Best Buy Westfield

Todd helped me with getting multiple new phones switched and was a great help. He was caring and willing to deal with multiple problems that were well outside of his control and going above and beyond to help. Highly recommend his services!!

Edit: Best Buy ONLINE took care of me and refunded my product no problem. I will no longer be returning product in store (if ever the case) because of the behavior I experienced in here. Hopefully retraining will take place so others won't experience what I had. Shame on the manager for prioritizing personal choice and selfknowledge over corporate policies and trust in customers. I had an incredibly frustrating and disappointing experience with the manager at this store. I preordered a Final Fantasy/MTG commander deck online two months before its release. The day before the official release, I received an email stating that my preorder might be canceled. To ensure I got the deck, I went to the store on the release day to purchase it in person and then cancel the preorder. I was super lucky, as a line of people were there to get TCG products, including Pokemon. While waiting in line to check out, others confirmed their preorders had similar issues with delays or cancellations, which further solidified my decision to buy in-store. I successfully bought the deck in-store and then requested a cancellation of my preorder online at home. Despite the request and confirmation of the cancellation, the order still shipped. I contacted online support, explained the situation (cancellation, in-store purchase, now having two copies), and was told I could return the item either in-store or via a UPS mail tag. Since I lived close to the store, I opted for an in-store return. Customer service online said all I needed was the packing slip. I opened my package and confirmed I didn't have one, and they then said the label on the front of the package should be sufficient. "Blue shirts will take care of you". I went to the store on a Thursday after work and approached the front desk. The employee inspected my product closely and called over a manager. They noted aloud that my product was still sealed and continued to inspect it nervously. After further review, they said they couldn't accept the return due to the "state of MTG, Magic: The Gathering." I was stunned and extremely frustrated. The manager explained that due to the current issues with Magic: The Gathering products, they couldn't accept the return, implying that I might have resealed the product. They treated me like I was suspicious for returning my second copy. They didn't check my ID or account. If they had, they would have seen that I've been a loyal customer for years, purchasing cameras, TVs, etc., and rarely making returns. They acted as if I had potentially resealed the product by constantly inspecting it on all sides over and over again. They didn't even ask for the customer service logs I had, which indicated that I was supposed to be assisted with the return without any issues because I was well within the return window and had a reasonable return request. After the multiple inspections, it was obvious I had never opened the box. After this incident, I was very upset with my treatment. I reached back out to online support, noted my experience, and asked if I could have a shipping label to return my product. They apologized and said they would look into this incident, as not accepting the return was unacceptable, especially with the documentation and online receipts I had ready to support the return. Best Buy online was absolutely amazing in taking care of me and sent me a label to return the product. The manager of this store should have tried harder to understand my situation instead of assuming the worst scenario.

Jack with Geek squad was amazing! Kind, creative, and quick. He helped me sort my problems and was inquisitive . Jack shared with me that when he is able to positively impact someone and they are gracious it always improves his day. Thank you Jack!

Blonde, male manager will make up policies on the spot (48 hour window for a return?) then will condescend to you when asking about said policy as the customer service line told you you were well within your two week time frame. Accused me of somehow holding a tv tightly enough to shatter it (says this happens with tempered glass, which I do not believe the TV was), and refused to accept a return. Told me I’d be wasting my time trying to return it and they’d just keep the money (tv has already been returned and refunded through shipping). Was inaccessible and I waited for fifteen minutes in a near empty store after dragging the tv back to my car to ask about the policy. I’m happy i was able to return my product, and initially just wanted to exchange something damaged in shipping, will now be taking my buisness elsewhere to replace it.