Frequently Asked Questions About Best Buy West Carmel
How do I check product availability at the West Carmel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Carmel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Carmel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Carmel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1809 reviews)
Alex P
April 16, 2026
1 out of 5
You guys should probably get more floor support. Walked around forever today (12:00) trying to find a turntable with no help. When I found it, the box was damaged and there was nobody available to ask for help. I saw one person on the floor and they were talking hoops with another customer.
To Amazon I go!
Response from Best Buy
April 16, 2026
Hi,
Feeling like no staff was available to assist you is upsetting Let's discuss this recent shopping experience. Feel free to contact us on social media link. When doing so mention review #142349.
Facebook (https://bby.me/RXJGGE)
Twitter/X (https://bby.me/y9Ee5l)
Instagram (https://bby.me/pvqUsx)
UN P
March 31, 2026
3 out of 5
Interesting that the Geek Squad was not able to push the needle more than I. So was left no other option but to purchase a new laptop $880 dollars
Respectfully,
Madam Ambassador Dr. Nealy
Her Excellency United Nations
Peace Ambassador NGO ECOSOC
Dr. Angela J. Nealy
Response from Best Buy
March 31, 2026
Hello,
Thanks for sharing your feedback with us. We understand being left with little option other than having to purchase a new laptop, isn't an ideal experience.
If you'd like to share more on this or need any assistance, please feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/Nk8UuF), Twitter/X (https://bby.me/jX40Wf), or Instagram (https://bby.me/RRgSaA). Be sure to mention your "Google review #136826" in your message, if you do reach out.
Syndi A
March 28, 2026
5 out of 5
Miraculous! 5 minutes to fix what Xfinity couldn't do in 3 hours. So thankful for Ibrahim at the West Carmel store.
Robert B
March 28, 2026
5 out of 5
Great customer service! Andre helped me find a TV mount for a great price.