Got there a little early on a day the store was doing their 60th anniversary gift card deal and the staff did a wonderful job making sure things went smoothly for everyone who was waiting in line before the store even opened. They also helped me with my Switch --> Switch 2 trade-in, and the entire process was painless! <3
Ultimately Best Buy is an overpriced out of touch electronics retailer that serves no true purpose in the modern day. There is nothing you can get at Best Buy that you can’t get at a better price elsewhere.
Terrible customer service
Response from Best Buy
August 14, 2026
Good Afternoon, Julio,
We would be happy to learn more about your poor experience, so we can better assist you with your concerns. To start, just send our team a private message on social media that includes your Google review case ID: #203133.
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Staff are great. The adult Pokémon resellers, lined up before the store opens is another story. Only good thing is they sold out in about 10 min so a bunch of people waited in line for nothing. I was there for a laptop. Overall good experience. I only gave 5 stars because those grown children waited in line to, wait in line. Good for them.