Best Buy Clarksville

Had an order for delivery. It NEVER arrived. Best Buy conducted a “thorough investigation” (that was instant) and determined they couldn’t provide a replacement or refund. Never shop at Best Buy, their support is useless.

12/1/25, booked an appointment at Best Buy Clarksville for battery replacement on iphone via the apple online support. Got email confirmation with my appointment date, time, and location and the scheduled battery replacement. When I arrived at Best Buy, an authorized apple support dealer, they had no record of my appointment, even though I showed him the confirmation email. He then told me they dont have my battery in stock and they refused to order it for me unless I left my phone with them for days/weeks, claiming this was an Apple policy and Apple makes them take my phone. I spoke with Matthew the "manager" but he didnt know what to do and asked the clerk what to do. I called Apple when I got home, Apple said they never heard of this policy and could not understand why Best buy wants to hold my phone hostage for days/weeks while waiting for a replacement battery to arrive. This is not good customer service. What happened to my appointment and why do you need my phone as a hostage to order a battery?

I needed to pick up a TV that was a gift from my sibling, and the staff was amazing at helping me get the product I needed. Maddie specifically at the customer service desk was so friendly, patient, and accomodating. All the employees I interacted with greeted me warmly, and they were willing to help with anything. This was a huge feat considering I was there the day after Black Friday! After an absolutely hectic day for retail, they were STILL smiling, polite, and on their game.

My experience tonight at the Clarksville, IN Best Buy absolutely deserves a positive review. I arrived close to closing time with several large items to return, and I was honestly expecting the typical stress that comes with a last-minute situation. Instead, the team here delivered some of the best customer service I’ve experienced. Caesar was the first person I spoke with, and he immediately jumped in to help without hesitation. He helped me load two full carts of equipment, assisted with moving everything safely, and treated the process with professionalism and kindness. He stayed calm, patient, and extremely helpful throughout — exactly the type of customer-focused attitude you hope for but don’t always find. When the return system slowed down, the manager on duty, Holli, stepped in and took over seamlessly. She was efficient, knowledgeable, and clearly experienced. She reviewed each item quickly, verified everything with care, and processed the entire return with zero hassle. She even commented on how organized the packaging was, which I appreciated. Holli handled everything with confidence and made what could have been a stressful experience incredibly smooth. Even after the store had technically closed, staff members brought out the TV I had purchased for pickup and helped load it into my vehicle. That level of service, especially at the end of a long day, genuinely says a lot about this team’s commitment and attitude. Caesar and Holli went above and beyond, and they absolutely deserve recognition from management and from Best Buy corporate. Great employees like this are the reason customers stay loyal. I sincerely appreciate the outstanding service. Highly recommend the Clarksville Best Buy — and if you’re lucky enough to work with Caesar or Holli, you’ll be in great hands.