Best Buy Greenwood

I had a very disappointing and unprofessional experience at this Best Buy. I was already waiting in line, clearly next, when the staff suddenly brought back the previous customer who had forgotten their ID. Instead of helping the person who had been standing and waiting, they let that customer cut right in front of me without any explanation or apology. To make things even more frustrating, the girl who was originally about to help me said she actually couldn’t assist me because she wasn’t working in the pickup section. Yet there was no sign anywhere indicating where the line for pickup even started. I was standing in line like everyone else, with no clear direction, and still got skipped over. The employees were also rude and dismissive when I tried to understand what was going on. Instead of offering a simple explanation or showing basic courtesy, they acted like my time didn’t matter. The whole situation felt disorganized, inconsiderate, and unprofessional.

Quick service for my remote starter install. Was completed before the time given. I was given precise instructions on my new fob and my current fob. I am completely satisfied with my purchase. I would buy again and have them install.

I bought a new laptop for a class that I’m taking and it malfunctioned immediately. I decided to return it and get a new iPad since I’m more experienced with Apple products. I went to logon to take my class after charging the iPad all day and it was dead. I take the iPad back and they send me to the geek squad. They acted as if I was bothering them and after running test, the only problem was the charging cable. They would not give me a new charging cable and said I would have to return the iPad and exchange it for a new one which I was not going to do. I already had all my info transferred and apps I need on the iPad. I asked to speak to a manager and he wouldn’t budge. Totally unwilling to provide me with a new charging cable said they had to order one from Apple and spent an hour taking info from the iPad to open a case. The manager “sold” me a charging cable with what he said was a discount. I was almost late for my class because of making a huge ordeal out of a charging cable. Unfriendly staff as far as the geek squad and the manager.

Purchased the 55” Sylvox outdoor TV. Very easy to set up. The brightness is awesome, the sound is awesome.