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Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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LG Experience
Car & GPS Installation Services
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Frequently Asked Questions About Best Buy Highland
How do I check product availability at the Highland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Highland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Highland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Highland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3278 reviews)
Steven W
August 11, 2025
1 out of 5
Made appointment for iPhone pro12 battery replacement get there no battery. Paid so they could order one after about hour they gave me refund Geek could not print order for me to sign approval.
Response from Best Buy
August 11, 2025
Hello,
Thanks for sharing your feedback with us. I know how important it is to have a phone that has a good battery life. I understand making the appointment to have it replaced, only to find out that one would need to be ordered, wouldn't have been ideal.
I'd like to have our corporate team review this with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/kgy54b), Twitter/X (https://bby.me/0p2039), or Instagram (https://bby.me/ur7pz2). Please also mention your "Google review #27573" in your message.
Sincerely,
^ Melissa
Kwabena O
August 02, 2025
5 out of 5
Great customer service
Chas A
July 28, 2025
3 out of 5
Excellent selection. But was never acknowledged by anyone during the shopping or purchase. ( I've always considered this rude anywhere) A little cramped inside due to the selection. The premises is very unkempt. Very.
Response from Best Buy
July 28, 2025
Hey,
We appreciate you taking the time to share this review with us, although we hate to hear your recent in-store shopping experience was far from a positive one. We would like to get some more details from you, and ensure this is formally documented on a Corporate level.
To get started, please send us a message on Facebook (https://bby.me/tpywco), Twitter/X (https://bby.me/u2zac1), or Instagram (https://bby.me/syvtn3). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: #21451. We look forward to hearing from you!
Regards,
^Katie
Bud L
July 26, 2025
5 out of 5
We are very happy with the service given by all the employees we met. Special thanks to Sean, Jessica, Alexis, Cam, Everett, Darion and Kimberly.