Best Buy Westfield

I wanted to speak directly with someone at the local store. Dialed the local phone number, and got a call center. They said that the only way to speak with a person in the store is to go there in person. The inability to call the local store directly is absolutely the DUMBEST THING I've ever heard.

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.

We always come here to buy our big screen TVs and have been generally guided properly and happy with our purchases

Terrible customer service at the Carmel/Westfield location. The employees AND the manager act like they are doing you a favor. They only want to sell you, not help you. I will never go back there again. Too bad zero stars is not an option.