Frequently Asked Questions About Best Buy Columbus
How do I check product availability at the Columbus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Columbus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Columbus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Columbus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1719 reviews)
Chad F
August 02, 2026
1 out of 5
I paid $28 for a 2yr warranty on a set of ear buds. They went bad in 4 months. This was the 2nd set I had warranties. I told them I wanted a different model because these are obviously not up to what I need them for. The set i got today I had to pay $28 for a 2yr warranty. This is the 3rd time I've paid $28 for a warranty and its not even been a year. I have $182 in a pair of $89 ear buds.
Response from Best Buy
August 02, 2026
Hey there, Chad,
We understand your frustrations surrounding your experience and not getting support. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:#197174
Courtney J
July 31, 2026
5 out of 5
Ivy with Verizon was amazing, respectful and patient while we worked to set up a new phone! Couldn’t have done it without her!!
Kris S
July 26, 2026
5 out of 5
Best Buy has always been consistent in sales and customer service. One salesperson stands out in the sales of TV’s. His name is Jared. He’s knowledgeable and so helpful. He helped my husband and I with the best choices for our home. Thank You Jared.
Christine B
July 07, 2026
5 out of 5
Manager went in back to find something for me. Thank you!