Best Buy Evansville

Curbside pickup, what a joke. Sat and waited with the kids for over 30 mins before I decided to just get us all out and go in to pickup the item. When I entered the store I was greeted by 3 associates who were standing right by the door (viewing distance from where I had been sitting on curbside pickup) neither of the 3 people bothered to come out and ask if I was there for a pickup (yes I had put in the app that I was there for pickup and even had a conf number). They excused that they didn't get the pickup item in their AMA .... Well, good customer service would be to maybe go and see why a customer is sitting and waiting in your curbside for a half an hour instead of standing there shooting the $h1t

When I call, I wanna talk to a live person, not an a I assistant. That won't let me through.

Salespeople are so helpful and knowledgeable! I had a great experience with sales and geek sqad

My husband and I needed a battery put in our phones. Over the phone we were told it would take 30 minutes. We planned on one hour waiting. When we arrived at the store they informed us each phone would take 2 hours. So we told them to just put a battery in one of the phones because we lived 1.50 hours away and couldn't wait 4 hours. So we ran errands and came back 2.5 hours later. We were then informed they had not even started working on the phone! Evidentially there is tech over the lunch hour and the tech that was supposed to be working on our phone said he had so many jobs prior to ours that he couldn't get to it. We asked that they credit our account for both battery installations (which they had already charged us for). We left - super irritated. Will never go back to this Geek Squad location. They need to hire techs!!!! Don't make promises you can't keep.