Went in to get me glasses, had two employees hovering over us the whole time and didn’t inform us that the glasses weren’t even in stock.
Response from Best Buy
June 09, 2026
Hello, thank you for leaving us a review. Being able to check out the newest smart glasses before you actually purchase is important. Can you please reach out to us on Facebook (https://bby.me/yIYSu7), Twitter/X (https://bby.me/y5rW9x), or Instagram (https://bby.me/8sur5r) with more information about your experience? Please begin your message with "This is regarding my Google Review #170887".
Best buy is become like GameStop. Just wanted to buy an unlocked phone. I knew it would be a bit cheaper if they set up AT&T or Verizon. They asked if I would like to get Verizon service only. I told them I'm good. If they asked if I wanted AT&T, it would have been a yes. After I said I'm good, they didn't even want to help make a sale for a case and screen protector.
Response from Best Buy
June 07, 2026
Hello,
Thanks for your review. It's unfortunate that you had a negative experience, and that you felt like the advisors did not want to help you. We would like to speak with you more. Please connect with us by sending a private message on one of the below social media platforms. You may include the review ID 168737 in your message.
X: https://bby.me/ak5MP2
Facebook: https://bby.me/69MlqB
Instagram: https://bby.me/go71mm
Recently bought a LG washer from this location and had it delivered through their xpo delivery service which I forgot to get the guys names but, they were extremely helpful with moving my old washer even discarded of it free of charge which was very appreciated considering I’m pregnant and couldn’t move it myself but they got me all set up and showed me how to operate it. Would highly recommend them for easy convenience!
I just spent 20 minutes looking at appliances. There were two employees who were so busy playing on their phones and joking with each other that they didn’t even notice me. I even walked by them twice. I hope the games they were playing were important because the store just lost $8,000 that I was going to spend.
Response from Best Buy
May 13, 2026
Hello, Barbra,
Thank you for taking the time to reach out to us here to share your recent experience. We understand how important excellent customer service can be, and we would like to take a closer look into this to document any feedback you may have in this concern. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 151843.
Facebook (https://bby.me/lgK1JK)
Twitter/X (https://bby.me/rIF233)
Instagram (https://bby.me/t6IJYc)
We look forward to assisting you there.