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Frequently Asked Questions About Best Buy Highland

How do I check product availability at the Highland Best Buy?
How do I check my order status?
My local Highland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Highland stores’ holiday hours?

Recent Reviews

4.2
(3222 reviews)
Marva F
April 14, 2025
1 out of 5
Staff members from the Geek Squad in Homewood seemed to wander around aimlessly. I only went there to get a battery for my IPhone. Big mistake. I witnessed them tell several patrons that they couldn’t be serviced without an appointment. They later called me to cancel my scheduled appointment. What’s really going on???
Kristal M
April 12, 2025
5 out of 5
Logan has been amazing! I needed kitchen appliances, and he has been extremely courteous and knowledgeable. I am so happy with the customer service! I can't wait to see my new kitchen!
Odessa G
April 11, 2025
5 out of 5
Helpful employees here! Great products.
Adam L
April 11, 2025
1 out of 5
I would not recommend a store their phone reps are definitely not knowledgeable they also ordered me a phone charge me the price of the phone and told me it would be at my house in 2 days did not receive it now they are giving me the runaround.
Response from Best Buy
April 12, 2025
Hi, Adam, Thank you for taking the time to share this review here, although we hate to hear you never received your order. We would like to look into this, and see what we can do to help out. To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 65034259. We look forward to hearing from you! Regards, ^Katie

About Best Buy Highland

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