Best Buy Castleton

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.

Gute Preise, nette Mitarbeiter, Schnäppchen waren keine zu finden, aber alles sehr fair

I purchased a Tablet at the store, and had some difficulty setting it up. Took it back a week later, and was assisted by a young man in the Geek Squad named Aidyn S....he was so kind, professional, polite and patient as he resolved my issues. I was greatly impressed by his service... it was a wonderful experience!!

Went to this location a couple of weeks ago and purchased a washer and dryer. Then all of a sudden our dryer was delivered. Our washer was delivered without the dryer. Then we communicate with Best buy and then they said they're going to resend it out. Didn't happen today. It was canceled because they said my wife's email wasn't valid. Let you know my wife has been with Best buy for 10 years. Same email so this location or whoever it was that was running. The appliance department sucks. I will never go back to this location again