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Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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LG Experience
Car & GPS Installation Services
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Frequently Asked Questions About Best Buy Highland
How do I check product availability at the Highland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Highland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Highland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Highland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3467 reviews)
jacob l
October 18, 2026
5 out of 5
Adrien was a very cool and friendly guy. Was having a bit of a stressful day and we had a nice chat just about tech and other things and it was cool to just deal with a friendly person, but honestly, everybody here is usually very friendly and helpful. Keep up the good work everybody
Amy O
October 15, 2026
5 out of 5
Was nice to find one still opened!!
Mike M
October 12, 2026
1 out of 5
TerriblePeople didn't wanna give me my if not wanna give me my package got delayed.It was a hard time to get my money back.The people inside was so rude and nasty, just a terrible place.I wouldn't from them , never come back here again
Response from Best Buy
October 12, 2026
Hello,
Having that kind of experience is upsetting. Allow us to hear more about this experience. Please feel free to connect with us through a private social media message. When reaching out, please mention review #237008.
Facebook (https://bby.me/PuSUZF)
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K. W
October 09, 2026
1 out of 5
Horrible service! I see why you are barely hanging on. You sell refurbished items and cheat the older people making them THINK they getting a deal. Then when they have to return items they have to stand in line to see the geek squad to get the money back or return it! Thats BS and you know that’s so wrong to treat the elders this way. They don’t have to do all that to SPEND the money they shouldn’t have to jump through hoops to return your bad merchandise. I will make sure to let my company know we will cancel all future contracts for electronics and I hope people read this and save their family members from feeling like they been robbed and they stuck with refurbished items that’s may not be safe either. A lot of people can’t lift those items to bring them back either so they just LET IT GO…. Unacceptable Best Buy!