As of June 13, 2026, the Ai phone system is new and horrible. It could not even identify my response to what are you calling about, "Computer monitor adapters" and send me to someone in the computer department, it wanted me to make an appointment with the Geek Squad to bring in my computer. Horrible experience that should not have even been made life yet to the public but is live.
Response from Best Buy
June 13, 2026
Hello, Avon,
Having concerns with not being able to be assisted by the Automated Support system can be difficult. You can reach out to us on any of our social media profiles below with Review 172083 for support.
Facebook (https://bby.me/MJFZbg)
X (https://bby.me/RhbF11)
Instagram (https://bby.me/RE4vfA)
Good store, helpful staff!
AI generated person on the phone. Waited on hold for 10 min just for nobody to answer, after fighting with AI for 5 min just to get to talk to a human. What a joke, will be going elsewhere in the future.
Response from Best Buy
June 07, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Great service and wonderful staff. 1795 is amazing at the Geek Squad.