Best Buy Lafayette

If I could give this 0 stars I would. I recently purchased a display model fridge that was on the floor for a discounted price, we picked it up and brought it home. We then installed it and thought all was good but it wasn't cooling, it was stuck in demo mode. I then tried to read the instructions as well as looking online on samsung site and went through several different ways that was suppose to fix the issue as well as a hard reset. Nothing worked. So i then called what i thought would get me through to the store i purchased the item at and the customer service told me that no phone calls could be transferred there. Have you been in a best buy store and seen how many phones they have at each desk? Then I was told i could return it, I replied i didn't want to return it as I live an hour away and i just want someone to fix the issue. I was on hold for several hours trying to get this issue resolved, and now they are suppose to call me and set up a time for a technician but no idea when. Do they let their items go off the floor like this? Then leave people with little to no other option than to return an item instead of seeing if it can be a simple fix? Not being able to even reach anyone at the store with the actual people you worked with to purchase the item is ridiculous. I have worked in customer service for over 15 years and this is not the way to do business. I will not be buying anymore appliances like this from any best buy store.

Súper. Gran variedad y buenos precios

I bought many things from here including phone, laptops. I always had a positive experience with my purchases. I recently had very good experience with a sales associate named "Jessica". She was nice and kind. She helped me and my wife to choose a laptopn for my sister in law

My son picked out a refurbished phone online, in stock at this Lafayette store. Drives an hour away to purchase, gets there and gets a salesman that starts telling him he doesn’t want to buy it. Then continues to try and sell him a new phone, change our service yada yada yada. Total waste of time, so instead Best Buy making a sale, no sale was made at all! And we are stuck going elsewhere where - I don’t appreciate the way my family was treated. He knew what he wanted to purchase! Why would he be hassled trying to make a purchase of an in stock item. Thanks for nothing!!! Jerks!