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Frequently Asked Questions About Best Buy Kokomo
How do I check product availability at the Kokomo Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kokomo Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kokomo stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kokomo Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1728 reviews)
jeffrey c
November 09, 2025
1 out of 5
The only reason I did not give them a 0 is goggle would not let me. The last 2 things I bought there have been junk. A washing machine overflowed and flooded my kitchen it took two weeks and delivery people with poor attitude to get a new machine. I just bought a computer part that was defective. They finally replaced it, but had an attitude about it. I WILL NEVER SHOP THERE AGAIN. Do yourself a favor if you can order from Amazon or shop local retailers.
Response from Best Buy
November 09, 2025
Hello, Jeffrey,
Thank you for sharing your feedback regarding your purchase with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through one of our social media channels below:
Instagram (https://bby.me/ndd7t8)
X/Twitter (https://bby.me/ndl1ad)
Facebook (https://bby.me/yt679k)
Be sure to send the full details of your experience. Also add Google Review 66971. We look forward to hearing from you.
Joshua C
November 06, 2025
4 out of 5
Helped with my newds
Ethan J
October 29, 2025
1 out of 5
This place did an audio installation on my vehicle. They broke every door handle on my car and refuse to fix it. Even called the police on me and got me trespassed for trying to get to a solution.This place is an absolute joke DO NOT SHOP HERE.
Response from Best Buy
October 29, 2025
Hello,
It is frustrating to have broken door handles. Please feel free to connect with us on social media link below. When doing so mention review #62227.
Facebook (https://bby.me/chut82)
Twitter/X (https://bby.me/t4u19y)
Instagram (https://bby.me/929gf3)
David B
October 28, 2025
1 out of 5
I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.