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Frequently Asked Questions About Best Buy Westfield
How do I check product availability at the Westfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Westfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Westfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Westfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1596 reviews)
Emine G
September 09, 2026
1 out of 5
DON'T COME TO THEIR GAMING, LIKE ME!!!
Because they come with just words for you to get a credit card even if you don't buy anything from them...!!!
I came back to the store to complain about it, the store manager Taylor is saying the same way about the words...!!!
So, that means they were trained that way to get you sign up to the new credit card!?
NO MATTER WHAT, EITHER YOU BUY SOMETHING OR NOT!!!
WHICH I WILL NEVER COME TO BEST BUY AT ALL EVEN THEY WILL GIVE FREE ITEMS!!!
Will W
August 30, 2026
1 out of 5
$1200 is a luxury purchase for us; maybe the folks at Westfield Best Buy think that's chump change. Because for that (plus $300 for protection plan and taxes), we were given a very clearly well-used item that was filthy and covered in scuff marks (didn't get a pic of the bot itself before repackaging, but if you're picking up a Shark Power Detect ThermaCharged vacuum from here and see security tape, you're getting this same POS they tried to sell us). I don't have any idea how this was considered appropriate to sell and means I'll now be spending another evening dealing with Best Buy customer service trying to get this returned/exchanged.
It shouldn't be too much to ask that if you're dropping $1500, you get a new item.
Mark S
August 26, 2026
5 out of 5
Quick service in and out. Staff seemed friendly
Davis R
August 15, 2026
5 out of 5
Allison and Gabrielle are wonderful individuals with a warm, welcoming demeanor dedicated to help clients. I highly encourage you directly ask for their assistance, as other team members avoided me and did not give me the time of day. Specifically avoid Matthew, (middle age balding) as he is very rude, and didn't offer to help transfer my data when I came to swap MacBooks. Dropped the computer at the counter, and when I was the only person in line he walked away. He should not be in a customer facing position, absolutely piss poor service from Matthew. However, Allison and Gabrielle are the exact opposite. THANK YOU Allison and Gabrielle!!!