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Frequently Asked Questions About Best Buy Merrillville

How do I check product availability at the Merrillville Best Buy?
How do I check my order status?
My local Merrillville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Merrillville stores’ holiday hours?

Recent Reviews

4.2
(3494 reviews)
Judy D
January 18, 2026
1 out of 5
We bought a drier.About a year and a half ago. Our dryer went out two days ago. We call them yesterday.They were supposed to come out yesterday between seven a m and seven p m. They never showed. They said there was some technical issue. that they gave us the wrong time.Now I have to wait until the 27th of January.For my dryer to be fixed. I would not recommend best buy to anyone. Buyers beware. Believe me, I will be on Twitter.I will be calling their corporate office. To make sure that this doesn't happen to another person.
Jamie W
January 16, 2026
5 out of 5
I recently purchased 7 TCL's 65" tv's from this Best Buy. I had the best experience I have ever had at Best Buy!!! I was helped by Desmon Tolliver and he was very professional and his customer support was off the charts!!! Desmon pulled 7 of theses tv's and loaded them on carts faster than Jimmy John's :) I will drive to this location here on out!
Ashley K
January 15, 2026
5 out of 5
Great place for events. Staff is friendly and it’s always clean.
Denisa
January 15, 2026
1 out of 5
On January 2nd I fell at Best Buy and hurt myself. They filled out an incident report and said somebody would get a hold of me from their insurance company. I tripped over something that should not have been there. Two weeks later and I've still heard from no one. I've called and left messages. Nobody will answer or call me back.

About Best Buy Merrillville

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