Frequently Asked Questions About Best Buy Highland
How do I check product availability at the Highland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Highland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Highland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Highland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3300 reviews)
Daniel A
September 16, 2025
1 out of 5
This use to be great but it looks so plain and empty they didn't have no music CD's Best Buy you losing it I rather have Circuit City where the service was state-the-art!
James D
September 15, 2025
5 out of 5
This staff is so accommodating and helpful. I'd give 6 stars if I could.
Aneela D
September 14, 2025
5 out of 5
Good customer service and I found what I needed to purchasr
tulan p
September 10, 2025
1 out of 5
“I had a frustrating experience at the highland IN Best Buy when I tried to get help solving a problem of my phone.” But no one help proper they said they escalated the problem to the higher department then now they told me to contact the corporate I complained the problem to them corporate let see how long they been solving the problem because I was dealing this problem from almost month but still no satisfactory answer.