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Best Buy West Carmel
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Frequently Asked Questions About Best Buy West Carmel
How do I check product availability at the West Carmel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Carmel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Carmel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Carmel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1812 reviews)
Jen
April 25, 2026
2 out of 5
Not very helpful. Couldn't fix the phone bc they only work on Apple phones. Couldn't fix computer bc they would need to send it out. Did want us to buy either a warranty or a new computer. Geek Squad, not impressed. Guy we spoke with was nice but just not helpful.
Response from Best Buy
April 26, 2026
Jen,
Geek Squad is known for their ability to repair electronics when needed. We are sorry to learn about your experience with getting your phone and computer repaired. We invite you to send a private message to one of the links below. When doing so, please reference Google Review 146080.
Facebook (https://bby.me/zYoBHx)
Twitter/X (https://bby.me/ffVQZ1)
Instagram (https://bby.me/pJtlis Buy)
Cathy D
April 25, 2026
1 out of 5
I purchased an LG washing machine from the Carmel West store yesterday. The first time I used it it flooded the laundry room from underneath the unit. Not the hookups, the water is coming from underneath the washing machine. I tried to call the caramel store and you cannot speak to somebody who works in the store. It starts out as an AI and then you finally after 12 minutes of waiting get routed to an online person who is not in the store. She told me in order to speak to somebody in the store I would physically have to return to the store to speak to someone. So now I am going to have to load up this washing machine and physically take it back. The customer service is terrible once you buy something.
Response from Best Buy
April 25, 2026
We understand the frustration when something goes wrong with your new washing machine, and we would like to hear more and assist. Please reach out to us in a private message on Facebook (https://bby.me/0Su6T5), Twitter/X (https://bby.me/pLj0cX), or Instagram (https://bby.me/XNTm1L), and mention your Google review, 145904.
Foluso A
April 21, 2026
5 out of 5
Wonder service
Alex P
April 16, 2026
1 out of 5
You guys should probably get more floor support. Walked around forever today (12:00) trying to find a turntable with no help. When I found it, the box was damaged and there was nobody available to ask for help. I saw one person on the floor and they were talking hoops with another customer.
To Amazon I go!
Response from Best Buy
April 16, 2026
Hi,
Feeling like no staff was available to assist you is upsetting Let's discuss this recent shopping experience. Feel free to contact us on social media link. When doing so mention review #142349.
Facebook (https://bby.me/RXJGGE)
Twitter/X (https://bby.me/y9Ee5l)
Instagram (https://bby.me/pvqUsx)