Frequently Asked Questions About Best Buy Highland
How do I check product availability at the Highland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Highland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Highland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Highland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3454 reviews)
Yassir I
September 16, 2026
1 out of 5
Worst customer service I have ever received. They hire roadie to deliver my laptop. The driver takes a picture to show delivered and then steals the package. I have it on video. They said they would deliver another but 9 days later they said they will not refund my money why and take it up with the police. Never buy from them again.
Response from Best Buy
September 16, 2026
Good morning,
We appreciate you taking the time to share this with us. It's understandable to have your item go missing and then not being able to get a replacement or refund, isn't a welcome situation. We'd like to review this with you further.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/ZQbvl0), Twitter/X (https://bby.me/H9JTGB), or Instagram (https://bby.me/frIRmR), and mention your "Google review #223097".
Chi J
September 15, 2026
5 out of 5
Good customer service. Did not find what I was looking for, but great service.
Jeff S
September 14, 2026
1 out of 5
JUST GO TO HOME DEPOT OR ABT! Didn't even call us to tell us that they were no longer delivering our appliances. Then when contacted they said they can try to do it 8 days from now. What a waste and now the sales at other places are over since this was a labor day sale purchase. Never again will I shop at Best buy
Response from Best Buy
September 14, 2026
Hello, Jeff,
We know that problems with a delivery and delays can be difficult. If you would like to chat with us about your concerns please reach out to us on any of our social media profiles below with Review 222185.
Facebook (https://bby.me/0AWdis)
X (https://bby.me/xKsjkp)
Instagram (https://bby.me/hnJEi9)
Jason C
September 11, 2026
5 out of 5
Parking lot was easy to get in and out of ample parking in front of the store. The store was clean and spacious for the aisles weren't crowded which was really nice. No wild blaring music from the stereo department which is also nice. Easy to get to the customer service desk and representatives were quick and efficient on managing the line