Best Buy Greenwood

I had an absolutely horrible experience at the Greenwood Best Buy. I’m a portrait photographer and live about 1.5 hours away. On Sept. 2, I purchased an open-box Sony 50mm f/1.4 GM lens using Progressive Leasing and drove to Greenwood because it was only available for pickup there. When I arrived, the box was badly damaged and taped shut, but I didn’t care about the box. Unfortunately, what was inside was not correct. The box was for the Sony GM 50mm f/1.4, but inside was the older Sony/Zeiss 50mm f/1.4. I immediately brought this to customer service while still at the store. Instead of simply correcting the mistake, I was told I had to contact Progressive Leasing before Best Buy could process a return. Progressive had already closed for the evening and that I was stuck with the item. I contacted Best Buy customer service directly via chat, and a live representative confirmed that this was incorrect and that the store could process the return without Progressive’s authorization. I returned to the store and even showed the employees the live conversation with Best Buy customer service. After waiting another 20–30 minutes, an "Experience Supervisor" named Madison came over and immediately told me she had looked up my phone number and there was “no record” of me speaking with customer service — while I was literally chatting with Best Buy customer service on my phone in front of her. Even after reading the conversation herself, she still refused to process the return and continued insisting that Progressive needed to authorize it supposedly because they technically "own the item" and she was afraid to return it because sometimes they're refunds don't work for Progressive. Huh? The next morning, Progressive Leasing confirmed there was absolutely nothing they needed to authorize. Best Buy simply needed to process a normal return. Best Buy corporate customer service also confirmed the Greenwood store had given me incorrect information and it is their policy to accept extra returns done through Progressive Leasing like any other return. Thankfully, I live about 20 minutes from the Muncie Best Buy. I explained what happened there, and the employees immediately said, “That’s not true. We do Progressive returns all the time.” They processed the return like any other return and had me taken care of within a few minutes. The credit appeared on my Progressive account within about five minutes all without incident. The Muncie employees were professional, apologetic, and incredibly helpful. They were BEYOND awesome, as always. Within a couple of hours, I purchased another lens from Best Buy through Progressive, had it shipped to my home, and thankfully received the correct lens this time (glorious lens, btw!) My issue is not simply that the wrong product was in the box. Mistakes happen. My issue is that Greenwood refused to correct the mistake, repeatedly gave me incorrect information, wasted hours of my time, and made me feel as though I was being dishonest when I was showing them proof from their own customer service department. A huge thank you to the Muncie Best Buy for fixing a situation that Greenwood should have handled correctly from the beginning. Madison - You provided the worst customer service I've ever experienced in my life. I really hope this is a huge lesson for you. I really really hope you're not giving other people misinformation and refusing to do returns in store for Progressive Leasing, treating them as liars. You are an "Experience Supervisor." The best thing would be to offer an apology for all of the misinformation that was provided, the inconvenience of driving an hour and a half away only to have the wrong item, and an acknowledgment that you were incorrect about the policy which resulted in SO MUCH lost time for me.

I went in to buy a tv and was not sure which one was right for me. The salesman was friendly and very helpful. He helped get exactly what I needed.

Always have a great experience at this store. Attentive staff, very helpful service desk, and knowledgeable Geek Squad.

I just stopped to pick up a good charging cable for my Samsung phone. The sales representative was not especially knowledgeable and stock was unimpressive though I did find what I needed at a rather high price IMO.