derrick f
February 19, 2025
Easy in and out. Needed a new PC. They were quick to help.
Used to be an avid visitor of Best Buy for all my electronics purchases, but the experience has gotten worse and worse as time has gone on. The nail in the coffin is that you no longer get Best Buy points (loyalty points) unless you pay with a BestBuy credit card. Previously it'd be 1 point per dollar, and 3 points or so if you used a Best Buy card. Now you get nothing unless you have the credit card. I called and deleted my account. I don't intend to shop at Best Buy again. Microcenter is better anyway; I just have to go to Indianapolis for that.
Response from Best Buy
February 16, 2025
Hello and thanks for reaching out on Google, Joshua.
We understand the frustration when you feel we have not lived up to your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, and mention your Google review, 64817953.
Kindly,
^Graham
ebeezy c
February 11, 2025
Staff is welcoming every time and always ready to assist.