Best Buy West Carmel

Came in to pick order up. Ended up getting sold on better sound bar and a smart robot vacuum. Doug the Store Mgr was extremely knowledgeable and diligent on helping ease the process. The sales associate Mark was nothing short of phenomenal help thru the entire swapping and picking up process. Thanks for the help guys!

This review is not a reflection on the local employees at this branch; I unfortunately have no other way to relay this information to corporate. I have been trying to reach a real person at the store over the phone. I believe I may have left my something important at the store. I called the local number and have been in an impossible automated loop. I have been on hold for multiple minutes. A kind customer service person based on the automated line answered after several minutes, and explained to me the new Best Buy corporate strategy is for there to be @no longer any way” to reach a local branch via telephone for any reason (“including emergency”, he confirmed), as there is no extension for any reason. I am so sick of dealing with robots instead of human beings. My question could have been cleared up in one minute if Best Buy policy allowed and trusted their well-trained human employees to exercise basic telephone skills.

just heads up,ihavew scizofrenia🙉🥹‼️lovely experienced i had tuday.. bought myself macbook air, m4, 13in. sold it right after for cash ($600) to guy on fb markatplece bwcause i bought it for $850. i didnt really knead it because i wanted yellow color but they gave me black. yep as people say 13 puffs is good, 14 not somuch. used that cash 2 buy sum baseball equipment (glove, balls, shirt).

friendly staff and it was quick and easy to process my return