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Frequently Asked Questions About Best Buy Westfield

How do I check product availability at the Westfield Best Buy?
How do I check my order status?
My local Westfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Westfield stores’ holiday hours?

Recent Reviews

4.0
(1541 reviews)
George S
November 05, 2025
1 out of 5
Good luck trying to get anyone on the line when calling the store. Wasted 10 minutes while the machine "tried to help" get me to the right person.
Response from Best Buy
November 05, 2025
Hello, Thanks for sharing your feedback with us. We understand not being able to speak with someone in a timely manner while calling, isn't ideal. We'd be happy to review this with you, and provide any assistance that we can. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/0zgb4s), Twitter/X (https://bby.me/1yoi35), or Instagram (https://bby.me/ipzb2f). Please also refer to your "Google review #65170" in your message to us.
Len P
October 29, 2025
1 out of 5
I wanted to speak directly with someone at the local store. Dialed the local phone number, and got a call center. They said that the only way to speak with a person in the store is to go there in person. The inability to call the local store directly is absolutely the DUMBEST THING I've ever heard.
Timothy C
October 25, 2025
4 out of 5
We always come here to buy our big screen TVs and have been generally guided properly and happy with our purchases
Brian F
October 21, 2025
1 out of 5
Terrible customer service at the Carmel/Westfield location. The employees AND the manager act like they are doing you a favor. They only want to sell you, not help you. I will never go back there again. Too bad zero stars is not an option.

About Best Buy Westfield

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