GM of this location offers no help at all, I don’t understand what’s the point of being a manager if you’re not going to help your customers, all the management does here is sit in their office and refuse to help customers. All I wanted was to buy a laptop and price match it to Amazon and they refused to help me. Lost a sale and lost a customer for life. Bought the laptop on Amazon and love it!
Response from Best Buy
October 11, 2025
Hello Linda,
Thanks for reaching out and providing your review. We would love to document and learn more about your visit to our Kokomo location, you can find us at a Social Media platform listed below and reference Google Review #54394 in a private message to start the conversation and see if we can help in any way.
Facebook (https://bby.me/ttmyt1)
Twitter/X (https://bby.me/1qs7av)
Instagram (https://bby.me/3azvpf)
Thanks,
Refused to help me and my handicap daughter with a 55inch tv to my handicap parking spot and refused to let me use their cart so I had to carry the tv across the street they said it’s against their policy to help customers to their vehicle!
Bradley M
October 02, 2025
Remember when Best Buy used to be great?
This one is sub par.
Response from Best Buy
October 02, 2025
Hello, Bradley,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #50863” when reaching out on social media.
Mitchell F
September 25, 2025
Friendly staff clean store