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Best Buy West Carmel
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Frequently Asked Questions About Best Buy West Carmel
How do I check product availability at the West Carmel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Carmel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Carmel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Carmel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1753 reviews)
Kevin J
August 08, 2025
1 out of 5
Shout out to Best Buy in Carmel for delivering my new game in the security box that customer support says there’s no way to open without going in to a store. I ordered delivery so I didn’t have to go to a store because they’re not very close to where I live. I watched a YouTube video of a dude opening one with the same magnet I have, but it’s not working. How does this even happen?
Response from Best Buy
August 08, 2025
Hello, thank you for leaving us a review here on Google. I would also expect to receive my games ready to play without the need for any additional work. Our team would love to look into this for you! Can you please reach out to us via private message on one of the following platforms? Please begin your message with "This is regarding my Google Review #26276".
Regards,
^ Josh
Facebook (https://bby.me/43i3hw)
Twitter/X (https://bby.me/qr9mwt)
Instagram (https://bby.me/pdmy80)
Alex B
July 28, 2025
1 out of 5
Poor service with cell phones. I went in yesterday to trade my iphone in. Drove 90 mins. While the associate did a good job at first with explaining plans. He walked away after i paid for the new phone and didn't help with transferring. Said I'd have to pay geek squad for assistance. This is the first phone of the last 5 that ive not had any help with transferring things. Im missing tons of apps. Then after I left I get a phone call over an hour later that I left my old phone. They didn't tell me until after I was away from the store that they don't send the old devices in. That i would have to drive to verizon just for that. So i had to drive all the way back to the store for the second time to get the phone. So i picked it up yesterday. And then today i get a message saying i left my phone there. I told them i picked it up yesterday and they argued with me that it was still there... what a mess
Response from Best Buy
July 28, 2025
Thank you for taking the time to share this review with us, although we hate to hear it is due to a negative in-store experience. We can understand your feelings here and would like to ensure your feedback is formally documented within our Corporate system for internal review.
Please feel free to send a private message to one of our social media platforms, Facebook (https://bby.me/myghha), Twitter/X (https://bby.me/j632hw), or Instagram (https://bby.me/5q08yp), with your full name, phone number, email address, and one of our agents will be glad to assist. Please also include Google Review number 21716.
Best,
^Allison
Tyler G
July 23, 2025
5 out of 5
Wanted to get drone for son and was out of stock. They offered to have shipped to store and were very helpful
Isely S
July 21, 2025
1 out of 5
Just left from here, no one greeted us when we came in and no one acknowledged us when we wanted to get something from the apple section. I get that people get busy but a simple “we will be right with you” would have worked.
Response from Best Buy
July 22, 2025
Hello, Isely,
Thank you for reaching out to share your concerns with the store being busy and not getting the service you have come to expect from Best Buy. I can understand that not being able to get support can be difficult. I would be glad to notate your concerns or assist you with making a purchase for shipping or pickup if this may help. Please contact us on any of our Social Media Profiles below with Review 18789 for support.
Facebook (https://bby.me/bol6wq), Twitter/X (https://bby.me/m8yjj1), or Instagram (https://bby.me/79disw)
Sincerely,
^ Tommy