Frequently Asked Questions About Best Buy Columbus
How do I check product availability at the Columbus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Columbus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Columbus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Columbus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1689 reviews)
Danita H
March 14, 2026
5 out of 5
Very friendly customer service.
Tim C
March 05, 2026
1 out of 5
Worst place ever. Went to get computer and a new phone. No help. Ask, still no help. They should just close the doors.
Response from Best Buy
March 06, 2026
Hello, Tim,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service. We’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://bby.me/bgofsf), X/Twitter (https://bby.me/s8yjrf) or Facebook (https://bby.me/y3mur9) with the full details of your situation. Also add Google Review 126161. We look forward to hearing from you.
Aric M
February 27, 2026
1 out of 5
Zero stars best buy. Bought a new legion go s on Feb 13th. My son played on it for a few days and the right trigger broke. Attempted to return it and was denied even though it was within their 15 day return or exchange window. I asked for a protection plan at time of purchase to find out there wasn't one placed on it. Manager was unhelpful in honoring the return or exchange stating they dont currently have a GM. Upon speaking to customer service over the phone they stated the store has to honor the return or exchange
Response from Best Buy
February 27, 2026
Hello.
We can definitely understand being frustrated with trying to get your Legion returned. Please reach out to us on social media, so that we can look at what is possible. We ask that you reference your review number, 122513, in your message. Thank you.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Chris T
January 19, 2026
2 out of 5
Poor selection of dash cams
Response from Best Buy
January 20, 2026
Hi Chris,
Thank you for your review. We appreciate you taking the time to share your thoughts on our item availability.
To formally document your feedback, feel free to connect with us on Facebook: (https://bby.me/bb48u3), Instagram: (https://bby.me/m7d9xy), or Twitter: (@BestBuySupport), Be sure to include your Google review 106857.