Best Buy Lafayette

My son picked out a refurbished phone online, in stock at this Lafayette store. Drives an hour away to purchase, gets there and gets a salesman that starts telling him he doesn’t want to buy it. Then continues to try and sell him a new phone, change our service yada yada yada. Total waste of time, so instead Best Buy making a sale, no sale was made at all! And we are stuck going elsewhere where - I don’t appreciate the way my family was treated. He knew what he wanted to purchase! Why would he be hassled trying to make a purchase of an in stock item. Thanks for nothing!!! Jerks!

I needed a receipt in order to provide a proof of purchase to a manufacturer for warranty info. Unfortunately, my purchase was not tied to a phone number and so they were not able to help me over the phone. I went in person to try my luck and to not have a $300 pair of bricked headphones due to manufacturing fault. At first, I was told it was impossible to get a receipt if it wasn't tied to a number. Then a supervisor named Scott came over and really saved me. He took a lot of time to understand the whole predicament and found a way to connect my transaction through multiple of their systems to find my receipt for the proof of purchase. Without Scott, I would have really been screwed. These headphones were for general use, but they are now going to be used exclusively for travel (due to issues I was having with build quality). I will be sure to buy my headphones from this Best Buy in the future (and this time, connect them to my phone number) since Scott seemed to really care for customers and proactively stepped in to get me what I needed when I was about to be turned away. Thank you Scott.

Wow! I wish I had read the reviews before coming here; I would have stayed clear. Anyway, the absolute worst Best Buy I’ve been in. The guys at the door were all on their phones and talking amongst themselves no one offered to help me after being in there for a solid 20 minutes. And Geek Squad. Absolute nightmare to work with. I scheduled an appointment 2 days prior for my front phone screen replacement and when the date finally came I was told their “tech” went home for the day, she even laughed about it and offered to reschedule. At that point, I just walked out as I would take my business elsewhere. This Best Buy has LOST my business not only for the unattentive employees but from Geek Squad as well. Seems like this is a COMMON pattern for this Best Buy. Good luck if they keep treating their customers like this.

Good selection, high prices on phone accessories