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Frequently Asked Questions About Best Buy Fort Wayne

How do I check product availability at the Fort Wayne Best Buy?
How do I check my order status?
My local Fort Wayne Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Fort Wayne stores’ holiday hours?

Recent Reviews

4.1
(3538 reviews)
Shirona G
August 09, 2025
1 out of 5
After almost 20 years as a customer and spending thousands of dollars I am done with them. I did a search for the printer cartridge on their website. Purchased the first result showed. It was the wrong part. When I tried to exchange (parts in plastic cover) without using just because packaging was open the (non) "customer service" associate refused with a smug look. I have faced poor customer service several times from this store. Other store is a little better. This why Amazon will eventually run Best Buy out of business.
Response from Best Buy
August 09, 2025
Hello Shirona, Thanks for your review. Making a return us usually a quick process, so I understand how you feel. We do have specific rules regarding "ink cartridges" and I would like to see I can answer any questions you have. Please contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #26829 in a private message to start. Facebook (https://bby.me/i6erti) Twitter/X (https://bby.me/srpk2z) Instagram (https://bby.me/l1gv2w) Thanks, ^Ezra
Midwest M
August 09, 2025
5 out of 5
Always happy to help if you have a pick up.
Wendy S
August 08, 2025
4 out of 5
We went in for a PC that would meet online education requirements and were immediately helped by one person who then explained that was out of her wheelhouse (i love transparency in retail) and she passed us on to someone who knew exactly what we needed. The only issue was the mislead on price at the end because it was close to 300 more than what we expected after tax.
krissy c
August 07, 2025
5 out of 5
Great customer service . He was very efficient and fixed everything for us.. super happy

About Best Buy Fort Wayne

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