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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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LG Experience
Car & GPS Installation Services
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Frequently Asked Questions About Best Buy Highland
How do I check product availability at the Highland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Highland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Highland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Highland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3462 reviews)
Samantha V
October 06, 2026
5 out of 5
We had a wonderful experience thanks to Alyx! He was extremely helpful, friendly, and patient with us throughout our visit. He took the time to answer all of our questions and made sure we had everything we needed. His excellent customer service really stood out and made our shopping experience so much better. Thank you, Alyx, for all your help! You are amazing! ⭐️⭐️⭐️⭐️⭐️ I am so happy with my new iPhone!
Kathleen D
October 02, 2026
5 out of 5
Sales man very knowledgeable and helpful.
Ian P
October 02, 2026
3 out of 5
Most employees are friendly but Best Buy as a whole is just bad. Slim selection, prices are much higher than most online retailers.
Response from Best Buy
October 02, 2026
Hi there,
Thank you for taking the time to leave a review. I can certainly understand your concerns regarding our product selection and pricing, especially when comparing options available through other retailers. If you would like to share additional details about your experience, please send us a private message on social media. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase "Google review #229370" when reaching out on social media.
Gaby C
September 30, 2026
5 out of 5
Good prices and offers