Michelle L
October 30, 2026
I didn't get the young man's name but the 5 stars is for him not best buy. I was there to purchase a small chest freezer and for the most part getting ignored by every employee that walk Ed near us until this young man, brown curlyish hair, came out of the back and stopped when he noticed we were standing there looking for help and he took care of us and even went to the back to find us one that wasn't on the floor yet, he brought it to the front, rang us up and then he loaded it into our jeep himself. Very sweet young man. The rest of the employees should take notes from him bc I was about to just leave and get one elsewhere.
We had an appointment at 2:20pm, was on time, already ran through all the tests, recovery etc. we could. When we got to the store, they had no techs on until 4pm, did not have parts on hand to fix the issue, after waiting over 4.5 hrs, we still had to come back to get it fixed correctly. Will def be avoiding getting anything fixed here in the future.
Response from Best Buy
October 19, 2026
Hey,
Having issues with a recent repair is understandably upsetting. We'd like to learn more about your experience and see how we can assist. Please feel free to connect with us through a private social media message and mention review #240594.
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Jacqueline M
October 17, 2026
It took them more than a month to return my money.
Dillon as always very friendly and helpful