Ashamed to say this is my primary best buy. Except for maybe one (PC department) employee there every single other person half asses their job or make excuses not to do it completely. Bare minimum customer service. Also the place is freaking dirty!
Response from Best Buy
September 02, 2026
Hello, Josh,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience getting professional support in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #217139" for reference. You can find us here:
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https://bby.me/RicQIP
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They deserve 2.5 stars. Every time I go in there I have to find an employee to get help. The past 2 times I found them just standing around talking to other employees. When I asked for help both times they both acted like I was bothering them. I wont be going back. Amazon is cheaper for the same items.
So I went to Best Buy to day to go get a free Pokémon team giving away didn’t want to give me one I spin my gas ⛽️ you drive for nothing I need my gas money back?
Response from Best Buy
August 29, 2026
Hello ,
We can see why you’d be upset making a trip to get a promotional giveaway only to be disappointed, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #215122 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/Jb1FjQ)
• Twitter/X (https://bby.me/QZ0uEl)
• Instagram (https://bby.me/hgam1E)
Jackson & Marshall are very friendly, greeted me with a smile and asked me if I needed help with anything, I did need help with a item, and Jackson & Marshall did wonderful job of helping me get my item that was needed. Truly thankful and grateful for the bestbuy team. Such wonderful and joyful crew to see.