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Services Offered
Geek Squad Services
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Columbus
How do I check product availability at the Columbus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Columbus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Columbus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Columbus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1712 reviews)
Scott Z
June 27, 2026
5 out of 5
Isaac at customer service was AMAZING! He worked tirelessly to resolve my problem...
Jordan R
June 23, 2026
1 out of 5
Employees are hard to find, seems like there's one lady running the whole show. Took forever to get 1 item
Response from Best Buy
June 23, 2026
Hi Jordan,
Thank you for your review. We understand the importance of helpful service when you need it, and greatly appreciate you sharing your experience with us.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/CHuMOb, Instagram: https://bby.me/mH8kaO, or Twitter/X: https://bby.me/PGgs9m. Please reference your Google review 176175 in the details you provide.
harpreet k
June 10, 2026
1 out of 5
I rarely leave reviews, but this experience was bad enough that I felt compelled to. I came in to purchase a MacBook Air and knew exactly what I wanted. During the checkout process, I was asked multiple times to apply for a Best Buy credit card. I declined. Despite that, the credit card continued to be pushed on me repeatedly.
The most frustrating part was when my bank flagged the transaction for fraud protection due to the purchase amount. While I was actively resolving the issue with my bank (one click) it was insinuated that I may not have had the funds to complete the purchase, which was both inappropriate and insulting. If I am walking into a store to purchase a $1,200+ laptop, it is reasonable to assume I intend and am prepared to pay for it and I did.
Additionally, a manager approached and began speaking to the employee in Spanish regarding why I had not signed up for the credit card. I understand Spanish, and it was clear that the conversation led to yet another attempt to pressure me into applying after I had already declined several times. Continually saying it will “save me money” and i let them know $150.00 on a $1,200 computer is not of interest to me SEVERAL times.
I work in sales myself, let them know that as well. I understand offering financing options and credit products..What I experienced was not customer service, it was relentless pressure. After saying no multiple times, the answer should have been respected. What should have been an exciting purchase left a terrible impression. The employees were pushy, the management appeared to be encouraging that behavior, and the entire interaction left me feeling uncomfortable and disrespected. I will not be returning to this location and encourage every single person to take their business elsewhere.
Response from Best Buy
June 11, 2026
We understand the frustration of this experience, as you should never feel pressured to apply for the Best Buy Credit Card. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/ykYlCu), Twitter/X (https://bby.me/AQGex2), or Instagram (https://bby.me/n3dfiN), and mention your Google review, 171279.
Pam T
June 06, 2026
5 out of 5
The Geek Squad lady, Crystal, is great. She is very knowledgeable, patient, and thorough.