Best Buy Greenwood

It was pretty fine at first customer service was bad I had to wait for least an hour before I got someone to help with a little thing

What happened to Best Buy? I used to spend so much time and money here, and I felt that my business was truly earned. Each of the last several times I’ve come in to buy something, I’ve had to leave and my money is spent elsewhere. Costco got my LG C4 purchase and Amazon got my car audio purchase. Smaller items like computer mice and what-not just go straight to Amazon anymore. Today, Amazon claimed yet another stake in my bank account, as Best Buy just refuses to get with the program. The last several times I’ve come in, I’ve been ignored for 30+ minutes. I’m here because I’m relying on the “experts” to give me some direction. I came in today to grab a soundbar and I had some semblance of what I wanted, but I was hoping a salesperson could dot some i’s for me before I made a final decision. Well, as per usual, I spent about 30 minutes meandering the section before being approached. However, the guy that approached me is the same guy that left the bathroom without washing his hands (disgusting). This guy was the LG expert, but we just really didn’t know what is going on. My answers were met with some “I believe so’s” and some “I thinks”, and it completely diminished my confidence in the deal. It’s not his fault. That’s a testament to Best Buy’s training (except the bathroom part, gross). Despite the complete vacuum of salesmanship and expert prowess, I attempted to move forward with my purchase, but of course, we can’t price-match Amazon’s coupons. An item sold by LG and fulfilled by trillion dollar Amazon can’t be matched on account of a technicality, so Bezos’s pockets just got a little bit deeper. I give up on you. I look forward to this building becoming something more useful when Best Buy’s inevitable demise is realized.

Just had good experience with Michael Nash in Appliances. Knowledgeable about products and told me about available financing. Signed me for a Best Buy Credit Card, will be back. Larry Weaver

Went in a week and a half ago to buy a new refrigerator to the Greenwood Best Buy were very happy with our purchase until it’s time for delivery. We paid the delivery fee. We were told it would be delivered March 2, 2026 And they would tell us a time the day before so we could plan who would take off work for the delivery Sunday we were informed it would be between 11 AM and 3 PM because my husband and I both work and didn’t want our 15-year-old son trying to handle strangers coming in the house after school not knowing the exact time I took today off losing $400 pay for the day. Just got a last-minute phone call from their so-called customer service letting me know they’re one and only Truck is down and Thursday will be my next delivery day when asking if they only had one delivery truck, the lady on the other end of the line hung up on my husband now I’m Minus a days pay and still minus a refrigerator until Thursday.? Very poor customer service and the lady breaking the news hanging up in mid sentence on me didn’t make me feel any better about Greenwood Best Buy. Beware their word means nothing we’re finding this out firsthand