If you have a broken screen with AppleCare plus good luck getting anyone to fix it in the geek squad section. The main guy there needs to be replaced. Came up with every excuse to not fix my phone screen the two times I had an appointment scheduled. Keeps trying to send me to Louisville when he could have easily fixed it
Lots of high tech to choose from, and a free use "geek squad" desk to help unless it's something that is physically broken.
Bought a tv, 75 inch Samsung in July. Moved into the new house, got it mounted just find out it has a pressure crack. Customer service can't do anything due to the return window. Just wasted nearly 500 bucks on junk. Highly disappointed
Response from Best Buy
August 27, 2026
Hey there.
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