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Frequently Asked Questions About Best Buy Fort Wayne

How do I check product availability at the Fort Wayne Best Buy?
How do I check my order status?
My local Fort Wayne Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Fort Wayne stores’ holiday hours?

Recent Reviews

4.1
(3701 reviews)
Ali S
September 20, 2026
5 out of 5
Cole is the man. Great customer service
Nyla C
September 19, 2026
5 out of 5
i went in yesterday and bought a computer and Louie was such a big help and he was really sweet and patient.
Roy B
September 18, 2026
1 out of 5
If your Apple phone has absolutely no power don't expect to get any kind of warranty service just drive to Indianapolis or Mishawaka to the Apple Store
Neil M
September 16, 2026
1 out of 5
Had a terrible experience in the store. Had a great conversation with Mark about looking at TVs. He introduced himself, shared his name, then left us to shop. Awesome! Then, we were shopping and were looking on the app for specific product specs which we could easily access, when another employee walked up to us. One of the two of us was speaking to him. “Has anyone spoken to you yet?” “Yes! We are good!” “Are you Best Buy credit card holders?” “Yes! We are good!” (A lie, but leave us alone.) “Are you Best Buy Plus members?” “Sir, thank you, but we are just doing some specific research, we are good.” “Ok, what about your friend?” Me, the friend…. “Goodbye - we do not need your help” He then proceeded to turn away and say some snarky remark on the staff headset about us being too good for help. If we had a question, we would have returned to Mark. This overweight, aggressive man mad us mad and we left. This man is doing you absolutely no favors and will continue to turn shoppers like us away.
Response from Best Buy
September 16, 2026
Hello Neil, Thank you for taking the time to share your experience. We're glad to hear you had a positive interaction with Mark while shopping for TVs. However, it's concerning to hear that another interaction left you feeling uncomfortable and frustrated after you had clearly indicated that you did not need additional assistance. Customers should feel respected throughout their visit, and we appreciate you bringing these concerns to our attention. We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you. Facebook (https://bby.me/0sSMea) Twitter/X (https://bby.me/h7qGX3) Instagram (https://bby.me/bhKviH) When reaching out, please reference your Google Review 223390.

About Best Buy Fort Wayne

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