The most horrible experience ever and worst managing staff! We purchased a new TV online with instore pickup. While unboxing the TV, we noticed that the screen was completely cracked. I initiated a return and we took it back to the store within the hour. The acting Manager refused to exchange the TV or refund my money. We were told that the box had no damage and that they could make a discretionary decision not to honor their written return/exchange policy. The acting Manager gave us two options, call corporate customer service or call Samsung. What?? Why?? My family has been traumatized by this experience! If you purchase anything from this store, please open the box before you leave with it!!
Matthew is an impeccable employee of Best Buy Evansville. He's clean cut, far past simply knowledgable, and he knows how to acquire specifically what you ask for without any hard up selling at all. His energy is exactly what you're looking for from an employee who not only knows his job, but is also confident in his own intelligence. 10/10 would recommend anyone who goes to this location to directly ask for what you need from Matthew.
Will never buy from Best Buy again. Do not waste your time, if you do, buying the extended warranty from them. Nothing ever gets handled, customer service is no help.
Response from Best Buy
March 14, 2026
Hello,
Thank you for the review. We understand your concern with not being able to receive help with your warranty.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 129196
Decent Best Buy and a solid selection of items. Definitely not the biggest or best, but definitely better than average. I will also say the people that work here seem to care about the people they interact with.
I come back often and will continue to do so as long as they treat me great!