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Frequently Asked Questions About Best Buy Highland

How do I check product availability at the Highland Best Buy?
How do I check my order status?
My local Highland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Highland stores’ holiday hours?

Recent Reviews

4.2
(3305 reviews)
Joshua
September 24, 2025
1 out of 5
I ordered a PS5 online for in store pickup and they canceled it 3 hours later (after my $530 payment went through) because they “couldn’t verify my information.” No explanation was given and my money was returned, weird experience overall and I will not be purchasing high ticket items from here online for pickup anymore.
Rhonda
September 23, 2025
5 out of 5
Shout out to Tirzah and Darion in the laptop/desktop department! They helped me choose my new HP laptop that I love! They were both very helpful and knowledgeable! Thank you both for excellent customer service 👏
Killey S
September 22, 2025
3 out of 5
No longer that great sadly games and collectibles are rather poor and easier and cheaper to get electronic else where
Response from Best Buy
September 23, 2025
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/l7zd7o), Twitter/X (https://bby.me/kw19ao), or Instagram (https://bby.me/k6sc93). When you message us, please include Google Review number 46593. Thanks!
Daniel A
September 16, 2025
1 out of 5
This use to be great but it looks so plain and empty they didn't have no music CD's Best Buy you losing it I rather have Circuit City where the service was state-the-art!

About Best Buy Highland

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