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Best Buy Washington Square
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Frequently Asked Questions About Best Buy Washington Square
How do I check product availability at the Washington Square Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Washington Square Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Washington Square stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Washington Square Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2745 reviews)
Cristi C
July 03, 2025
5 out of 5
Very friendly. Excellent service. Always love Best buy and their prices!
Nick
July 01, 2025
1 out of 5
"Technician Damage, Denial, and Delays – Poor Accountability"
I brought my iPhone to this Best Buy for a routine battery replacement. During the service, the technician damaged my screen. At first, the store claimed it was already broken when I brought it in — which was absolutely false. After I pushed back and escalated the issue, they changed their story and admitted fault.
They told me the repair would take weeks and offered no loaner phone. I rely on my phone for work and urgent family needs, so I had no choice but to purchase a replacement device out of pocket.
Initially, they offered me just a $20 discount for the damage they caused. Only after multiple escalations to the store manager and then corporate did I receive a refund for the battery and a total of $100 in gift cards — far less than the cost and disruption their mistake caused.
While I appreciate the eventual gestures, the handling of this situation was extremely poor. Delayed accountability, shifting explanations, and no sense of urgency made it clear that customer service was not the priority.
If you bring your phone here for service, be aware: if something goes wrong, you may have to fight to be heard.
Kayla B
June 30, 2025
5 out of 5
Very friendly Best Buy with the usual selection of items.
Josh S
June 30, 2025
1 out of 5
I ordered from a different Best Buy and it shipped from this one. They use a delivery service called SHIPT. Conveniently, the delivery driver stole my couple hundred dollar item so it never arrived. If you are ordering from Best Buy, I would go store pick up only so you don’t have to deal with delivery.