Casey C
September 11, 2025
I’ve had a generally good experience here. Seems a bit light on stock at times . Miss the movie aisles.
I’m a loyal Best Buy customer. I’ve bought probably 5 computers from Best Buy. Yet, when I my brand new 3 month old - $2k computer won’t turn on, I’m told it’s not their problem and that I should talk to the manufacturer. Thanks, Best Buy & Justin (the manager on site), for rewarding my loyalty with a slap in the face. I’ll be taking my business elsewhere.
Response from Best Buy
August 25, 2025
Hey there, Colin,
Thank you for reaching out and providing us with your feedback and concerns surrounding your recent experience with us. I know the importance of receiving quality customer service, and I can understand your concerns. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/eabqa0), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #34811" and share your full name, email, and phone number.
All the best,
^Jacob
The person selling me x-box this submitted a hard inquiry on my creditaccount without my permission. When he took my id, I thought he was taking for record since it was a large purchase. When I asked this person to cancel the application since I was paying with another credit card, he told me he cannot cancel it.is there any recourse available to me?my credit has been hit 6 points by this
Response from Best Buy
August 21, 2025
Hello.
I know how important it is to maintain good credit. If you would like some help, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please reference your Google review number #32458.
Sincerely,
^ Jason