customer service is horrible, i called to get my boombox fixed, the employee Shirley said she would check if they could fix it and then hung up without a word, i called again just incase it was a mistake or technical issue, but then she hung up again after she said she would check. She hung up on me twice, if she couldn’t fix it she could have said so instead of hanging up twice without a word. Honestly, this is the most worst customer service i ever had.
Response from Best Buy
March 23, 2026
Hello Cing,
No one likes to be hung up on. We can see why you’d be upset, and we’re really grateful you took the time to share your experience with us. We would like to see if we can help in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #133905 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/ebO4R6)
• Twitter/X (https://bby.me/qeQaXu)
• Instagram (https://bby.me/foE6HK)
Today March 16th 2026 around 3PM I went to this Best Buy and happened to use the bathroom. As I was in the stall I heard someone come in and didn’t think anything of it, this person did not say a word or check the stalls. All of a sudden my eyes start burning and I start having trouble breathing, I ran out the bathroom as fast as I could and I get this terrible cough that hasn’t left me all day and my head was pounding. As I was I was leaving the bathroom I glanced and saw a bottle of chemicals, I later found out it was hypochlorite poisoning caused by the fumes of bleach. I spent half of my 21st birthday in the hospital because of the negligence of the person cleaning the bathroom. I am debating whether to take legal action as I felt as if I was going to pass out and this could have very well been fatal and ruined a special day for me.
Response from Best Buy
March 17, 2026
We understand the frustration and concern of this experience, and we'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/tt9YF0), Twitter/X (https://bby.me/H4Jjrj), or Instagram (https://bby.me/aUsPH7), and mention your Google review, 130241.