Best Buy Lafayette

Title: Why I No Longer Purchase Appliances from Best Buy As a restaurant owner, I value reliability and honesty in business. However, an experience I had two years ago with Best Buy permanently shifted my loyalty to Sam’s Club and Costco. I am sharing this to provide an honest account of my experience. The Incident: Failed Installation (Order #1124103304301) I purchased a dishwasher from Best Buy for my staff apartment. The installation process was highly frustrating: Inaccurate Technical Advice: Two separate installation teams refused to install the unit. The first team claimed I needed a new faucet, and after I replaced it, the second team claimed the water pipes also needed replacing. The Reality: After being told the unit couldn't be installed, a personal acquaintance checked the setup and installed the dishwasher perfectly without changing any pipes. It has worked flawlessly ever since. Unearned Charges: Best Buy charged me for installation and haul-away services that were never actually performed. The Dispute: Inaccurate Records When I requested a credit for these unrendered services, Best Buy denied it, citing a "90-day policy." More concerning was that their internal records falsely claimed the installation was "Completed." As someone who maintains accurate records for my own business, I found it unacceptable to be charged for work that wasn't done based on an incorrect system entry. It felt as though my integrity was being questioned when I was simply stating the facts. The Comparison: Sam’s Club & Costco Following this, I purchased additional appliances (a dishwasher and a laundry machine) for my staff apartments from Sam’s Club and Costco. The difference was significant: Both companies provided professional and straightforward installation teams. The jobs were completed perfectly on the first visit. The customer service was transparent and respectful. Final Verdict Based on this experience, I have moved all my appliance purchases away from Best Buy. I prefer to do business where the service records are accurate and the installation teams are reliable. If you are looking for a hassle-free experience, I recommend considering other options.

Good customer service

Do not purchase appliances from Best Buy! We have purchased a refrigerator and dishwasher in the last 3 weeks and have had MULTIPLE issues where they have given us broken appliances and did not hook up the water line to our dishwasher before attaching it under our counter. The only resolution is for us continue giving up our time for additional installs.. Who has time for this? After spending close to $5k for broken, scratched up appliances/incorrect installs, we will never spend another dime in this store! Edited to add: after messaging best buy on their social media as suggested and contacting their customer service, the only resolution Best Buy wants to offer is to schedule additional installation dates or for them to just pick up merchandise for a full refund. For this not being our fault, they definitely have treated us as of we are the problem.

Amazing and I got a new ipad