Best Buy Kokomo

Impossible to talk to the local store. Their IVR FORCES YOU TO TALK WITH CORPORATE! I’m *not* happy!!

First off Tanner helped me at 10 am when I walked in and helped me until 11. He is absolutely amazing and full of knowledge when it comes to pc gaming. I usually play console but wanted to move up to a more immersive experience. And Tanner answered every question and concern I had. He told me what was good and what was bad and which ones were great. He wasn't just try to get me in and and get me out quick. He took his time. I've worked as a manager in customer service for 12 years. And I wish I had 20.tanners in my store. Great customer service , great attitude, and a smile . The 3 do's of great customer service. I'll be back just because of Tanner.

The worst customer service ever. Can't contact the store I've been waiting a month for a tablet that's supposed to be repaired. I was told two weeks ago it was fixed and drove 40 miles just to say it wasn't there. They told me to buy another one and they would refund me the old one once it came in. That was two weeks ago now I'm going to have to pay a minimum payment with interest on my best buy credit card because the store can't refund me my money until it's back. The supervisor on the 800 number says he can't help me. I will be returning my $4000 worth of audio equipment back as I will be shopping else where and Ive been a best buy total member for 3 years and won't be buying another. You have lost this customer to absolutely terrible customer service

This store never answers their phone. It just rings indefinitely. When you finally arrive, you see the staff hanging out and playing around instead of attending to customers. The customer service here is terrible! I wish it were more like the Best Buy in Carmel, where they actually answer their phones!