Frequently Asked Questions About Best Buy Fort Wayne
How do I check product availability at the Fort Wayne Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fort Wayne Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fort Wayne stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fort Wayne Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3615 reviews)
Chris V
February 09, 2026
1 out of 5
Recently I had a Compustar remote start and alarm installed on 2/8 and the installation took longer than expected even with me waiting and showing up early…. Also the technician that installed it never secured my hood and I noticed it about 2miles away from the store…. I’m just glad I didn’t get on I-69 northbound to go home and get a hood go back into my windshield…..
Response from Best Buy
February 09, 2026
Hello,
Thank you for the review. We certainly know how you feel regarding your recent install. That is not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 115123
Alexis S
February 03, 2026
1 out of 5
If I could give zero stars I would. Worst customer service ever. Management needs some training and a sense of care. Can't even make eye contact.
NEVER BUY ANYTHING FROM HERE UNLESS YOU WANT HIGH BLOOD PRESSURE AND ANGER FOR YEARS.
Response from Best Buy
February 04, 2026
Hi, Alexis,
It is important to us that you receive the best customer service possible. We can understand that it can be frustrating when this doesn't occur. We invite you to reach out to us via Facebook (https://bby.me/24jlbn), Twitter/X (https://bby.me/560gkf), or Instagram (https://bby.me/3sl5f7) so we can assist with your concerns. When reaching out, please mention that you are replying to Google Review 112656.
Mike S
February 03, 2026
1 out of 5
Worst customer service EVER! Will not shop here again after this event!
Response from Best Buy
February 04, 2026
Hello, Mike,
We understand that not having the experience you expect at our Best Buy location in Fort Wayne, IN can be difficult. We would be glad to chat with you to hear more on your experience if you would like to reach out to us on any of our social media profiles below with Review 112655.
Facebook (https://bby.me/0vk51s)
Twitter/X (https://bby.me/0tngbd)
Instagram (https://bby.me/k08bwx)
Nathan J
January 30, 2026
5 out of 5
What's not to like? It's an electronics store full of stuff you shouldn't buy. As a man I hate shopping but if I had to do it somewhere it would for sure be best buy!