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Best Buy Westfield
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Frequently Asked Questions About Best Buy Westfield
How do I check product availability at the Westfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Westfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Westfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Westfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1564 reviews)
Will J
March 25, 2026
1 out of 5
Bought an outdoor speaker set over a month ago to. They’ve rescheduled my installation three times now and still no speakers. Can’t get anyone to help. Even the guy who sold them to me (who has gone way out of his way to help) can’t get anyone from corporate to help. Do not buy anything from them that requires installation.
Response from Best Buy
March 25, 2026
Hello Will,
Thank you for your review. Purchasing a product over a month ago and not having had the installation completed yet is understandably disappointing and frustrating. This is never the kind of experience we want our customers to have. We would like to follow up and ensure this is addressed and taken care of.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/dgnOiZ)
- Twitter/X (https://bby.me/SyWM2O)
- Instagram (https://bby.me/Jn9qsC)
When reaching out, please reference your Google Review 134592.
Anne M
March 22, 2026
5 out of 5
Excellent experience every time I come here. The employees are knowledgeable and solve problems fast — issues I spent HOURS on at home (docking glitch, difficulty transferring photos from my iPhone to a Windows laptop) were fixed in MINUTES. I really appreciate having such a helpful business nearby, and the knowledge I’ve gained (that docking issues can be software-related, not just hardware, and that USB-to-Lightning devices exist!).
Robert E
March 01, 2026
5 out of 5
We found what we were looking for.
Pamela M
February 22, 2026
1 out of 5
I had three installs scheduled for 2/21/26. The TV installers were great. The security camera installers never showed up after waiting for 12 hours. The Starlink installer never called or showed up. These appointments were scheduled out 2 weeks. This service is absolutely deplorable. They pre-charge you and don't show up, meanwhile, I am paying people to be there for them to install. Best Buy Corporate needs to do an immediate audit on the Westfield/Carmel location. I've NEVER had such bad service, zero communication, etc. from any other Best Buy. I'm moving all my business to other companies who have integrity, and actually show up. What is going on here???
Response from Best Buy
February 22, 2026
Hello, thank you for leaving us a review. Having your appointments completed on time is that final key step in the purchasing process. Can you please reach out to us on Facebook (https://bby.me/zohi14), Twitter/X (https://bby.me/o1ykgx), or Instagram (https://bby.me/wb7zse) with more information about your experience? Please begin your message with "This is regarding my Google Review #120566".