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Best Buy West Carmel
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Frequently Asked Questions About Best Buy West Carmel
How do I check product availability at the West Carmel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Carmel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Carmel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Carmel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1779 reviews)
Euro L
November 02, 2025
5 out of 5
Sales person Sarah did amazing job!
John H
October 26, 2025
1 out of 5
Poor service. I called Geek Squad earlier in the week to inquire about repair service on my son’s PS5 and was told I could come in anytime for assistance. When I asked about making an appointment I was told “No you don’t need one and any of us could assist you”. Not the case. I waited in line today for about 15 minutes just to be turned away because I didn’t have an appointment. To make it worse the association cat calls to the others in line asking if they had an appointment and if not then he couldn’t assist them either. Thank you Best Buy for showing us you value poor customer service over loyal customers.
Response from Best Buy
October 26, 2025
Hello,
Thanks for sharing your feedback with us. We can understand being told that you wouldn't need an appointment for the service to your son's PlayStation 5, only to be told you couldn't get assisted without one, isn't ideal. We'd like to review this further with you if you can send a private message on one of our social media platforms, Facebook (https://bby.me/h662vy), Twitter/X (https://bby.me/mjuby4), or Instagram (https://bby.me/qie89t), and refer to your "Google review #60890".
Luis P
October 24, 2025
2 out of 5
Ehh
Abou N
October 23, 2025
4 out of 5
Have been there since online shopping boom, I’m very happy to find lately the still relevant in term competitiveness and get touch and see but do your online search before coming