Why does it take such pains to talk to your automated answering program? Have a person answer the phones. Absolutely pitiful customer service.
Response from Best Buy
August 24, 2025
Hello, Andrew.
Not being able to reach someone by phone can be frustrating, and I understand your concerns. We would be glad to help answer any questions you may have or assist in any way. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/vbxizp), Twitter/X (https://bby.me/jzhu0z), or Instagram (https://bby.me/wwjlyy). When you message us, please include Google Review number 34255.
Best,
^Allison
Purchased an Apple Pen for a Birthday Gift. It was not the correct generation. Like anyone else you buy your gifts a few days ahead of time.
Try to return it, but the employee said it was impossible because it was over two weeks old. No understanding from the employee and no thoughts just regrets. I’ll probably continue using Best Buy, but I’ll quit using the one in Clarksville, Indiana
Response from Best Buy
August 20, 2025
Hello and thanks for reaching out on Google, Bob.
We understand the frustration when a purchase cannot be accepted for a return. You can read our full Return & Exchange Promise here: https://bby.me/a1xbmg
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/9xsymb), Twitter/X (https://bby.me/69ea6a), or Instagram (https://bby.me/b3qyeu), and mention your Google review, 32100.
Regards,
^ Graham
Things are just super over priced
Response from Best Buy
August 14, 2025
Hello, Angela,
Thanks for reaching out and leaving your review. Getting the best price on your technology is always important, so I can understand your concern. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/3a45yz), Twitter/X (https://bby.me/pamlub), or Instagram (https://bby.me/wil1yf). Please reference Google Review #29107.
Regards,
^ Aaron
Real helpful sales staff, great selection on tvs.