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Best Buy Westfield
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Frequently Asked Questions About Best Buy Westfield
How do I check product availability at the Westfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Westfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Westfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Westfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1527 reviews)
Casey C
September 11, 2025
4 out of 5
I’ve had a generally good experience here. Seems a bit light on stock at times . Miss the movie aisles.
Christopher S
August 31, 2025
5 out of 5
Love this place
Colin D
August 25, 2025
1 out of 5
I’m a loyal Best Buy customer. I’ve bought probably 5 computers from Best Buy. Yet, when I my brand new 3 month old - $2k computer won’t turn on, I’m told it’s not their problem and that I should talk to the manufacturer. Thanks, Best Buy & Justin (the manager on site), for rewarding my loyalty with a slap in the face. I’ll be taking my business elsewhere.
Response from Best Buy
August 25, 2025
Hey there, Colin,
Thank you for reaching out and providing us with your feedback and concerns surrounding your recent experience with us. I know the importance of receiving quality customer service, and I can understand your concerns. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/eabqa0), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #34811" and share your full name, email, and phone number.
All the best,
^Jacob
Pardeep G
August 20, 2025
1 out of 5
The person selling me x-box this submitted a hard inquiry on my creditaccount without my permission. When he took my id, I thought he was taking for record since it was a large purchase. When I asked this person to cancel the application since I was paying with another credit card, he told me he cannot cancel it.is there any recourse available to me?my credit has been hit 6 points by this
Response from Best Buy
August 21, 2025
Hello.
I know how important it is to maintain good credit. If you would like some help, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please reference your Google review number #32458.
Sincerely,
^ Jason