I purchased a KEF R6 Meta Center Channel Speaker as an open box item on the website. It was listed in excellent condition and shipped from this store. This is a $2,200 speaker when purchased new and the factory packaging consists of a large well-packaged box. This store didn't even bother to put it in a box. They merely wrapped it in plastic wrap, slapped a shipping label on it, and called it a day. This speaker is made out of wood with a piano black finish. I'm sure you can assume the condition of the speaker when it arrived to me. The worst part is that I can't walk in and exchange it for another speaker. My only option is to return it and wait for a refund. I can't believe this is how their employees are trained. Who thought this was a good idea?
Response from Best Buy
September 04, 2025
Good Afternoon, Tim.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We understand how disappointing it can be to receive a damaged item you were excited to purchase. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#39426" for reference. You can find us here:
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https://bby.me/5esapy
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The employees here are wonderful. Jordan took care of us, helping us upgrade a phone and purchase two phones. The employees at this location never disappoint. As long as they continue with this type of customer service, we will continue to come here.
Great store and staff! Levon and Mea were extremely helpful and knowledgeable!
In a world where grear customer service is hard to find. Anthony went above and beyond with helping me! Thank you for your assistance and the great experience!