I ordered a 100" TV from Best Buy with delivery scheduled for 5/14/26. Best Buy failed to deliver it and didn’t provide any notification whatsoever that the delivery wasn’t happening. I only found out because the third-party delivery driver personally contacted me. I waited around all day expecting a major delivery, with no call, no email, or any update from Best Buy. For a multi-thousand-dollar purchase, this complete lack of communication is unacceptable. Relying on the delivery driver to do Best Buy’s job is ridiculous. Customer service was equally unhelpful when I followed up. This experience has completely destroyed my confidence in ordering large items from Best Buy. Poor planning, poor execution, and zero accountability. I will not be shopping with them again
Response from Best Buy
May 14, 2026
Hello, Alexander,
Thank you for your review. It can be frustrating when a delivery is rescheduled. If you need assistance or would like to formally document your review, please send us a message on social media. Please include Google Review 152507 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
The staff was nice and helpful they got the most off the staff
I can only say good things
Very helpful electronics advice.