Best Buy Westfield

Allison and Gabrielle are wonderful individuals with a warm, welcoming demeanor dedicated to help clients. I highly encourage you directly ask for their assistance, as other team members avoided me and did not give me the time of day. Specifically avoid Matthew, (middle age balding) as he is very rude, and didn't offer to help transfer my data when I came to swap MacBooks. Dropped the computer at the counter, and when I was the only person in line he walked away. He should not be in a customer facing position, absolutely piss poor service from Matthew. However, Allison and Gabrielle are the exact opposite. THANK YOU Allison and Gabrielle!!!

Bought this television on July 12 because it was half off. I bought it to replace a 7 year old Samsung 85” TV that is in perfect working order. I figured that I might as well upgrade resolution and refresh rate now and get the latest features since the LG was 50% off. The $1500 LG failed on August 3 lasting a total of 22 days. Went to the Best Buy store in Westfield, IN for a for a refund or exchange. The manager told me he did not have that model in stock and would not re-allocate one from another store. He asked me if I was a member (a subscription service for $22/month that allows for a 60 day return window). I replied that I was not and he told me that since it was past the 15 day return policy so he couldn’t return it unless I bought the protection plan. He told me that I should have bought the protection plan.” he then proceeded into an extended lecture and sales pitch about this $200 protection plan. One should not have to pay an extra $200 for a TV to last longer than 22 days. $1500 for a tv that lasted 22 days that I can’t return or exchange!! He then instructed me to call the manufacturer. Apparently, Best Buy does not stand behind the products they sell (unless you pay them an extra $200). I called LG support and spoke with a woman who identified herself as Elle and she took me through a series of tests on the TV and determined it did mechanically fail and a technician would need to be sent out. She told me that I would receive a text in a few moments with further instructions. Waited days and never received the text and was completely ghosted. I emailed the CEO of Best Buy and explained the entire situation. The CEO forwarded my email to the senior executive resolution specialist for urgent attention. I went back to the Best Buy location armed with this email explaining the store could re-allocate the TV from another location. The manager of the store told me he would not re-allocate one but would allow me to exchange it for a different product. I picked out a different TV which by the way was $400 more than the TV I had already purchased and defeated my initial reasoning for purchasing a new TV at the same time. He once again told me to buy the protection plan. I told him I don’t want to buy the protection plan. He then told me with a smart tone “well then I can’t help you.” I was flabbergasted! So I asked him, “Do you mean to tell me that you now refuse to do the exchange unless I pay the additional $200 for a protection plan?” he told me “that’s right, I’m trying to teach you a lesson.” I am a 64 years old and being told by a pompous young manager that HE IS TRYING TO TEACH ME A LESSON!! Completely unacceptable. It was bad enough all that I had been through with this purchase. Now I feel helpless, disrespected and cheated all at the same time. So now I’m stuck with a $1500 television that I got to use for a total of 22 days. Please, someone tell me if this the way things really are now…..

Great service and very helpful staff!

Canceled my ordered with no reason provided. And was waiting for 2-3 hours. Wasted my time.