Best Buy Greenwood

In the last nine months, I have purchased two items from Best Buy. I purchased a washer and dryer in November 2025 and it took them three different Saturdays before they got the right washer and dryer in and hooked up. First day they came delivered a washer that did not fit. My salesman had not asked me about raising the lid and it hitting the cabinets above the washer the dryer they hooked up and left it sitting out and blocking my laundry room closet because the duck was too big. I went into Best Buy that same day And they told me that the troubleshooter was not working that day. I went back in the next week and someone did help me find a washer and dryer that would fit. It was set to be delivered that Saturday they came to deliver and only the washer was ordered not the dryer so I went back into Best Buy that same day and I was told to go to Lowe’s and buy a short piece that would fit and not block my laundry room door so I did that on the third Saturday they came. They did bring the correct washer and dryer, but I was told that they could not hook up with the duck that I bought because they they could only use what was on the truck and Best Buy had told me to go to Lowe’s to do it. So three trips to get a washer and dryer took up three Saturdays because you have to be available from 7 to 7 until Friday night late. I did receive some compensation for that in terms of a gift card to Best Buy. In July, I purchased a TV on July 2 was set up to deliver on July 11. I got it scheduled time. Got an estimated arrival time of 1030 after 1130. I checked again and saw I had been bumped from the schedule no phone call and when I called in no explanation it was reset for the next Saturday, July 18 to be delivered once again. I got a delivery window from 3 to 51 it was 330 then it was after five then it was after seven then it was 740. I wondered if they would still come at 7:40 so I made a phone call only to find out that I had been bumped from the delivery service again. I could not get another delivery date until Thursday in which they did deliver it. Jack was my delivery person and he set it up and he did a nice job, but there is no reason for somebody to be bumped from a delivery schedule without a phone call and no consideration for it. I had gone into the store to purchase the TV at to pick it up. I’ve already purchased it and just bring it home myself only to find out there were none in the store. No one seems to really care that the customer is being treated so rudely and not even considered for a phone call to explain what was going on. I do not feel like this is a good business sense they did give me a small compensation for my trouble I don’t think it was nearly enough for the amount of time and effort that I had to put in to making sure I was home and so on and so forth and then not even to get a phone call when they couldn’t deliver. I understand things happen, but if you have to bump a customer off of delivery number one they should receive a phone call explaining why number two they then should be put on the delivery list at the customers convenience and be delivered first thing on the next available day so that they don’t have to waste their whole day waiting on them Again. There is no excuse for being dumped twice and then being told that the next available date is full and there’s nothing they can do about it. Well if they’ve dumped me twice, they should be working overtime to deliver it if I could give them a zero for a rating I would Kathy

Fast and professional service having car stereo installed.

Went on the recommendation of Tmobile who said I could save money buying an unlocked phone here. Purchased 2 and was able to get in and out within about 15 minutes. Great customer service! Will definitely go back for any of our electronic needs.

Adam Harrison gave me the best customer service possible my Experian credit report was locked out because I had froze it and he stood there and waited patiently for me to try to unlock my Experian so I can get approved for a Best Buy credit card. He took his time and explaining all the different computers with the options that I was looking for he had great customer service and he is my go to Guy now from whenever I need to go to Best Buy or have a question like I said he gave superb customer service and I wish everybody could’ve been like like Adam. Adam told me I could put my purchase on a different credit card and as soon as I got my Experian credit unlocked unfrozen then I could come back and he would transfer everything over to my Best Buy card so I am so grateful for his help in his knowledge, thank you so much like I said he is now my go to Guy for Best Buy by the way, Adam works at the Best Buy in Greenwood, Indiana. I would recommend him to anybody. Great customer service.