The manager on for today 10-23-2026 literally sucks and used his personal opinion of the five minutes he met me to judge my character. Basically, I need my phone screen replaced from AppleCare and they didn’t want to mess with the paperwork and pretty much outwardly said that and stated my claim was denied. I called Apple care and of course it was covered, but then they said they could not service my phone at their location due to me getting upset. Absolutely hilarious. I’m not sure who wouldn’t get angry when they’ve been to that location three times and all three times was a complete waste of my time. The first time they didn’t have a tech on, the second time it was rescheduled due to the same reason, this time….they didn’t feel like dealing with it. The manager did not care to even know that or listen to my experience. Only cared about the experience today. Also, hilarious. He just didn’t care. Instead judged me personally and said they could not service my phone at this location. Lazy. Period.
Response from Best Buy
October 23, 2026
Good Afternoon, Stacy,
We fully understand how you are feeling after a poor experience occurred while reviewing repair options on your phone. We would be happy to connect with you and review this situation further. Please send our team a private message on social media that includes your Google review case ID: #242512.
- Facebook (https://bby.me/ZW3L72)
- Twitter/X (https://bby.me/dMEPRB)
- Instagram (https://bby.me/Mw0eTw)
Went there for curbside pickup on an item I bought and paid for online. Got there and app told me I had to go inside. Not a massive deal but annoying.
What happened to this store? It looks terrible inside. Big lots has a better designed store and I mean that as an insult. Also when someone buys a $1200 product they want a bag , not just be handed the box with the a good luck hope you don’t get mugged in the parking lot.