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Frequently Asked Questions About Best Buy Greenwood
How do I check product availability at the Greenwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Greenwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Greenwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Greenwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3818 reviews)
Stacy R
October 23, 2026
1 out of 5
The manager on for today 10-23-2026 literally sucks and used his personal opinion of the five minutes he met me to judge my character. Basically, I need my phone screen replaced from AppleCare and they didn’t want to mess with the paperwork and pretty much outwardly said that and stated my claim was denied. I called Apple care and of course it was covered, but then they said they could not service my phone at their location due to me getting upset. Absolutely hilarious. I’m not sure who wouldn’t get angry when they’ve been to that location three times and all three times was a complete waste of my time. The first time they didn’t have a tech on, the second time it was rescheduled due to the same reason, this time….they didn’t feel like dealing with it. The manager did not care to even know that or listen to my experience. Only cared about the experience today. Also, hilarious. He just didn’t care. Instead judged me personally and said they could not service my phone at this location. Lazy. Period.
Response from Best Buy
October 23, 2026
Good Afternoon, Stacy,
We fully understand how you are feeling after a poor experience occurred while reviewing repair options on your phone. We would be happy to connect with you and review this situation further. Please send our team a private message on social media that includes your Google review case ID: #242512.
- Facebook (https://bby.me/ZW3L72)
- Twitter/X (https://bby.me/dMEPRB)
- Instagram (https://bby.me/Mw0eTw)
David R
October 17, 2026
3 out of 5
Went there for curbside pickup on an item I bought and paid for online. Got there and app told me I had to go inside. Not a massive deal but annoying.
D
October 08, 2026
1 out of 5
What happened to this store? It looks terrible inside. Big lots has a better designed store and I mean that as an insult. Also when someone buys a $1200 product they want a bag , not just be handed the box with the a good luck hope you don’t get mugged in the parking lot.
Debbi H
September 29, 2026
4 out of 5
Constantly changing