I bought an $1,600 TV from Best Buy on July 22. Nineteen days after the delivered date (August 10), Best Buy dropped the exact same TV to $1,000. I contacted customer service and asked whether they could make a courtesy adjustment for the $600 difference. They refused, despite me being only a few days outside the standard price-adjustment period. I understand that policies exist, but I was disappointed that there was no willingness to help retain a customer over a situation like this. This experience has significantly changed where I'll shop for electronics in the future. All hail Amazon from now on!!
The supervisor Josh k was very condescending and rude. He definitely doesn’t need employed. Terrible man.
Response from Best Buy
August 02, 2026
Hello,
Thank you for your review. It can be frustrating when you have a negative interaction with an employee, so we understand your disappointment at that interaction. We'd like to hear more about your experience. Please send us a private message on social media and include Google Review 197111 in your message.
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