Best Buy West Carmel

Thx

Helpful staff.

I went to the Geek Squad on Michigan Rd, indy to have my laptop upgraded from Windows 8.1 to Windows 10. They installed an old version with an expired activation key so I can’t activate it on my computer. They did not run multiple updates so I had to waste an evening on the phone with user support to do that. After 2 more trips to the store They said there’s nothing they can do about the expired key but as long as I can get by with partial access it’ll be ok. I asked for my money back and was told no.

I purchased an item online for in store pick up, while in the store. I asked the guy at the front door if it would be possible to bypass the pickup wait time and just take the order since I was in person—if not totally fine, which I explained. He ensured me yeah no problem so I go to customer service where a girl seems very confused about what I’m asking and when I repeat what I’ve said to him and that he said it is possible, she says okay and that she’ll cancel it. Considering the only thing I’ve asked to cancel is the pickup process itself, I assume we are on the same page. A moment later she then says she’ll need to process my card and repay for item since it was canceled. The money has already come out of my account and they’re asking to essentially perform a refund. Instead of leaving with my item or my money, I left empty handed with repeated “I’m sorry we can’t do anything”. I chose Best Buy as a retailer over others for this purchase because I figured it would be a quick in and out. Please stop positioning employees asking to help customers “with anything” when you clearly haven’t thoroughly informed them of the processes they feel comfortable guiding customers in.