Best Buy Washington Square

They have a 15-day return policy that they don't tell people about. After 15 days they will only give you a store credit. They should inform people at purchase that they're limited to 15 days for full return even with a receipt

HORRIBLE CUSTOMER SERVICE AT THIS STORE!!! AVOID IT AT ALL COSTS, DRIVE ELSEWHERE BECAUSE THESE PEOPLE ARE A JOKE! Zero customer service! Sold me a "new" set of Galaxy Buds3 Pro with ONLY 1 EARBUD! When I brought the product back to the store, they told me there's nothing they can do?! WHAT A JOKE!! Ill get my refund one way or another. The pathetic, inexperienced un-groomed front end staff look like they should be working at a used record store. All around a horrible vibe. When are they finally going to shut this store down? Its well overdue! DO NOT SHOP HERE! THIS STORE SCAMS PEOPLE OUT OF THEIR MONEY!!!! THE MORE I RESEARCH, THE MORE PEOPLE I FIND THAT HAD THE SAME EXPERIENCE!!

Very friendly. Excellent service. Always love Best buy and their prices!

"Technician Damage, Denial, and Delays – Poor Accountability" I brought my iPhone to this Best Buy for a routine battery replacement. During the service, the technician damaged my screen. At first, the store claimed it was already broken when I brought it in — which was absolutely false. After I pushed back and escalated the issue, they changed their story and admitted fault. They told me the repair would take weeks and offered no loaner phone. I rely on my phone for work and urgent family needs, so I had no choice but to purchase a replacement device out of pocket. Initially, they offered me just a $20 discount for the damage they caused. Only after multiple escalations to the store manager and then corporate did I receive a refund for the battery and a total of $100 in gift cards — far less than the cost and disruption their mistake caused. While I appreciate the eventual gestures, the handling of this situation was extremely poor. Delayed accountability, shifting explanations, and no sense of urgency made it clear that customer service was not the priority. If you bring your phone here for service, be aware: if something goes wrong, you may have to fight to be heard.