Best Buy Apple Glen Crossing

Best Buy completely ruined my birthday. My uncle gifted me an iPad, which was ordered through my Best Buy account. There were two separate orders placed at the same time—one for the iPad and one for the Apple Pencil. Both were under the same account and my name. Best Buy released the Apple Pencil without any issue. But when it came time to pick up the iPad, they refused—just because the pickup person listed was different. Despite that, I was the account holder. The email address was mine. The phone number on file was mine. Everything matched. I explained all of this to the store manager, Zack, and reminded him that he had just released the other item, from a separate order, made under the same account at the same time. Still, he refused to release the iPad. I then went through the effort of changing the pickup person’s name on the order to avoid any issues. After making that change, Zack told me, “Now it’s not letting me do it.” No other solution was offered. I called Best Buy customer support and spent another 20 minutes on the phone, only to get absolutely nowhere. I’ve been a loyal customer for years. I’ve spent thousands of dollars with Best Buy and have held a Best Buy credit card for nearly a decade. This is how returning customers are treated? Overly strict policies, poor judgment, and zero flexibility? At this point, I’d rather shop at Walmart. Best Buy has completely lost my trust.

I miss the various varieties of options that use to be in the store like surge protectors and plugs and other things

Cool place for cool people

Had nothing but issues with this company ordered $3000 worth of TV and equipment to have them install had to wait three weeks to then have them cancel the day of install and tell me it was going to be another three weeks where they were just going to hold onto my money still have not got a refund. I would suggest nobody uses This company ever again when you call somebody they’re either in Africa, Asia, With no help whatsoever never using these guys again