Best Buy Lafayette

This is not necessarily a review of the Lafayette location, because I assume the ridiculousness they tried to pitch me comes from corporate , but reviewing BB corp isn’t an option. I went in to buy a laptop for my Purdue freshman. We settled on a lower priced one because he has both PC & IPad, but he needs a Microsoft laptop to do what needs to be done in chemistry. The laptop after tax was $999. A guy who I assumed was a manager comes up and says “oh this laptop qualifies for our price match guarantee, research our on line sales and if this laptop goes on sale, we will refund you the difference.” I was like “oh wow that’s really nice , thanks for letting me know.” Then he shows me this pamphlet that their ‘price match guarantee’ costs me $49.99!! I said “wait, you want to charge me $50, for me to search your ads for sales and will only price match, if it does go on sale, if I give you $50???” “Yes”. I almost told him where he could stick his guarantee. At the end of the guarantee “pitch” that did nothing but upset me, we find out the laptop we did chose was out of stock (which is another constant disappointment by BB). Options were get it shipped out to campus house in 2 days (which it didn’t have a signature requirement- so $1000 equipment just getting left outside for Lord knows what could happen), OR we could have it shipped to the store where we could pick it up in TEN DAYS!!! I said just ship it here like you’re going to in campus thru fed ex instead of whatever transfer crap you’re doing. Of course, they didn’t understand that concept. I almost went to Wal-Mart and I wish I would’ve. Best Buy employees are not any better than Walmarts electronic department employees and I would’ve paid less. When we bought the IPad; the dude said Excel works on IPad just like Microsoft laptops and he found out the hard way that was not the case!! That was close to a $1500 purchase. Everytime I go to Best Buy, I’m disappointed. Every time. I know it’s not going to hurt BB business when I never come back, but I will never go back to another BB.

My daughter and I were shopping for a new laptop for school, and the models that were most reasonably priced were all limited to S Mode. We were informed that these devices could not be removed from that mode. If that is the case, it is unclear why they are being sold, as they do not meet the practical needs most users would require for school use.

Como siempre bien atendidos, por todos los meseros, pero hoy en especial nos atendió el buen Jose, ya que nos dijo que es su primer día de trabajo, pero no las pasamos como siempre, muy bien, le recomiendo

Bought a Samsung 50in smart tv on 1/11. Got it home and noticed the next day it had a glitch every 20/30 min. Called on 1/13 and geek squad said they had none in stock and I would have to call every day to see if they had another for them to bring us a new one. I went into the store same day to find several on the floor. Tried to speak to a manager and no one was concerned that I was given incorrect information so I went home got the tv and brought it back. I guess since no one is concerned I will take my money elsewhere to buy a tv. Will never go back. Horrible customer service