Best Buy Clarksville

Pretty solid Best Buy location overall. Store was clean, organized, and it was easy to find what I needed without wandering around forever 😂. Staff in the electronics section was actually helpful and answered questions without trying to aggressively upsell everything. Checkout moved pretty fast too which was nice. They had a good selection of TVs, gaming stuff, and accessories in stock compared to some other locations. Definitely a reliable place if you need electronics quickly or wanna check products out in person before buying.

Love the store, but I hate the AI their using when you call. You cannot speak with a human and you cant even ask a question unless it falls under a specific option. Get rid of this dam AI automated system it sucks and is so frustrating

I tried to contact someone at the store personally to share this, but was unable to get past the bots and call centers. Best Buy has lost me as a customer. I always had great service in the store, but Best Buy as an enterprise has failed me. No reminder before autorenew. I agreed to go ahead with it for this year but wanted to turn off autorenew for 2027. Not possible, not on the website or by the bot or by the phone rep. I was told by the bot to remove my card. Not possible, according to the bot and phone rep. They own my card forever. My only option was to cancel the entire membership, which took a full half hour while the rep told me to trust God to take care of it along with my frustration, which, he told me, was bad for my health. I have spent more than an hour on something I should have been able to do with a couple of clicks. I am sorry, but this is a deal-breaker. I don't know how to get this complaint to the people it affects, my local store. If anyone thinks private enterprise is the best way to get things done, use Best Buy as an example of abject failure.

Just was a pick up order I ordered online, just walked up to the customer service and they had my package ready I was in and out in less than 5 minutes