Best Buy Greenwood

I never post bad reviews i just chose not to revisit the business i have had bad interactions with. However this one was so bad and lacked aby follow up hy any member of upper management i felt compelled to share it. The "Experience Supervisor" Madison, there term for her not mine. Was so dismissive of what i was trying to say,she kept talking over me and at one point started laughing. I asked fpr the District Manger to reach out to me because apparantly the Store Manager was on medical leave, I have eaited about 2 weekes and still not contact. Brick and morter building need to understand buiness is slippping away from them to the internet for these exact reasons. Just like the internet they take money and give no meaningful human contact. Going forward I will not return to any Best Buy because i believe this to be a culture issues as much as an ego issue for thia young lady. Just a word of warning to everyone. Best of luck getting after the sale service.

Good stuff

I walked into Best Buy today with a laptop with a broken screen, looking for a replacement screen. I did not know Best Buy’s Geek Squad didn’t offer this service, so when I went up to the associate Gavin and asked what I should do he spent 5 minutes raving about how Best Buy has a repair program that I could pay for to get the computer fixed. However, he told me that was expensive and should simply call the company and have my computer shipped out. When I told him I would rather have Best Buy fix it, even with the cost, he told me that Best Buy actually doesn’t do that. After that, he told me that my computer was made for “old people who don’t know how to work computers so I should just watch a YouTube video to fix it.” When my problem wasn’t one I could simply fix at all, and I would need a replacement screen. Overall, he was rude and unhelpful and I will definitely not use the Geek Squad at this location again.

I have zero desire to even try anymore. I show up to buy something that I found online, only to be ignored for 20 minutes before walking out. There isn’t any reason to visit Best Buy, when I can go to Walmart or Target and get the same level of customer service. I’ve had multiple experiences like this. I’ve left to purchase OLED TVs at alternative stores for the same reason.