Bought a refurbished ps5 from this place thought i had a 90 day warranty the very reason I bought it was because I though it was backed by the geek squad sound went out on it and when I tried to get them to fix the issue they wouldnt they told me it was under warranty with Sony not them they didn't offer this info when buying it though this place sucks I wouldnt buy anything from them ever again.
Response from Best Buy
August 24, 2026
Hello!
Thank you for your feedback. We're sorry to learn you are experiencing issues with a recent purchase. This is certainly not what we'd want for you.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/dgSKoY, Instagram: https://bby.me/hyvsL3, or Twitter/X: https://bby.me/dI38AO and reference Google review 209549 in the details you provide.
Pickup order was ready and had a quick check out. Everything was as expected.
I went in looking for an access point to place outside my camper to boost the signal since reception is bad outside due to the campers metal shell. Unfortunately this best buy did not carry a single item to accomplish this.
Additionally, we needed some mics to use with our phones and while they did have something that worked they also carried the same mic I purchased from Walmart that broke as I was opening the package. I mean best buy is where you go to get the good tech and there selling walmart crap.
A gentleman did approach us while we were looking to help us find what we needed but sadly he didn't see to understand what we needed exactly. I mean I dont expect all their associates to know everything about everything, but he could have maybe gotten another employee or offered an online alternative and he did neither.
They might have what you need, give it a shot.
Response from Best Buy
August 14, 2026
Good Afternoon, Josh,
We certainly understand how you are feeling after not getting the help you needed when you came in to shop with us. We would be happy to review these concerns in depth. Please feel free to send us a private message on social media that includes your Google review case ID: #203271.
- Facebook (https://bby.me/0gB4MX)
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I paid $28 for a 2yr warranty on a set of ear buds. They went bad in 4 months. This was the 2nd set I had warranties. I told them I wanted a different model because these are obviously not up to what I need them for. The set i got today I had to pay $28 for a 2yr warranty. This is the 3rd time I've paid $28 for a warranty and its not even been a year. I have $182 in a pair of $89 ear buds.
Response from Best Buy
August 02, 2026
Hey there, Chad,
We understand your frustrations surrounding your experience and not getting support. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:#197174