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Best Buy Westfield
Services Offered
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Frequently Asked Questions About Best Buy Westfield
How do I check product availability at the Westfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Westfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Westfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Westfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1551 reviews)
Tonya H
January 15, 2026
1 out of 5
We bought 4 new TVs plus sound bars on Black Friday with scheduled delivery on December 5, 2025 for our new house. The initial installation was a disaster. They marked up our walls, didn’t install the sound bars correctly, left the giant TV boxes behind for us to dispose of, and left some kind of grease stain on our new 75” Samsung Frame TV that cannot be removed. Finally, someone came to our home to remove the boxes and try to clean the TV. This was only after my husband went into the store because you cannot talk with anyone on the phone. The grease snugs cannot be cleaned from the TV, so the promised to replace the TV and refund all of our installation fees. The Geek Squad re-installed our TVs and soundbars correctly, but they didn’t have the new TV. We had an appointment scheduled for yesterday, Jan 14. After receiving multiple reminder texts, they never showed up. We called customer service who requested a call from the store, but we still haven’t received one. Needless to say, we still don’t have a replacement TV and the installation fees have not been reimbursed. The lack of customer service is comical. Stay far away from Best Buy!
Gerald L
December 06, 2025
1 out of 5
Rude people don’t care about customers don’t shop here just go online
Response from Best Buy
December 06, 2025
Hello, Gerald,
We are sad to hear that you had a subpar experience at the Carmel, IN Best Buy. If you would like to chat with us for support please reach out on any of our social media profiles below with Review 82855 for support.
Facebook (https://bby.me/v8vm4j)
Twitter/X (https://bby.me/rpxqwi)
Instagram (https://bby.me/ck7hk9)
Shie
December 02, 2025
5 out of 5
Bruno helped me out so much 10/10 amazing service
Jay
November 29, 2025
1 out of 5
Geek squad is absolutely worst service. Been waiting for hours for little thing rude and disrespectful workers.