Best Buy Evansville

we were there for 6 hours. we were there to get my husband a new phone. We had AT&T and there was no worker for AT&T. Verizon was there and convinced us to switch. out monthly bill would be cheaper. needed 2 id's. My husband had phone and handicap registration. After about 2.5 hours, Verizon approved. I did not need a phone. My phone is about 11 years old but still works for me. Then we had to wait again because could not get the phone unlocked from AT&T. Sales rep could not get it unlocked and told me I would need to go to AT&T to get it unlocked. Sales rep said he could not help me because it was an old phone! WHAT....you had told us no problem at the beginning and now I have no phone. Went to AT&T and the sales rep gave me the www address to do this. Then I went back to BEST BUY and went back to the Verizon sales rep, he still couldn't do it after I gave the website, was advised the www sight that was tried several times. So I proceeded to do the process, sales rep was looking and when I got so far, rep. decided to take over. The Verizon was converted finally after 6 HOURS!!!!!!! My husband asked for a best buy gift card or something for all the hassle we went through, sales rep said no. I think we should have received something for the inconvenience. SO SAD!

We went in twice today to buy an over $2000 washer and dryer combo. Both times we waited over 15 minutes after we asked the front for help. Noone came and we left. It looks like they should have a full time salesperson in the appliance department since that is one place in the store where they could make some money.

I give warranty service a HUGE ZERO!!!!! Beyond mad about how the warranty and repair system is with Best Buy. I will NEVER BUY APPLIANCES WITH THEM EVER AGAIN! It has taken 2 months to get warranty dept to get a claim put in for our washer and then wait forever for it to be approved, then to wait for a call from the service dept to schedule a time for them to come "look " at it. then tell us we will go back and put in our recommendation and you'll hear from someone! Nope we had to continue to call repeatedly. Then to be told they had to order parts. then again we had to keep calling for updates. Then we get a call to schedule a pick up to take washer to repair place to be fixed. Then be told it'll be another week or 2 before they can work on it. So who wants to wait 3 months to go thru this for a repair that is going to cost more than the washer was bought for. NOT ME EVER AGAIN!!!@@@@ ABSOLUTELY HORRIBLE PROCESS FOR REPAIRS AND SERVICE!

Payton was super kind, gave us a great deal! Shop had everything we needed, and smelt very good.