Best Buy Clarksville

Let me first say my review isn't for the Clarksville store per se but the 1-888 number and every other number I've had to call in the last month and a half, and the customer service, or lack there of, from BB as a whole. May 12, 2025 I went to BB to purchase 4 appliances, washer, dryer, refrigerator, and range/oven. I spent close to $10K on the above appliances. It was convenient to purchase what I wanted all in the same location. That's about as nice as this review will get. I had 3 delivery dates scheduled due to availability of each item. Fridge- 23 May, washer and dryer 12 Jun and Range 1 Jul. On the day of delivery for the washer/dryer I received a damaged washer. Huge dent in the back. Dryer was fine. I was told I could keep the washer until a new one could be sent lit to replace the dented one. I scheduled the new one for the same day as the range. Less trips made by the delivery crew. Next was the fridge. It came, thankfully with no issues. So next was the range. Here's where the fun begins. Now remember it was scheduled for 1 Jul 2025 on 12 May 2025. Over a month and a half later. On 30 Jun I get a call saying my range will not be delivered on 1 July. I ask why not? I was told by the agent that it arrived to their warehouse late so I needed to push out the date until 3 Jul. 2 days later, not sure why, it couldn't just be loaded on the truck and delivered the next day. But I agreed and even told the agent to push the washer out until 3 Jul. Once again, less drives to my house for the delivery crew. No big deal. A few hours later I got a call from the delivery crew saying they had my washer and to make sure I was prepped for delivery on 3 Jul. I asked if that included my range and was told they didn't see any order for a range to be delivered. I call BB customer service and was told it will be delivered and have 2 emails and texts confirming the date. On 2 July, I was texted and asked to call and schedule my range for delivery. So again, I called customer service to let them know it was already scheduled for 3 Jul. I had emails confirming this. I was told that the range was backordered and they couldn't get me one until 30 Aug 2025. Mine you, its already been a month and a half since I paid for the range. I asked why would they call me to let me know it arrived to the warehouse late if it never arrived at all? The best part is, I asked to speak to a supervisor and was told that a supervisor would call me back within an hour of my call. It's been since Monday and I haven't gotten a call yet. When I called yesterday to speak to a supervisor again, I was told I'd get a call back within 30 minutes. Again, no call back. So finally a supervisor called me back yesterday evening only to give me the run around about rescheduling or canceling my order for the range.The final straw was when my washer came today, the delivery crew told me before taking it off the truck that it was damaged like the previous one and their supervisor told them to deliver it anyways. I rejected that one also. So now I have another delivery date on 9 Jul for another replacement washer. Wish me luck. I will update this review if the experience is anything like its been so far. I've been a loyal BB customer for quite sometime but I may not buy another item from BB again, especially appliances. The service I received was horrendous to say the least. No one knew what was going on with my delivery. Again I spent nearly $10K on appliances. I have since purchased the range I wanted from another appliance store. Less cost overall, better warranty, and it will be at my house on 8 Jul because they know it's in the warehouse ready to be delivered. Like I previously stated this isn't so much the store employees but rather the customer service call centers and them not knowing what is going on with orders and deliveries. I've had issues with stores and customer service centers for other companies but everything got handled and I felt confident after I got off the phone with their people. With BB, I have zero confidence in them services they provide

Love this place anything ur looking for for Computers, phones, cases, anything electronically possible. Very welcoming ,friendly and professional. Highly recommend.

I recently bought a new IPad, headphones and accessories at the Clarksville store. Summer helped choose my items; she explained how it all worked & the best options for my needs. She was courteous and was a pleasure to work with. Also, Geek Squad helped with configuring my IPhone to my IPad; Eli with Geek Squad was also courteous & helpful. The whole transaction took just over an hour & I love my new Apple items. Thank You all for your assistance; I really appreciate it. Audra B

Store was clean staff was friendly. Had to find someone to help me which was a little frustrating. Usually when you walk into bestbuy and dont need help everybody is trying to help but when you need help nobody approaches you but I'm sure that's just my luck lol. I recommend this place.