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Frequently Asked Questions About Best Buy Westfield
How do I check product availability at the Westfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Westfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Westfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Westfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1588 reviews)
lia W
July 26, 2026
1 out of 5
Canceled my ordered with no reason provided. And was waiting for 2-3 hours. Wasted my time.
Response from Best Buy
July 26, 2026
Hello,
We can see why you'd be frustrated, and we're grateful you took the time to share your experience with us. Having your order canceled without an explanation after waiting 2 to 3 hours would be disappointing and a frustrating use of your time. Your feedback is important to us, and we'd like to make sure it's fully documented so we can continue improving. If you'd like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #193611 in a private message. We're here to listen and help however we can.
• Facebook (https://bby.me/tSox0o)
• Twitter/X (https://bby.me/zwQ0uM)
• Instagram (https://bby.me/BEV5HG)
Cheryl P
July 25, 2026
1 out of 5
Ordered an electric dryer and paid for installation of dryer and parts, installation was incomplete they did not install the vent kit that I purchased and left the old one on. I don’t believe in watching over people while they work but I think I’m going to change my tune on that, had I been watching I would have noticed they did not complete the install. That’s not the worst of it, I called to let them know and instead of telling me, okay we’ll send them back, NO! Oh I’m sorry we have to wait until they come back from their deliveries to complete the order then we need to reschedule to complete the install. WHAT?!!!! Just send them back to complete the installation I paid for today!! Then I called the 800 number and they told me they can’t do anything because my order shows in transit, so can’t complete it to send someone out to complete the install. AGAIN WHAT?!!!! I’m looking at the part!! Send someone, sorry no can do. I was told when the system catches up we can then close it and schedule, so give us a call sometime this afternoon or by 6pm or if you like tomorrow morning. SEND SOMEONE BACK TO FINISH THE JOB TODAY!! My advice don’t pay for installation. They do nothing to rectify the situation. Customer service SUCKS!!!
Response from Best Buy
July 25, 2026
Good Morning, Cheryl,
We absolutely understand how you are feeling after your recent dryer installation was not completed, and you've been unable to get the assistance you needed. We would be happy to review these concerns further with you. Please feel free to send us a private message on social media that includes your Google review case ID: #193145.
- Facebook (https://bby.me/G0c9GY)
- Twitter/X (https://bby.me/nk29LX)
- Instagram (https://bby.me/Lh2gIA)
Brent T
July 18, 2026
4 out of 5
Sales associate was friendly, pretty knowledgeable and pointed us in the right direction. Will see when the TV is mounted on the wall with the sound bar playing if he knew what he was talking about.
Greg B
July 08, 2026
1 out of 5
Was going to purchase a new UPS backup for one that had died. Took some old electronic items with me and some dead batteries from the old UPS since Best Buy was listed as a drop off for used electronics.
They would not accept the items, so I took them to local toxic waste place and ordered the UPS from Amazon for $5.00 less and it was delivered that evening. The batteries that were in the UPS were purchased from Best Buy. Bye Bye Best Buy..Hello Amazon.
Response from Best Buy
July 08, 2026
Hi there, Greg,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience with recycling. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #184832" for reference. You can find us here:
Twitter(X):
https://bby.me/a8FUKa
Facebook:
https://bby.me/iFY1k2
Instagram:
https://bby.me/jpjU9H