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Best Buy Greenwood
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Greenwood
How do I check product availability at the Greenwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Greenwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Greenwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Greenwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3698 reviews)
Christy B
November 20, 2025
1 out of 5
I bought a new laptop for a class that I’m taking and it malfunctioned immediately. I decided to return it and get a new iPad since I’m more experienced with Apple products. I went to logon to take my class after charging the iPad all day and it was dead. I take the iPad back and they send me to the geek squad. They acted as if I was bothering them and after running test, the only problem was the charging cable. They would not give me a new charging cable and said I would have to return the iPad and exchange it for a new one which I was not going to do. I already had all my info transferred and apps I need on the iPad. I asked to speak to a manager and he wouldn’t budge. Totally unwilling to provide me with a new charging cable said they had to order one from Apple and spent an hour taking info from the iPad to open a case. The manager “sold” me a charging cable with what he said was a discount. I was almost late for my class because of making a huge ordeal out of a charging cable. Unfriendly staff as far as the geek squad and the manager.
Response from Best Buy
November 20, 2025
Hello, Christy,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing support. We appreciate your feedback, and would like to offer additional assistance. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #72087" when reaching out on social.
Mike W
November 13, 2025
5 out of 5
Purchased the 55” Sylvox outdoor TV. Very easy to set up. The brightness is awesome, the sound is awesome.
Diana C
October 14, 2025
5 out of 5
excellent service
a
September 15, 2025
2 out of 5
Annoying service. We waited around 10 minutes for help as multiple employees called for another employee to help us instead of actually helping us. Then, when they finally got to us and we showed the item we wanted that their website and store inventory said they had, we waited another 25 minutes as she ran around the store to hear they didn’t have it
Response from Best Buy
September 15, 2025
Hello. The system does try to keep an accurate count to prevent customer disappointment. Unfortunately, damage or inaccurate information regarding inventory can happen and for this we apologize. We would be glad to help find the item you are looking for or assist in any way we can. Please feel free to reach out to us on Facebook (https://bby.me/hhruvn), Twitter/X (https://bby.me/lar6ov), or Instagram (https://bby.me/pynwk0). If you do so, please include Google Review number 43817. Thanks!