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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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LG Experience
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Frequently Asked Questions About Best Buy Highland
How do I check product availability at the Highland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Highland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Highland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Highland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3472 reviews)
Patti H
November 03, 2026
5 out of 5
Mike was so helpful!!!!!
Russ C
October 25, 2026
1 out of 5
Ordered appliances early September and was given a delivery date of October 26th. Received a confirmation notification today, October 25th, that appliances would be delivered tomorrow the 26th between 8-12. So....I cleared out our fridge and moved my stove and refrigerator out of the house and also removed the under cabinet mounted microwave and threw that out too. Hours later I recieve a message from Best Buy saying my delivery was canceled and I need to reschedule. So I call and try to find out why my delivery was canceled and the answer I was given was that "they have other things to do". After multiple attempts to speak to employees over the phone, I drove to the store. Was told to wait while they handled other customers on the floor, waited about 10 mins and then was told my refrigerator was backorder and cant arrive until December 17th!!!. Not a good look Best Buy, I canceled my whole order and drove straight to Home Depot and bought the exact appliance package that will be arriving to my home October 27th.
Overall horrible communication and customer service from Best Buy. I will be closing my "total " member account
alberto g
October 21, 2026
1 out of 5
I went there in yesterday evening to purchase an item. There were very few staff available to help. I went register to pay. I asked the cashier who didn’t know answer nor did he care. Upon paying employee shorted my change by $7. He acted as if it was my fault he miscounted. After waiting 15 mins for a mgr. to open draw for my correct change. There was no apology for the error or the wait, instead he tried to argue with me. This is terrible customer service. I have my own business and would never treat a customer that way.. I wouldn’t recommend this location to anyone. I Best Buy is better than this.
jacob l
October 18, 2026
5 out of 5
Adrien was a very cool and friendly guy. Was having a bit of a stressful day and we had a nice chat just about tech and other things and it was cool to just deal with a friendly person, but honestly, everybody here is usually very friendly and helpful. Keep up the good work everybody