Frequently Asked Questions About Best Buy Fort Wayne
How do I check product availability at the Fort Wayne Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fort Wayne Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fort Wayne stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fort Wayne Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3538 reviews)
Shirona G
August 09, 2025
1 out of 5
After almost 20 years as a customer and spending thousands of dollars I am done with them. I did a search for the printer cartridge on their website. Purchased the first result showed. It was the wrong part. When I tried to exchange (parts in plastic cover) without using just because packaging was open the (non) "customer service" associate refused with a smug look. I have faced poor customer service several times from this store. Other store is a little better. This why Amazon will eventually run Best Buy out of business.
Response from Best Buy
August 09, 2025
Hello Shirona,
Thanks for your review. Making a return us usually a quick process, so I understand how you feel. We do have specific rules regarding "ink cartridges" and I would like to see I can answer any questions you have. Please contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #26829 in a private message to start.
Facebook (https://bby.me/i6erti)
Twitter/X (https://bby.me/srpk2z)
Instagram (https://bby.me/l1gv2w)
Thanks,
^Ezra
Midwest M
August 09, 2025
5 out of 5
Always happy to help if you have a pick up.
Wendy S
August 08, 2025
4 out of 5
We went in for a PC that would meet online education requirements and were immediately helped by one person who then explained that was out of her wheelhouse (i love transparency in retail) and she passed us on to someone who knew exactly what we needed. The only issue was the mislead on price at the end because it was close to 300 more than what we expected after tax.
krissy c
August 07, 2025
5 out of 5
Great customer service . He was very efficient and fixed everything for us.. super happy