I had a terrible experience at the clarksville Best Buy. Had an appointment to fix my screen on my iPhone and they ordered the wrong screen. They put the old cracked screen on my phone and it fulled busted. They said my only 2 options was too wait 2 weeks for the new screen to come in or to take it to the Apple Store in Kentucky. Awful customer service and a horrible experience
I'm really mad at Best Buy. I was there about an hour and a half today I went because of a protector on my Apple Watch. It keeps getting bubbles in it. The geek squad told me to go get one of the ones that clip on and exchange it for the one that keeps bubbling up. I waited and waited. Finally found somebody to help me. I got one, took it to customer service to get a refund for the cover that was defective but, they wouldn't give me a refund or let me exchange it for the clip on type. I'm out $30 I paid for the cover. Also, we just bought a $3,000 refrigerator from Best Buy. Never again.
Gladi L
September 29, 2026
No me gustó muy mala atención