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Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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LG Experience
Car & GPS Installation Services
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Frequently Asked Questions About Best Buy Highland
How do I check product availability at the Highland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Highland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Highland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Highland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3346 reviews)
Mendez A
December 19, 2025
1 out of 5
Completely waste of time. Placed an order online with 1 hour in-store pick up. Charge me extra for store pick up. This was at 11:37 am at the store currently at 4:30 pm still nothing saying my order was on hold due to verification yet took my money out my account and wanted me to cancel my order and purchase in the store. But won’t return my money until 3 business days later. I’m trying to run my own business had an emergency that’s why I need a new computer and this is what they tell me no help at all from the manager even gave attitude. Worst store ever if I could give a 0 star I would
Response from Best Buy
December 19, 2025
Hello, thank you for leaving us a review. Many items are usually available within an hour once the order is completed. Can you please reach out to us on Facebook (https://bby.me/0dab4v), Twitter/X (https://bby.me/c9auo3), or Instagram (https://bby.me/z7svnu) with more information about your experience? Please begin your message with "This is regarding my Google Review #91401".
B “
December 18, 2025
3 out of 5
Friendly and helpful staff. Place can get hectic at times though.
Patrick C
December 16, 2025
5 out of 5
Everyone was kind and courteous
Richard W
December 12, 2025
1 out of 5
Best Buy will try to sell you a membership and the benefit is free shipping. One third of the way through your membership Best Buy decides they want hire cheaper carriers to deliver and those carriers are lazy and don’t want to do any deliveries so then you don’t get the deliveries you paid for. Update, contacted Best Buy at location they posted here. Best Buy lied and said my package would be redelivered today. It wasn’t even attempted. Best Buy stole 2 gift cards from me. Best Buy is still not delivering to my house. This seriously has to be the worst company in the country. I spent thousands of dollars with Best Buy last year and I will never shop at this corrupt company ever again.
Response from Best Buy
December 12, 2025
Hi, Richard,
Thank you for reaching out here to share this review, although we hate to hear you may have had an issue with a recent delivery. We would be happy to learn more to see if we can help.
To get started, please send us a message on Facebook (https://bby.me/fv1o6c), Twitter/X (https://bby.me/2godx8), or Instagram (https://bby.me/k0jkbk). Please also include a note stating you are reaching out from a Google review by including this reference number: #86894. We look forward to hearing from you!