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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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LG Experience
Car & GPS Installation Services
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Frequently Asked Questions About Best Buy Highland
How do I check product availability at the Highland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Highland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Highland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Highland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3222 reviews)
Marva F
April 14, 2025
1 out of 5
Staff members from the Geek Squad in Homewood seemed to wander around aimlessly. I only went there to get a battery for my IPhone. Big mistake. I witnessed them tell several patrons that they couldn’t be serviced without an appointment. They later called me to cancel my scheduled appointment. What’s really going on???
Kristal M
April 12, 2025
5 out of 5
Logan has been amazing! I needed kitchen appliances, and he has been extremely courteous and knowledgeable. I am so happy with the customer service! I can't wait to see my new kitchen!
Odessa G
April 11, 2025
5 out of 5
Helpful employees here! Great products.
Adam L
April 11, 2025
1 out of 5
I would not recommend a store their phone reps are definitely not knowledgeable they also ordered me a phone charge me the price of the phone and told me it would be at my house in 2 days did not receive it now they are giving me the runaround.
Response from Best Buy
April 12, 2025
Hi, Adam,
Thank you for taking the time to share this review here, although we hate to hear you never received your order. We would like to look into this, and see what we can do to help out.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 65034259. We look forward to hearing from you!
Regards,
^Katie