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Best Buy Greenwood
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Greenwood
How do I check product availability at the Greenwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Greenwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Greenwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Greenwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3747 reviews)
Barbra A
May 13, 2026
1 out of 5
I just spent 20 minutes looking at appliances. There were two employees who were so busy playing on their phones and joking with each other that they didn’t even notice me. I even walked by them twice. I hope the games they were playing were important because the store just lost $8,000 that I was going to spend.
Response from Best Buy
May 13, 2026
Hello, Barbra,
Thank you for taking the time to reach out to us here to share your recent experience. We understand how important excellent customer service can be, and we would like to take a closer look into this to document any feedback you may have in this concern. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 151843.
Facebook (https://bby.me/lgK1JK)
Twitter/X (https://bby.me/rIF233)
Instagram (https://bby.me/t6IJYc)
We look forward to assisting you there.
Rebecca R
May 11, 2026
2 out of 5
I was disappointed with their lack of accurate records. They were unable to help me with my phone this morning because they couldn't find my account in their system even though I purchased both this phone and the one before it at this store.
Response from Best Buy
May 11, 2026
Hello Rebecca,
Thanks for your review. We understand how frustrating it is to not have been assisted with your phone. We'd like to look into this and ensure this is documented and addressed.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/M9tJIA)
- Twitter/X (https://bby.me/ZlK7yJ)
- Instagram (https://bby.me/rptcjy)
When reaching out, please reference your Google Review 151154.
Morgan T
May 03, 2026
5 out of 5
Adam and Netherland were the most helpful store employees I’ve ever interacted with. They went above and beyond to make sure we were taken care of, understood what we were buying and handled themselves with such gracious positivity and professionalism. S/O to both of them for even staying after work to make sure we were taken care of. Adam literally stayed over an hour past closing time to make sure we could walk out with the items we needed. Dude is a freaking rock star! & so is Netherland. This story is extremely lucky to have them!!
Deborah G
May 03, 2026
5 out of 5
Adam Harrison and Harrison Sisk both assisted me in a very difficult situation in my life, not knowing how to protect myself against unwanted access to my electronic devices by others. Adam set me up with a new laptop, software and thumb drive that best fit my needs and then worked with the geek squad to explain my situation, and made an appointment for me to work with them to help me transfer data from my old laptop to my new laptop and also to share their knowledge with me to help protect my privacy with my phone as well.
The most impressive part was the way I was treated with the most respect and care than I’ve ever experienced by an employee anywhere before. Adam portrayed such great character, unlike what I’ve experienced with most people these days.