Best Buy Columbus

I rarely leave reviews, but this experience was bad enough that I felt compelled to. I came in to purchase a MacBook Air and knew exactly what I wanted. During the checkout process, I was asked multiple times to apply for a Best Buy credit card. I declined. Despite that, the credit card continued to be pushed on me repeatedly. The most frustrating part was when my bank flagged the transaction for fraud protection due to the purchase amount. While I was actively resolving the issue with my bank (one click) it was insinuated that I may not have had the funds to complete the purchase, which was both inappropriate and insulting. If I am walking into a store to purchase a $1,200+ laptop, it is reasonable to assume I intend and am prepared to pay for it and I did. Additionally, a manager approached and began speaking to the employee in Spanish regarding why I had not signed up for the credit card. I understand Spanish, and it was clear that the conversation led to yet another attempt to pressure me into applying after I had already declined several times. Continually saying it will “save me money” and i let them know $150.00 on a $1,200 computer is not of interest to me SEVERAL times. I work in sales myself, let them know that as well. I understand offering financing options and credit products..What I experienced was not customer service, it was relentless pressure. After saying no multiple times, the answer should have been respected. What should have been an exciting purchase left a terrible impression. The employees were pushy, the management appeared to be encouraging that behavior, and the entire interaction left me feeling uncomfortable and disrespected. I will not be returning to this location and encourage every single person to take their business elsewhere.

The Geek Squad lady, Crystal, is great. She is very knowledgeable, patient, and thorough.

They had the 2 cables i needed at just the right time.

Horrible staff...2 associates saw me coming to ask a question and make a turn the other direction. Catch another stock person, ask her and she rolls her eyes. Been to Best Buy in multiple States...worst store ever.