We had an appointment at 2:20pm, was on time, already ran through all the tests, recovery etc. we could. When we got to the store, they had no techs on until 4pm, did not have parts on hand to fix the issue, after waiting over 4.5 hrs, we still had to come back to get it fixed correctly. Will def be avoiding getting anything fixed here in the future.
Response from Best Buy
October 19, 2026
Hey,
Having issues with a recent repair is understandably upsetting. We'd like to learn more about your experience and see how we can assist. Please feel free to connect with us through a private social media message and mention review #240594.
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Jacqueline M
October 17, 2026
It took them more than a month to return my money.
Dillon as always very friendly and helpful