Jinesh M
December 10, 2025
Decent staff bit tragic policies. Each beat buy store and each time you call them it's like you are discussing with completely different companies. No concept of an integrated customer experience.
Every staff will tell you why the other store or the other agent didn't do the right thing and so they apologize and off you are sent to call the 1800 or the next store 40 miles away.
Poor experience.
Response from Best Buy
December 10, 2025
Hi, Jinesh,
Thank you for taking the time to leave feedback for us regarding your recent interaction with customer service. I can understand wanting accurate information when reaching out for support.
Please send us a private message on any of the following social media platforms if you require further assistance: Facebook (https://bby.me/2isxu4), X (https://bby.me/25zz8m), or Instagram (https://bby.me/myo3np).
Be sure to mention “Google review #84900” in your social media message.
We look forward to assisting you!
Tried ordering a tv before the end of cyber Monday. Won’t let me log in, won’t send me a text verification, won’t send me an email to sign in, won’t let me do anything. I have tried all 5 different times smh.
Great tram of associates they have and super helpful!
Picked up online order, quick and great service.