Best Buy Lafayette

No one word help my husband and ignore him! At the Lafayette Indiana.

I bought a macbook m4 pro worth 1800 dollars. But the kid serving me was too impatient to explain the specs or the financing information. His attitude was to pay him and get out of store. The macbook is awesome, but I would prefer a different store next time.

⭐️ Zero stars if that were an option. This has been, without question, the worst business transaction I have ever experienced. I purchased a treadmill on Black Friday and paid over $300 for delivery and setup. After waiting roughly eight days, two delivery workers arrived within an eight-hour window, which required me to leave work and lose income. One individual entered my home and appeared to be surveying the space until he noticed a security camera—highly unprofessional and unsettling. After carrying the treadmill upstairs, I was informed they “don’t do setup.” The treadmill was left fully boxed, despite the paid service, and the box was damaged on multiple sides (photos documented). I paid hundreds of dollars and received nothing. Customer service was impossible to deal with—endless automated systems and agents passing responsibility with no resolution. I went into the store and spoke with a manager who was polite but gave me a phone number that does not work. A second setup was scheduled. I had clear notes on my delivery order stating that I must receive a call at least one hour before arrival so I could leave work and travel home. Instead, I received a text at 9:04 AM. I immediately called and was assured the delivery team would be notified. I was effectively given 15–20 minutes’ notice to leave work, drive across town in snowy, icy conditions, and arrive home. I made it to my home by 9:25 AM—no one was there. I lost additional income and once again received no service. Now, more than two weeks later, I have: • Missed work and lost income on two separate occasions • Cancelled my gym membership • Spent hours attempting to reach customer service • Received zero resolution • A damaged box weighing over 200 pounds taking up my living room, where it was left I am demanding a full refund of the treadmill, a full refund of the delivery and setup fees (which never occurred), and additional store credit for the significant amount of time wasted and income lost due to Best Buy’s repeated failures. Any pickup must be scheduled in the evening or on a weekend, as I will not miss additional work because of this situation. This goes far beyond poor customer service—it reflects a complete breakdown in accountability and execution. As stated, this has been the worst transaction I have ever experienced. Best Buy has lost a customer permanently. I will never spend another dollar here and strongly caution others against trusting this company with large purchases or paid services.

Worst experience i ever had. I purchased a combo washer to this store with installation. They deliver my item with scratch and they dont install it because they dont get the hose to hook it up. I went to the store talked to the manager nicely even my blood boil because of the hassle they gave me. He promised me that someone will be in my house at 5:30 . I waited untill 6 no one call me to update whats going on. I call cs took me 3 hours on hold untill someone pick up the phone and i ended up more frustrated because she told me i need an appointment to do the installation. How frustrating that is. U pay big money on this ordee and they missed up. They gave u hassle . The manager never do his job. I promise i will never buy best buy anymore. Delivery sucks! Customer service sucks! Manager sucks! And all they gave u is gift card compensation woppie. Never again.