Best Buy Clarksville

No good. I made an appointment online to have a new $89 battery installed on my iPhone 12. After going through a 10 minute diagnostic of my phone, the associate left to check if a battery was in stock. A battery was not in stock so I asked if they could order one (less than $89) and then I could come back and get the battery installed. The associate told me that was possible but I would need to leave my phone with them. I asked how long that would take and they said one to three weeks. It is simply unbelievable that anyone would willing give up their phone for one to three weeks! What a scam. I tried to make contact with the store manager but was told that he doesn’t take customer complaints over the telephone. Complete runaround and Best Buy just lost a customer for life!!!!

Trying to buy a cellphone ( OnePlus 12) but it's never in stock. Ended up buying a car stereo I much needed. Selection was limited. Really like this store but employees should be more fluent with some of the latest tech & how it works. Any adapters are really overpriced. You can find some deals in here though . May be because of the online shopping is the reason nowadays.

Perfectly simple return. In andbout in no time

Dec 22nd I ordered a Christmas gift for curbside pickup. It was to be ready for pickup in 1 hr. As I was waiting, an option to have free one day shipping for my order was presented. It being the holidays and my schedule pretty busy… I switched my order from curbside to delivery under the impression the promise of one day delivery by Christmas Eve would be honored. Well here I am.. Writing a negative review because customer service failed to provide any viable solutions. I have to give my gift a day late or have my ordered cancelled, wait 10 days for my money to be refunded, then pick it up in stores…… wtf. If the store has it in stock twenty minutes away from me.. and you geniuses changed my order to be shipped from someplace out of state instead of the place twenty minutes away that originally had my order… now it is stuck in Ohio… then failed to provide or even pretend to provide quality customer service to absolve your shitty procedures. I thought we all understood it was the holiday season..? Why would you promise something by Christmas Eve and then ultimately say fxck me and my holiday? Yea.. Best Buy doesn’t have to worry about me for a long while. Not that I expect anyone to give a flying..