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Frequently Asked Questions About Best Buy Westfield
How do I check product availability at the Westfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Westfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Westfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Westfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1580 reviews)
Ed S
June 27, 2026
1 out of 5
We purchased a 75-inch television on June 12 from the 14610 N Meridian Street store in Carmel, IN, and it still hasn’t been delivered!!! We paid for the television, paid for a top of the line mount, paid to have it installed, paid for the warranty, and got the Best Buy credit card and we have been treated like trash. We have made at least eight calls and have been given the run around on every call. The person set to deliver the tv called and said they couldn’t find the television and would not be coming as scheduled. We continued to call Best Buy and got nowhere except a later date the tv would be installed, but they canceled that delivery too!
By the way, if you call the phone number listed for the store the call does not go to the store but to a general Best Buy call center. The situation is long and bad. I could go on for several paragraphs. In short, we would recommend that you do not ever go to Best Buy!
Ed and April Schilling
Response from Best Buy
June 28, 2026
Hello, Ed,
We appreciate you taking the time to share your feedback with us regarding your experience. Getting a new TV is meant to be really exciting. We try to pride ourselves in ensuring we provide great customer service. Let’s get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/8EmH6p), X/Twitter (https://bby.me/R0hkSa) or Facebook (https://bby.me/IM8GiY) with the details of your experience. Also add Google Review 179148. We look forward to hearing from you.
A's h
June 20, 2026
5 out of 5
Great service and professional staff that will always go out of their way to help you find the right product for you. Highly recommend Total Rewards program if you buy electronics or ever need support totally worth it, and always there to help with support with products or shopping for something new. Thanks!
Avon W
June 13, 2026
1 out of 5
As of June 13, 2026, the Ai phone system is new and horrible. It could not even identify my response to what are you calling about, "Computer monitor adapters" and send me to someone in the computer department, it wanted me to make an appointment with the Geek Squad to bring in my computer. Horrible experience that should not have even been made life yet to the public but is live.
Response from Best Buy
June 13, 2026
Hello, Avon,
Having concerns with not being able to be assisted by the Automated Support system can be difficult. You can reach out to us on any of our social media profiles below with Review 172083 for support.
Facebook (https://bby.me/MJFZbg)
X (https://bby.me/RhbF11)
Instagram (https://bby.me/RE4vfA)
Ryan B
June 11, 2026
5 out of 5
Good store, helpful staff!