Best Buy Lafayette

It's Best Buy

I walked in and was excited to go purchase the new Apple Neo MacBook. I was greeted at the doors and directed exactly where to go! And the guy that welcomed me in even radioed for someone to come help me cause I was ready to buy and leave. I’m standing there and go through the whole demonstration on the laptop which took 10 minutes and yet no one arrived to help me. I see staff laughing and having a good time and I’m glad they have fun where they work. I just wish they could’ve asked what color I wanted real quick instead of going MIA (missing in action) all the sudden. Then I walk around and mess with all the other laptops hoping to get an employees attention or having one that’s busy not be busy anymore before returning back to the Apple section again. But no one helped. I was cool with all this until i was standing at the MacBooks again and then another person showed up there and got helped immediately. That really annoys me and I won’t be buying from Best Buy again at least here in Lafayette. It’s not like I looked homeless I’m in business clothes and wrote this while inside.

Average Best Buy Experience > Go in looking for extremely obscure or outdated cable > Don't find cable > Buy random lego set > Leave

Came in looking for phone assistance. I had to ask where an item was. The associate to me there then walked away. Didn't ask if I needed any other assistance or if I had questions. Cashier was sitting in a chair wouldn't even stand up to ring the purchase. She didn't ask if I wanted to use my best buy card or even ask to put the purchase on my reward points. Best Buy is just not what it was. If you are going to have staff that act as robots just replace them with AI and cut the labor.