Best Buy Westfield

Fast and friendly service.

Very disappointed in the "ghosting" we received from management after being in lengthly discussion on how to resolve our $400+ in food loss from a 6k order with appliance installation that was paid for and never occured at our new build. You can't reach anyone at the store via phone and they'll just stop responding to your emails aparently if they're done assisting. While our purchase was pleasant and they were willing to meet the customers needs then, that same effort was definitely not matched when issues started to arrise, outside of reimbursing us for the plumber we had to hire to do the installation they failed to complete (which is the only reason why I'm giving 2 stars vs 1). We will be taking our business elsewhere in the future and are not confident in the protection plan we purchased after this last experience.

Very good experience staff was amazing at helping me make a decision on a TV I was purchasing will definitely be going back

Purchased a T.V. Before Thanksgiving and sales person didn’t think there was a remote in the box. I purchased a Roku remote. I, was told if there was one in the box I, could return the purchased one. No mention of certain amount of time to return it in. The box had not been opened. Today went to return it, and cashier asked me when I purchased it, I told her and she verified my account. Then said unfortunately we can not accept this it’s over 14 days. Obviously it was over 14 days when I told her before Thanksgiving. Maybe she was checking to see if I did purchase it there, I don’t know, but said they could not take it back. I left, but after shopping there 17 plus years will not go back and will encourage family and friends not to go there.