On line order, in store pickup. Easy as pie
Trying to get the camera repaired on my iPhone 14.
Geek squad says they have to hold my phone for days in order to order the part to fix it.
So in order to have my phone repaired I have to be without it FOR DAYS while it just sits at Best Buy.
Apple (who is covering this repair) disagrees with this policy & says that is absolutely not how Apple does business with Best Buy.
The Apple support specialist asked me to take my phone into the store & let them talk to the geek squad tech (NOT MY IDEA).
The geek squad Tech refused & cursed at me.
I don’t understand who is lying, Apple or Best Buy, but I think it’s unfortunate the customer is caught in the middle & unable to get their phone fixed because of clashing policies.
Response from Best Buy
March 28, 2025
Hello there, Wade.
Thanks for taking the time to leave us your feedback. We understand how important it is to have a working phone. We would like to assist in any way that we can. You can connect with a live representative through one of the social media platforms listed below. Please send us a private message including your full name, email address, and phone number to complete the documentation process. Also, please reference Google Review #64979373.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Regards,
^Jason
Buy products here all the time great selection with solid deals and Dillon at the front is always so happy, welcoming and ready to direct or help he's not paid enough
They have alittle of everything, not to impressed but its a store not a online warehouse
Response from Best Buy
March 17, 2025
Hi, Shane,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64935005 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian