Best Buy Greenwood

I absolutely hate reviewing things but this place really irritated me this evening. With multiple workers standing around, I was left to load onto my cart and push from the back of the store ti the front of the store a 55 in TV, where the cashier then asked me if I wanted to buy it… uh, yes, yes I do… offered a very unenthused look that she had walk around to ring the tv up and then offered me no assistance to my car or help Loading at all, the, what appeared to be, manager at the door gave a warm HAVE A NICE DAY! as I struggled to keep the large TV on the cart by myself as it kept sliding to the front as I was walking out the door and into the pavement to my vehicle, which is an SUV, so that was another struggle by myself to get the television into the vehicle. I guess make sure to bring some help if you’re going to purchase an oversized item. My bad, I’ll note that for future reference… normally I wouldn’t bother to take the time to write this but the guy watching me struggle out the door as it was falling off my cart just really got me so here we are… thanks for coming to my Ted talk… 🤷🏻‍♀️

Wonder why retail is becoming a thing of the past? The experience. Visited this location on 12/27/24. Of the 5 JBL speakers that were displayed to demo, only 1 worked. I literally drove 25 minutes to see the sound quality before investing in a $500 JBL speaker. That's why retail still exists. It's because consumers can buy online & skip the experience for convenience but those that choose a retail purchase want interaction vs transaction. A (young) sales associate asked if we needed assistance (kudos on checking in). When I told him the reason for the visit & told him I wanted to demo the speakers but they weren't working he apologized but said it was "the stores fault" that they didn't work & didn't give much feedback in the way of quality or much of an attempt to troubleshooting the display. A 2nd (older) gentleman came over & offered several good areas of advice as it related to JBL. Without asking, he identified that the display was broken & started tracing wires/moving fixtures to try to troubleshooting but was still unable to get it working. We bought the speaker anyway based on a mediocre return policy. At checkout, I asked the girl assisting about the warranty. She didn't know the price of the warranty and vaguely told me info about the "blue shirts" or something & how we can bring it to the Geek Squad counter (is that what it's still called?) if it stops working. I asked if there was some literature to review. She said "What?". I said "literature....a brochure? a pamphlet?" She confirmed that she didn't know. I said is there anywhere I can read about the program? "I don't know" & calls over her earbud to see if they have brochures to which they advise me to go to the Best Buy website. I obviously decline the coverage. Store/General Manager - Do better. Train your people up. Get your demos working. Create knowledgeable associates that can offer a worthwhile experience. Make them experts in their area of business. Bring back the value of a solid, knowledgeable interaction. Otherwise....Amazon for the win with a 30 (vs 14/15 day?) Best Buy return policy & identical experience but with greater convenience. Oh & Best Buy...don't hold on to mediocrity unless you want to be the next Blockbuster.

Average prices, average service

Our dishwasher quit shortly after Thanksgiving. We ordered a new one from Best Buy and it said the dishwasher we ordered was in stock at time of purchase. I scheduled a delivery date and stayed home from work to receive that delivery. Date comes around and no one shows up, no one calls, nothing (window was between 7am and 7pm so I didn't call that day). I call customer service the next day to ask what happened and they tell me they don't even have the dishwasher and they will let me know as soon as they do. I don't hear anything for about another week and during that week I still have the "option" to set up delivery again. On a whim I figured, ah might as well try and set it up and we'll see what happens. Well this time they show up and deliver the freaking dishwasher!?! Absolutely horrible communication and completely frustrating considering this was a replacement and not an upgrade.