I tried to contact someone at the store personally to share this, but was unable to get past the bots and call centers. Best Buy has lost me as a customer. I always had great service in the store, but Best Buy as an enterprise has failed me. No reminder before autorenew. I agreed to go ahead with it for this year but wanted to turn off autorenew for 2027. Not possible, not on the website or by the bot or by the phone rep. I was told by the bot to remove my card. Not possible, according to the bot and phone rep. They own my card forever. My only option was to cancel the entire membership, which took a full half hour while the rep told me to trust God to take care of it along with my frustration, which, he told me, was bad for my health. I have spent more than an hour on something I should have been able to do with a couple of clicks. I am sorry, but this is a deal-breaker. I don't know how to get this complaint to the people it affects, my local store. If anyone thinks private enterprise is the best way to get things done, use Best Buy as an example of abject failure.
Response from Best Buy
May 11, 2026
Hello, Virginia,
Having difficulties while wanting to cancel the My Best Buy Plus or My Best Buy Total Membership can be concerning. We are glad to assist you with this if you reach out to us on any of our social media profiles below, or if you would like to put in a complaint with your experience with the customer service, or automated support you can also reach out with Review 151142.
Facebook (Facebook@bestbuy.com)
Twitter/X (Twitter@bestbuy.com)
Instagram (Instagram@bestbuy.com)
Just was a pick up order I ordered online, just walked up to the customer service and they had my package ready I was in and out in less than 5 minutes
They had everything that I needed
Geek squad broke my brand new computer, and I can't even call to let them know because "This store doesn't take calls" according to their call center. I took a brand new laptop in for data transfer, and now it cannot open basic applications like settings or edge, and just blue screens. A brand new computer! I can't even factory reset it. I'd really appreciate if someone there would reach out and try to explain what could've went wrong. Now I'm stuck waiting to exchange it through lenovo.