Best Buy Castleton

I was greeted three times while walking into the store, and quickly helped by an associate. The staff were very helpful, friendly, and conversational. Great customer service!

I purchased a small kitchen appliance. Took it out of the box to find a broken handle. Best Buy won’t take it back, must go through manufacturer, three days outside of return policy. No exceptions (they make exceptions all the time, I see it when I am in line behind people, they have taken back items past 15 days all the time. If they consistently follow policy, I would not be upset, but you don’t.The day of the purchase I also replaced a laptop and bought a steamer. Best Buy was my go to place for electronics and appliances, with two boys I shopped there a lot. Not anymore. I hate to be this person, but you just placed a small replacement over future sales.

I can’t reach any human at the store !!! I need to speak with management!!!

I remember a time you went to best buy and could have an intelligent conversation with an employee knowledgeable about a product. Now a days, they're just reading, generally the description from the Best Buy website. Seems pointless to go into the store. AND don't expect to call anybody at the store. Gone are their phones, you now talk to a bot or a service center nowhere near the store. Again they are either unwilling or unable to do anything more than the website. Maybe foot traffic is down not because of e-commerce but the lack of service allowed or enforced.