Ordered a 256 Gb iPad online, received a 64 gb iPad. Initiated a return, went to the store where the manager told me to call the helpline and that they couldn’t help me. Called the helpline and they told me to take it to the store. Not sure why the manager was unwilling to take the item, but don’t appreciate the run around and in future will probably not be ordering from Best Buy online or in store.
Response from Best Buy
October 08, 2025
Hello,
We can appreciate being bounced back and forth after receiving the wrong item for your order, isn't an ideal experience. If you can please send a private message on one of our social media platforms, Facebook (https://bby.me/jfv6bi), Twitter/X (https://bby.me/txvt6g), or Instagram (https://bby.me/fsdgrp), and refer to your "Google review #53133" we'd be happy to look into this further with you.
Horrible. Employees are bothered by customers and have zero product knowledge. Like the location of an item type in the store. Ordered from competitor while walking out the door.
Response from Best Buy
October 06, 2025
Hello,
We can appreciate not being able to get the assistance you needed during your recent visit, isn't ideal. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/r4jxgy), Twitter/X (https://bby.me/wsc9ya), or Instagram (https://bby.me/ev68lx), and mention your "Google review #52174", we'd be happy to look into this further with you.
Friendly and helpful staff
Tosseia H
September 09, 2025
The Protection Plan is worth every penney.