Bring back your physical media and steelbooks. Please.
Just went to get a 3d printer with my mom today. Was greeted by the nicest man with blonde hair at the door, but we were ultimately directed to a guy in purple jordan's, crusty lips, and dirty hair. He prompted my mom to apply for credit through them to which she weren’t approved but when she applied online, she was approved. He had no desire to provide alternative options to still make the sell. Instead he seemed happy that my mom wasn’t approved. Her credit is excellent and was willing to just pay cash for the printer but when we noticed the dusty fellow didn’t care for the sell, we just left. Very disappointed.
Response from Best Buy
February 21, 2026
Hi there,
Thanks for taking the time to provide your review. This does not align with the kind of experience we want our customers to have at our stores. We'd like to follow up here to make sure this is addressed and documented. Please feel free to reach out to our support teams on social media, so we can better assist you.
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When reaching out, please reference your Google Review 120138.
It took longer than I expected to get a sales rep to come help me with deciding on which 3-1 printer. I was just about to walk out and go somewhere else and after I looked at the Security Camera and made the notification that it if I keep standing there alone, (I pointed at myself and the money sign with my fingers and taking my fingers as I’m about to walk out of the store. And then after that time went by and when I did that at the camera, I suddenly had a very young man who was very nice guy and he apologized for me waiting.
Got there right when they opened. Quickly grabbed what I needed. Then went and stood under the checkout sign by the registers in the front. After about 6 to 7 minutes and manager walk by and told me the checkout was at customer service. It was extra frustrating because at least 3 employees walked by me waiting. Also, a handful of employees were standing around talking. Seems like someone could have been checking people out at the actual checkout or at least have been able to redirect me much quicker. Just go to Target in the same shopping center if you can. They're way more on top of things.
Response from Best Buy
February 18, 2026
Hello, Mar,
We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/ppq8xs), X/Twitter (https://bby.me/q46i8e) or Facebook (https://bby.me/djpbf5) with the details of your experience. Also add Google Review 118922. We look forward to hearing from you.