They didn’t have the item in stock as advertised on their website and told me they could ship to me for next day delivery. That turned into we can have it to you in 2 days. As soon I received a text notification that FedEx delivered my package, I went to the door and there was no package and no FedEx truck and my dogs would’ve barked if any truck was on the street.. I immediately called FedEx which refused to provide a photo of where the item was supposedly left. They claim they left it at my side door, but I don’t have one. I called Best Buy and they said they can’t ship the product again to me for another 10 days or process a refund for me because they have to investigate. I don’t appreciate the implication that maybe I was dishonest regarding the delivery. I will never shop at Best Buy again.
melissa b
September 06, 2025
They do not have hardly a single thing for samsung. I went in to get a ring holder for the back of my phone. They had one option out of three aisles of accessories and it was 30 dollars. No thank you Best Buy, or Best be finding it somewhere else cuz it ain't here if it's not apple.
Response from Best Buy
September 07, 2025
Hi,
Not having the selection, you were expecting with shopping for Samsung is frustrating. To discuss that experience, connect with us on social media links below. Mention review # 40551, provide more details about the experience.
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Good prices, good service and very knowledgeable