We ordered a washer and dryer with pedestals for delivery. On their own, they changed the pedestals for pickup without letting us know than they canceled the order even after paying for them. They said they will refund the money for the pedestals within 10 business days. What kind of company this size does this. Now im trying to reach somone at best buy and after a 30min a wait, they drop the call. I can't believe im going through this after spending 3k on a washer and dryer.
Response from Best Buy
December 21, 2024
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that all of the items in my orders will arrive as indicated when the order was placed. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64587967".
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Regards,
^Josh
One of the few places to buy electronics and talk to a real person.
Richard S
December 14, 2024
In and out with what I needed