Best Buy Greenwood

Employees helped me with questions that I had in regards to buying the parts I needed to build my Own PC

It was a Best Buy.

The stuff was really good at customer service

I learned the hard way not to try and use the trade in option Best Buy has with mobile carriers. I have Verizon and they didn’t have the phone and watch I wanted in stock, so I foolishly used the Best Buy app to trade in my old phone and watch. My purchase was ready for pick up and when I got in line, all panic ensued. A “code” was called because there weren’t enough employees to handle customers. The woman handling my trade in told me to keep my phone and I’d be sent a shipping label, but she took my watch. A week went by and I never got the label. Verizon said I had to deal with this from Best Buy or I’d be the one charged. I went in the store and worked with an employee, Michael, for an hour trying to get a shipping label and eventually the manager, Ryan stepped in when I asked for a refund. He said he would handle it and I could leave the store. Michael called and told me I would be sent a new shipping label to my house and Verizon was aware of the delay. That never happened. No one answers the store phone. I spent over an hour on chat with their customer service until I was told to call their customer service line. I was told I could trade in the phone (for a fraction of the cost) with their company, but I couldn’t return my products because it was outside of the date. My purchases were on 10/23, less than a month ago. Well yes, I explained to them…I’m an emergency healthcare worker that works in 7 night shifts. Unfortunately I can’t sit in their store every business hour while they try to figure it out. Every person I spoke to told me to use the link online to trade it in, which I tried several times with no success. I felt like they wanted me to do the work for them. When I told the representative that I needed to speak to the manager (Ryan) on site originally handling the situation…he hung up on me. In the last 4 months I’ve purchased a 75 inch tv, iPhone 16, Apple Watch 10, AirPods, and screen covers/lens protectors/phone cases, etc. through Best Buy that adds up to thousands. A friend warned me not to buy anything from their company for these exact reasons and to wait on Verizon. I would be more than happy to return all of my products purchased that day and spend my money elsewhere, but they’ve made it clear it’s too late for a refund and they aren’t willing to fix things. I now have to find some way to return/sell my phone or pay the extra costs. I won’t spend another dime at this store or any Best Buy.