Frequently Asked Questions About Best Buy Westfield
How do I check product availability at the Westfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Westfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Westfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Westfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1573 reviews)
Elise
June 07, 2026
1 out of 5
AI generated person on the phone. Waited on hold for 10 min just for nobody to answer, after fighting with AI for 5 min just to get to talk to a human. What a joke, will be going elsewhere in the future.
Response from Best Buy
June 07, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Brenda H
June 02, 2026
5 out of 5
Great service and wonderful staff. 1795 is amazing at the Geek Squad.
Davtyan T
May 31, 2026
1 out of 5
Waiting for someone to come help and not only no one shows up but also being rude and unprofessional and that's me being their prime customer for a long time. Never returning to this store again
Response from Best Buy
May 31, 2026
Hello,
Having a poor customer service experience is upsetting. Let's discuss this interaction. Please mention review # 159520 when connecting with us on a private social media link.
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Jen
May 16, 2026
2 out of 5
Not helpful. Couldn't help us. One guy was nice, other guy was rude. Overpriced and overrated.