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Best Buy Highland
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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LG Experience
Car & GPS Installation Services
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Frequently Asked Questions About Best Buy Highland
How do I check product availability at the Highland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Highland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Highland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Highland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3160 reviews)
Tyler S
December 02, 2024
1 out of 5
Placed an order for in store pickup that took 7 hours for them to locate, showed the girl behind the pickup counter the email that said it was ready and she told me it wasn't. I'm about 70% sure this best buy hires people who can't read. Horrible horrible store.
Norma M
December 02, 2024
4 out of 5
Way too long to get assistance.
Corey G
November 30, 2024
5 out of 5
Every gidget, widget, and gadget
Mariah S
November 27, 2024
1 out of 5
Having no in-store customer service line and getting connected to corporate's customer service for every single little issue and question, when they can't answer anything about a local store's policy and have no idea how far away stores are from each other if one offers a service that another location doesn't before they set up your installation appointment, etc., is really going to hurt business. I won't be purchasing from Best Buy ever again. The hoops I've had to jump through, the number of times I've been disconnected after waiting on hold a half hour — enough. Done.
Response from Best Buy
November 27, 2024
Hello, Mariah,
Thank you for reaching out in regards to your concerns. Local stores follow the Best Buy Corporate policies. I can understand that having any service issues can be difficult. We do invite you to contact us at any of our Social Media Profiles below with Review 64483526 for any support we can try and offer on products, services, or experiences within Best Buy.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Thanks,
^Tommy