Frequently Asked Questions About Best Buy Greenwood
How do I check product availability at the Greenwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Greenwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Greenwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Greenwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3591 reviews)
Michael (
September 12, 2024
1 out of 5
None of the employees had any answers one said something different than the other and information was wrong from everyone then was sent to the manager and was told that I would get store credit back instead of a refund and they no longer sold the headphones we purchased it's a terrible situation when you pay an additional amount for a warranty and find out they no longer sell the item and have nothing to price match for the quality of the item and ask you to pay hundreds more
Hannan K
September 11, 2024
5 out of 5
Nice representative with good customer care and support
Selena W
September 10, 2024
5 out of 5
I came here to get a new cell phone. The salesperson was very helpful and knowledgeable . I was in and out within 15 minutes and I'm happy with my phone.
Jena V
September 07, 2024
2 out of 5
The worst customer service and I can barely get a hold of them on the phone. At some point I waited 30 minutes and no one picked up.
Response from Best Buy
September 07, 2024
Hi, Jena,
Thank you for reaching out for assistance. I can understand that needing assistance can be difficult. You can certainly contact us at (888)237-8289, in store or at any of our Social Media Profiles below for assistance with Review 64171102.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Sincerely,
^Tommy