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Best Buy Westfield
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Frequently Asked Questions About Best Buy Westfield
How do I check product availability at the Westfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Westfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Westfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Westfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1495 reviews)
Ashley S
March 31, 2025
1 out of 5
Anytime we have a coupon from our credit card we try to use management denies the coupon but Castleton accepts it. Save yourself the trouble and make the drive to a different best buy. The manager is rude and has ran the place into the ground.
Response from Best Buy
March 31, 2025
Hello and thanks for reaching out on Google, Ashley.
Using your My Best Buy Rewards should be easy and we understand your frustration with this experience. We would like to hear more and ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64991335.
Kindly,
^Graham
Ken K
March 31, 2025
1 out of 5
F- on Geek Squad service.
Had a Surface in for repair- Surface was only couple weeks old. A boot loop issue occurred. Dropped off computer - Surface was shipped off to Geek Squad, then ultimately had to go to Microsoft.
After 5 weeks we got repaired surface back and it was working.
During this time we made multiple calls and in store visits. Many promised fall ups were not completed and it always fell back on us to follow up.
Had to pay $79 to get Surface sent off for repair - even though I pay an annual Geek Squad fee. Getting refund took two visits to store as once again promises of refund occurring were not executed.
I am sitting in the store currently with five people trying to assist and still can’t get my refund.
Response from Best Buy
March 31, 2025
Hey there, Ken,
Thanks for reaching out and providing your feedback. We are saddened to hear that you have had a negative experience with your service appointment, and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64988805" and share your full name, email, and phone number.
Thanks,
^Jacob
Jason T
March 23, 2025
5 out of 5
The staff members were very knowledgeable and helpful to me while I was researching T.V. brands. I asked many questions and the staff was able to answer all of them.
Caleb M
March 20, 2025
1 out of 5
I do not recommend going to this store if you are looking for tech help with geek squad. Every time I've gone there they always say they'd have to send it in and it'll cost upwards of $300 which may be true, I'm not a computer genius. But this time, I know it wasn't true. Just today I went and showed my problem, A stuck touch pad. Before anything they said it was an system problem that needed to be sent in in order to be fixed. They didn't even open it up to at least look. I went home and took apart and simply put it back together and it works perfectly. Moral of the story is that the people who work in at the Best Buy In Carmel don't want to do their jobs and don't care to help and want to pass it off to someone else. I've only had this experience with the geek squad at this location, Any others I've been to have been great and helpful without suggesting I drop $300 or buy a warranty.
Response from Best Buy
March 20, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to have my electronics evaluated properly and efficiently. Can you please reach out to us via private message on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64950955".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
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