Best Buy Lafayette

The people who work here are helpful.

Friendly staff willing to help. This was the first time I shopped here but it was a good experience and a lot of products available. The store was clean but not very well organized, so the help from staff was very much appreciated and needed.

I bought a stereo receiver from best buy. The batteries on the remote went dead. The batteries in the remote are shorter than a standard AA battery. They are lithium R6 AA batteries. I have Energizer AA batteries and they won't fit they are to long. I drove ten miles to talk to someone in audio department. This kid in audio did nothing to help me. He said they don't carry the Yamaha stereo receiver anymore. I started to walk over to the receivers and he got in front of me. I saw the Yamaha I bought on the shelf. I asked to talk to the manager. It was a kid and he was taller and wider than me and he got in my face like he wanted to fight me. I walked out without any resolution to a problem that's important to me. They didn't take my problem seriously and I don't like being bullied by employees.

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.