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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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LG Experience
Car & GPS Installation Services
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Frequently Asked Questions About Best Buy Highland
How do I check product availability at the Highland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Highland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Highland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Highland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3206 reviews)
Go B
March 26, 2025
1 out of 5
This store is awful. I can never find anyone to help me. Everyone seriously stands around like they are at a pool lounge (laughing talking). I waited around for someone to help me while the girl promised someone would be with me soon. All the workers are no help here. This place used to be much better. I’ll take my business to Amazon.
Response from Best Buy
March 26, 2025
Hello,
Thank you for the review. When visiting a store and looking for assistance, it is important to know that you have a team of associates available to help. Hearing that this was not the case when you visited your local Best Buy is disappointing. We appreciate you bringing this to our attention and would like you to share these details with our Best Buy Social Team so that we can document this occurrence in our corporate system. Send a private message or DM to our team using one of our official Facebook ( http://facebook.com/BestBuy), Twitter/X ( http://twitter.com/BestBuySupport), or Instagram ( http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place.
Please reference Google Review #64971300.
Regards,
^Kristy
Brian M
March 25, 2025
5 out of 5
We don’t go to Best Buy much anymore, but Thristain from the phone department was phenomenal. We were upgrading, he explained everything to us crystal clear and was able to answer any question. Good service is impossible to find these days, but he was beyond helpful and amazing to work with. Keep it up 💪🏽💪🏽
Eric B
March 12, 2025
2 out of 5
I go to the store to kick their tires and decide what I want, up close and personal. Then I buy what I choose, online, for less.
Response from Best Buy
March 12, 2025
Hey there, Eric,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience receiving support in-store. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64919358" and share your full name, email, and phone number.
Thanks,
^Jacob
Mireya L
March 10, 2025
5 out of 5
You can go in there and browse or ask someone for help. The workers don’t keep asking you if you need help, but they do smile at you when they pass by so you know they’re available.