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Frequently Asked Questions About Best Buy Lafayette

How do I check product availability at the Lafayette Best Buy?
How do I check my order status?
My local Lafayette Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Lafayette stores’ holiday hours?

Recent Reviews

4.1
(2440 reviews)
Jackson T
September 11, 2026
1 out of 5
Wow! I wish I had read the reviews before coming here; I would have stayed clear. Anyway, the absolute worst Best Buy I’ve been in. The guys at the door were all on their phones and talking amongst themselves no one offered to help me after being in there for a solid 20 minutes. And Geek Squad. Absolute nightmare to work with. I scheduled an appointment 2 days prior for my front phone screen replacement and when the date finally came I was told their “tech” went home for the day, she even laughed about it and offered to reschedule. At that point, I just walked out as I would take my business elsewhere. This Best Buy has LOST my business not only for the unattentive employees but from Geek Squad as well. Seems like this is a COMMON pattern for this Best Buy. Good luck if they keep treating their customers like this.
Paula B
September 10, 2026
3 out of 5
Good selection, high prices on phone accessories
Response from Best Buy
September 10, 2026
Hello, Paula, Thank you for taking the time to share your experience. Finding the phone accessories you need should be simple, so we can understand your concern. We'd be happy to document your experience here on a corporate level and assist you. Please connect with us through social media. You can find us on Facebook (https://bby.me/Dbo95s), Twitter/X (https://bby.me/k6RaZs), or Instagram (https://bby.me/f6f2HM). Please reference Google Review, #220377.
Nick P
September 08, 2026
1 out of 5
i bought a very very expensive monitor from this place. Unbeknownst to me these monitors have a known defect that will eventually result in it breaking itself. In fact the one in their store has the same problem (Samsung Odyssey G9), I even took pictures! They refused to entertain any sort of refund and the cherry on top is after the conversation they tried getting me to pay them $50 to ship it to samsung without telling me that i can get a local tech to fix it for me for free with Samsung's warranty One other thing i might add is I had a sales guy try to scam me into a monthly membership with the purchase of my MacBook. After I told him I didn't want the monthly membership he told me that I had to press agree to something in the card reader in order to purchase on the keypad and I look down at the machine to check the receipt and sure enough I would be charged monthly if I swipe my card.
Response from Best Buy
September 09, 2026
Hello, Nick, Thank you for taking time out of your day to share your feedback. Being denied a return on a defective product would be frustrating, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/s31H6U), Twitter/X (https://bby.me/S0D886), or Instagram (https://bby.me/LFCdZa). Please reference Google Review, #220022.
Brenda M
September 06, 2026
2 out of 5
Went in for the Geek Squad. First thing they asked was if I had an appointment? I said no, but no one is here. You can’t help me? They went and got another person to help me. They were short and acted like I was an inconvenience for them. I went early and didn’t realize I needed an appointment. Wonder if I would have gotten nicer service. They weren’t able to fix my phone issue either. I googled and found the answer.

About Best Buy Lafayette

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