Best Buy Evansville

Scheduled and paid for appliance haul away. No Call day before with time frame, no call day of. When I called to ask if they were coming I waited on the line just to be hung up on by the representative once they found out my reason for calling. Changed to 2 stars because in house staff did a good job with refunding me.

Horrible customer service. Despite their price match policy they refused to price match Walmart and lost over $1000 in sales because I was buying a washing machine as well. They first tried to say the item was not shipped and sold by Walmart so when I open up the Walmart app and showed them they studied it for about a couple minutes and then came up with another excuse to not price match. It was CLEARLY shipped and sold by Walmart. This is the second time this has happened despite me having a paid membership at Best Buy. I would’ve had to been on drugs to buy the item from them at that point when was less than half the price at Walmart! I can see why stores are closing! Good chance this one will end up closing too, if they can’t have any better customer service than that. Absolutely ridiculous! The checkout employee showed the guy who has to approve it, and THAT guy had his face up to the phone trying to find ANY reason to not price match. Then the cherry on the cake was when I tried to call the store to speak to a manger to let them know the way customers are being treated and have all their phone calls routed to go overseas. Even when you call the local store! That was the final straw for me. I’ve literally spent tend of thousands over the last couple decades at Best Buy but they have lost my business permanently over this. Attached is a photo of the item information they refused to price match. Lost $1k in sales over a $30 video game. Not real bright!! And to think they were trying to con me into buying a $180 a year membership. What a freaking scam!

Love best buy! Sometimes hard to find anyone to help in the store but once I do they're very helpful. Great deals

Drove from an hour away to have something installed on a laptop, and after I paid told me they wouldn’t get to it until the next day at the earliest. Then refused to get a manager. Won’t be back.