Best Buy Merrillville

would never recommend or consider this place for repairs to any electronic devices. poor service all around.

Geek Squad deleted all the data off my computer and acted like it was no big deal about 2 months ago. I took it in for a repair and when I got it back, everything was factory reset. Years of important work, gone! They said they mentioned that they would do that, but they most certainly did not! That is a grave discussion and they should be clear that this is happening. Actually, they should have a process for signing a form stating that this is okay. Another time, they sent another computer out to have the motherboard replaced. They handed me my computer and blankly said, “it’s probably factory reset.” Not a care in the world. Thank God it wasn’t. All my data is there. I looked it up and replacing a motherboard does not generally erase your data. Why didn’t they know this? I had a mini heart attack before I checked! The recent computer had just been backed up to an external hard drive before it died. But, newsflash y’all, unless you have an elite machine, the data is way more important to some people than the hardware. I don’t care about my little Dell. I do care about the intellectual property and business information on it. Also, they lie when they say they send you an email about renewing your protection. I got no such email. I have searched extensively. So protection on one of my computers lapsed. Why don’t they do what they do what every other service does and auto renew unless someone cancels? Oh, because they want it to expire so you have to pay full price. One of my laptops isn’t working and it might be hundreds to repair. I have paid for Geek Squad for years and that means nothing. I will have to pay out of pocket, maybe hundreds of dollars because coverage on that particular laptop expired. I didn’t even know that was a thing! I thought you paid for the repair service overall, not each item. As a loyal customer, I am disappointed. Make it right Best Buy and repair this machine properly under my plan that should have never expired. I am (of course) backing it up because I will never trust you guys with my data again.

Their curbside is a joke. Waited 20 mins, tried to call and only got AI assistance, couldn’t reach a live person. With a bum foot I had to wobble in just to see only 1 person working in the front and to other associates just talking with each other. Even if you may miss the notification for the curbside being there, at least give me a phone number that reaches an actual associate. Annoyed

I lived in 4 states, and this Best Bay is the best one of all. Huge stores and very organized. Employees are so professional, polite, and knowledgeable. Good job 👏