The Geek Squad Here are not profesional at all drove one hour for nothing.Terrible customer service.
Response from Best Buy
August 02, 2025
Hello, thank you for taking the time to leave us a review here on Google. I like to know that my service appointments will be handled quickly and efficiently. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #23671".
Regards,
^ Josh
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I am leaving this 5-Star review for some of the best customer service anyone could ever ask for. I was in need of a new cell phone, I already ordered one from Motorola but UPS had the usual delays in shipping. So on my way to South Bend I stopped in to buy a new phone and I am so happy for my perfect timing. After looking around for a few minutes I was approached by Jackson asking if I needed any help, I asked for a particular color which unfortunately was not in stock, but it was not a deal breaker. After retrieving my requested phone, I had no plans to buy a screen protector or a case but because of his no pressure approach, I was more than happy to purchase both. After a small delay because I was not sure how to use Affirm as payment in store, the remainder of the transaction went smoothly. Best-Buy consider yourself extremely fortunate to have an associate who cares for the customers and that "without pressure" sales approach is very rare. Thanks Jackson for making my trip into your store more enjoyable and stress free.
We fo7nd the item we were searching for. And by using their credit card we are interested free for 18 months. Great experience.
Impossible to talk to the local store. Their IVR FORCES YOU TO TALK WITH CORPORATE! I’m *not* happy!!