I lived in 4 states, and this Best Bay is the best one of all. Huge stores and very organized. Employees are so professional, polite, and knowledgeable. Good job 👏
Went to Best Buy Merrillville to purchase an SD card fir my security system, waited for help approximately 30 minutes to only be told by a bald gentleman after asking for his assistance that someone will be with me shortly. He wasn't assisting anyone just walking from the front of the store then to the back of the store not even looking around. I have spent a lot of hard earned money in this store the last 2 years redecorating my new home. I just expected to at least be given a real response to help me spend more. Very disappointed with his nonchalant response for helping me.
It is very sad how I gave them my device going on three months ago! And I just received a phone call saying my device is lost! They are trying to offer me something less than I paid! Tuh! Then the workers can careless! I wasted so much time trying to see what can be done because Im not settling for less and I am not coming out of pocket for anything. Being in school this situation is stressful. Will be going to file something in small claims soon. This week is my last week stressing over them losing my laptop.
Response from Best Buy
July 14, 2026
Hi, Cece,
Thank you for taking the time to reach out on Google with a review. It fully makes sense needing support when a device service has this sort of result. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #187360 in your message. You can find us here:
Facebook (https://bby.me/ErL2LQ)
Twitter/X (https://bby.me/lq7w0S)
Instagram (https://bby.me/nll5fF).