Best Buy Clarksville

Everyone is airways friendly and willing to help when needed.

I could spend hours in here, even if I don't buy anything.

Place is a sad shell of what it once was. They dont even sell Blu rays anymore and if you dont have an iPhone good luck on cases.

Attempting to scam a customer or gross incompetence… You decide. I need to say this out of the gate. Indiana is a one-party consent state and I absolutely recorded every single interaction with these people I had. In other words… I have the receipts. This story starts back in late December with the purchase of an Insignia TV. For those unaware, Insignia is Best Buy’s brand. I bought said TV through their Amazon listing and remember that it was absolutely Best Buy selling and fulfilling this order; otherwise I wouldn’t be typing this today. Fast forward roughly five months and said TV starts acting up. It’s well within the manufacturer’s warranty, so naturally I contact support and they tell me that I have to call Insignia themselves… Fair enough. I called them and it was all fairly pleasant and straightforward. The person on the phone tells me that it’s been approved for an exchange or a refund, but I have to physically go up to Best Buy in person to take care of it… Also, fair enough. The person on the phone tells me that an appointment is needed, and since I don’t waste any time, I got the earliest one. So, about 20 minutes later I’m up at Best Buy - this location, the one I’m writing this review for - and walk on up to the counter. They tell me I need to deal with the Geek Squad folk, and so I do. The initial dude walks up to me and I tell him that I have an appointment and why I’m there. He immediately tells me that they’re not going to return or refund the TV because… reasons? I told him that the Insignia support person told me otherwise and he got an attitude with me. Literally saying something like “they always tell people that we do things that we don’t.” Like… What do you mean? I bought a TV from you all… It’s defective… It’s still under warranty… Huh? I kept my cool though, I mean, go on, read my other reviews; I’m used to people giving me attitude when I expect them to do their jobs. He keeps messing around on his computer, puts in my details, order number, phone number all of that… He tells me that “well what’s going to happen is that they’re going to send it out for repairs and when they decide that it costs more to repair than it’s worth they’ll issue me a refund. I already figured this… But it’s not a good look that the manufacturer and the seller are telling me different things here. But whatever. Now put on some diapers for what I’m about to tell you… This dude straight up tells me that because I ordered it from Amazon, they’re going to need to charge me $60 just for them to send it off… … Homie… The TV itself is only worth $69. How exactly is it that you’re honoring a warranty, if you’re charging me almost the cost of another TV just to resolve this defective one? I told him that I needed his manager to repeat what he just told me… He calls over the manager and she does just that. Naturally, I’m not going to do that. That’s Better Business Bureau level stuff right there… I will have satisfaction sir. So I go home and call up Insignia again and the lady I spoke to assured me that most certainly is not how things work. She got straight to the point and told me to go back in there and tell them to three-way call them. I go in there; tell them that and instantly everyone starts having all these ideas to remedy this problem. I stood in that store for 45 minutes earlier and the best y’all could come up with was “pay us the cost of the TV to honor the warranty”, but I tell you to repeat that to them and it took you less than 45 seconds to think up an alternative solution? Why do I feel like you just tried to scam me? And what would have happened had I paid you that 60 bucks - would I ever have gotten that back? So they speed right on through the process of sending off this TV, so I can wait three weeks for them to tell me that they aren’t going to repair it and give me a refund on it… Which they finally did yesterday... In the form of in store credit. I think our society is well past expecting decency from big corporations... But I felt like screaming into the void all the same.