Best Buy Columbus

I had an unfortunate issue with my last order that has ended my 34 year relationship with Best Buy as one of their loyal customers. We spent nearly $5k on new appliances for our new home on Sept 16th. Most of the items were delivered that Saturday and installed on the 19th with two items that got pushed out to the 9th of October which we were ok with. My work schedule changed so I requested a late time frame for install on the 9th of October. They offer an install window of 7 am - 7 pm. We have a strict attendance policy at our work and we had no vacation time to use to be off for an early appointment and requested a late appointment after 3:30 pm. They came at around 2:20 pm and I have no way of making a call during work hours so called after we got off at 3 pm but they had moved on and were not willing to come back. It got rescheduled 2 weeks later on the 23rd, which is today, and a similar thing happened. We even went into the store over this past weekend to talk with a manager and to have them add notes to the order. I also reached out to the technician that was scheduled on the original day? We were told by the tech that he understood and would get it taken care of and it still did not get done. They lost a life long customer today. I’m extremely frustrated and will no longer buy anything from there again. They claim there are no guarantees with times but I feel that it needs to be something that should be offered, especially in situations like this and when you spend a lot of money at the store. Don’t offer a 7 am - 7 pm window if you can’t follow through with that time. And since it was rescheduled once already, they should have made sure it got a later timeframe. Instead I was given the time of 9:30 - 1:30.

Fast friendly and on my way

The store is nice and clean, and the staff has always been friendly and helpful, with a great selection of in-stock items.

Buena atención.