I ordered a refrigerator on monday for a wednesday.Delivery, I called customer service and confirmed the wednesday delivery.Wednesday came and went with no refrigerator I now have spoiled food.They're telling me, they cannot deliver it for another five days, and no one even bothered to call me after I took a day off work.To be there for the delivery between seven a m and seven p m.Now i'm getting a refund, but it may be 325 days before I get the refund.I still have no refrigerator and I went to our local appliance store beacons in lafayette and amazing.They had one in stock.And i'm on my way home with it.Now I wish best of luck to best buy.But I will never shop in that store again
Response from Best Buy
July 16, 2026
Hi Kathy,
Thank you for your review. We completely understand the importance of a smooth delivery experience, and we're sorry to learn that doesn't seem to be the case here.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/GgC8Wx, Instagram: https://bby.me/PYbZWS, or Twitter/X: https://bby.me/ceqXVP and reference Google review 188547 in the details you provide.
Always great service here
Good experience; easy purchase of an Apple product. Was in and out.