Best Buy Kokomo

The service at AT&T sale is pretty unprofessional. Went in today to exchange my iPhone to a different one. The AT&T assistant and his buddy is very unprofessional. After went through all the exchanging processes, which is very uninformative clear enough how to do it correctly. After I got a phone I wanted, they open the box of my brand new iPhone, peeled the screen protector off without asking us if I really wanted them to do thay. I am not even have time to say anything. They said they open it to check if the carrier is working. After they open it, they left my new phone on the table and walked away. Another guy told us you guys are all set. Not even give me the iphone box back to me. He put my brand new phone on the counter like nothing. No camera lenses protectors, or screen protector. That make me really upset. I also doesn't like the way they treat me from the beginning when I first walked in. After we say something to put the phone on something not just rubbing it on the counter, the guy said oh this phone is pretty strong, a tough phone. I don't care if it his phone. But it is mine that brand new. The employee should not do that to customer brand new phone. Even it is a "tough one" like he said. The manager need to pay attention and train their employees enough to be more professional to service customers correctly. I would never go back to Best Buy in Kokomo. I would go somewhere else that has a better management.

Was looking for a phone case I wanted. App said it was in stock but was not on shelf. They looked around and eventually found one for me, so I appreciated that. But my recommendation is please stop asking me every 2 minutes if I need help. I'm a browser. I understand every sale counts, but when I'm buying something especially an expensive electronic, I like to browse my options. When I'm asked every 2 minutes if I need help it makes me feel rushed and I end up not buying anything. Trust me if I come into the store 99% of the time I'm leaving with something. But the employees overall are usually very nice.

Could not get any help at all one person was busy with a customer he tried to get help but couldn't two up front eating and talking so I just left.

Don’t get help from the guy with no teeth. He doesn’t care about your requests or what you want to order. He’s going to ignore you, make you waste your 50 min drive there just to order whatever he wants to order. If it’s him, get help from someone else bc he’s not listening to you. See yall again after I wait 4 days to get my product in the mail, then I get to drive 50 minutes back to hopefully have in stock what I really wanted last week. Thanks for all your assistance.