Andrew A
November 05, 2026
Other businesses don’t charge a restocking fee. Support is not helpful. Lost a long term customer for being inconsiderate.
Response from Best Buy
November 06, 2026
We understand the frustration when there is a restocking fee for an item you are returning. While most purchases made from Best Buy do not include restocking fees, certain categories do have them if returns are opened and returned.
See our full Return & Exchange Promise here: https://bby.me/Jelrkm
If you have questions, please reach out to us in a private message on Facebook (https://bby.me/lNDBDj), Twitter/X (https://bby.me/Qz2fai), or Instagram (https://bby.me/dXRUU9), and mention your Google review, 249359.
The person at the front door greeted me and asked if I was looking for anything specific. I let him know what I was looking for and he directed me towards that area. Not finding that brand, that I had showed a picture of, I went back up to him and asked if they had that brand there. He reported they did not. So, I went back to look for another brand. After quite a while, a younger sales associate approached me and was helpful. It would have been nice for the first associate to have called for someone to meet me, in that area, and help me find what I needed.
Sustainable i
October 20, 2026
Got a very good economical laptop with very good service.
Unfortunately you can't call this location because they fired all of the people who answered the phones and replaced them with ai. The AI could not answer any of my questions. Because of this, I called another business and asked them the questions I had about a product and they picked up and they earned my business instead.