff and management at your Bloomington IN store are severely immature and rude. They do not appear to care about customers, so it's easy to assume Best Buy doesn't either. We've spent $10-20k for our home and businesses with Best Buy in 2 yrs. When I called in on the Total Tech line for an appt to come to our business to fix a printer I bought from you, you said there were no appts available, and no availability in the future. Weirdest call center response I've ever heard. If you don't have enough Geek Squad staff to send someone out just say that, don't beat around the bush and say you have no availability ever, when we paid extra for these services. At least be honest and let people know the truth, whatever that may be. At one point I tried to call the store in Bloomington several months ago and the automated message said that they don't accept phone calls, that's almost unheard of. What about elderly who needs to find out if you have something before driving there to get it? What about any hint of customer service if you can't walk into a store? So after all of that I gave up on an in home/office appt and bought a new printer. Recently I took a computer in to the store for repair. I tried to pick it up 3 diff. times, and was not acknowledged by staff at the counter at all. When I did ask if there is a quick way to pick up a computer that's done, the two young men said I had to wait until they were done fixing all of the computers for the customers in front of them, which is absolutely absurd, as that could take hours. People are very busy keeping up with work and life these days so if an appt is required for pick up they need to verbally state that before the customer leaves it with you. Or better yet, build walls to close off the Geek Squad area with a sign that states by appt only. Or hire more staff to help people, we have a city full of electronically intelligent students! I'm cancelling our TotalTech membership, cancelling all of our warranty extensions on our equipment that we're paying for monthly, and will be elsewhere for all electronics and related purchases going forward. This Best Buy isn't going to survive, just like all of the other Best Buys that shut down years ago. Only things keeping you alive is your location, and the few staff you have that act like they care and try to help, but unfortunately those few staff members aren't in your Geek Squad dept. and they and your current manager have completely turned me off to Best Buy as a whole.