Best Buy Washington Square

"Technician Damage, Denial, and Delays – Poor Accountability" I brought my iPhone to this Best Buy for a routine battery replacement. During the service, the technician damaged my screen. At first, the store claimed it was already broken when I brought it in — which was absolutely false. After I pushed back and escalated the issue, they changed their story and admitted fault. They told me the repair would take weeks and offered no loaner phone. I rely on my phone for work and urgent family needs, so I had no choice but to purchase a replacement device out of pocket. Initially, they offered me just a $20 discount for the damage they caused. Only after multiple escalations to the store manager and then corporate did I receive a refund for the battery and a total of $100 in gift cards — far less than the cost and disruption their mistake caused. While I appreciate the eventual gestures, the handling of this situation was extremely poor. Delayed accountability, shifting explanations, and no sense of urgency made it clear that customer service was not the priority. If you bring your phone here for service, be aware: if something goes wrong, you may have to fight to be heard.

Very friendly Best Buy with the usual selection of items.

I ordered from a different Best Buy and it shipped from this one. They use a delivery service called SHIPT. Conveniently, the delivery driver stole my couple hundred dollar item so it never arrived. If you are ordering from Best Buy, I would go store pick up only so you don’t have to deal with delivery.

Awesome Store!