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Best Buy West Carmel
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Frequently Asked Questions About Best Buy West Carmel
How do I check product availability at the West Carmel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Carmel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Carmel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Carmel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1762 reviews)
Sandra D
August 28, 2025
1 out of 5
Terrible customer service at this location. Not a single acknowledgement from the employees when we were standing in line. We wasted 20 minutes, because they couldn’t help us activate a phone that we ordered from a different location. Will never return here.
John K
August 25, 2025
1 out of 5
I just wasted 2 hours of my life at this Best Buy for absolutely nothing. I brought in my MacBook Air that needed a DFU restore (something Apple provides the tools for). After keeping me waiting for two hours, Geek Squad finally came back and told me they didn’t have the “code” to fix it. Seriously? If you’re not actually equipped to handle Apple Silicon repairs, why advertise that you can?
I could have gone straight to Apple and had the problem solved, but instead I got strung along, wasted my time, and left with the same broken laptop I walked in with. Totally unprofessional and misleading. If you value your time, skip this location and go straight to Apple or an authorized repair center.
Response from Best Buy
August 25, 2025
Thanks for reaching out, John.
We know how important your time can be, especially while getting a repair. If you still need some help you can always connect with a live representative through one of the social media platforms listed below. Please send us a private message including your Google Review #34906.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Warm regards,
^ Jason
Scott W
August 23, 2025
1 out of 5
They have went so down hill. Not many associates to assist you. Geek Squad member told me.. what do you expect is a retail store?? That was as I enquired about a repair service. Miss what once was Best Buy
Response from Best Buy
August 24, 2025
Hello and thanks for reaching out on Google, Scott.
Getting help in our stores should be easy, and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/z0q4e2), Twitter/X (https://bby.me/ig8hcx), or Instagram (https://bby.me/r897qo), and mention your Google review, 33999.
Regards,
^ Graham
Matt C
August 22, 2025
1 out of 5
Supervisor, Ashley Gave us one of the worst customer service experiences of my entire life. I came inside to pick up an order with a curbside pick up code, and Ashley was extremely Rude and confrontational
This was just before close. It seemed like she was ready to go home and not wanting to service customers. She gave us a lot of attitude and was instigating a lot of confrontation.
Will be going to Micro Center after an experience like this what happened to this place?
Response from Best Buy
August 23, 2025
Hello, Matt,
Thanks for taking the time to leave your feedback. We are saddened to hear about your experience. We would be happy to document this interaction here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/c5fjaj), Twitter/X (https://bby.me/3kyg4g), or Instagram (https://bby.me/x2o836). Please reference Google Review #33476.
Regards,
^ Aaron