Best Buy Merrillville

Jim the salesman in appliances was awesome. He took care of our order and delivery. Made sure all the ts were crossed. Fantastic personality just a great salesman.

Shocking and Disheartening Experience at Best Buy in Merrillville, Indiana I recently visited the Best Buy in Merrillville, Indiana, to return an open-box laptop I purchased during the holiday season. As a Best Buy Total Tech Rewards Member, I was confident the return would be simple since I had the receipt, which clearly stated that the item was returnable until January 14. Unfortunately, the interaction was one of the most upsetting and disheartening experiences I’ve ever had at a retail store. The manager, Julie, and her associates displayed rude, dismissive, and highly unprofessional behavior throughout the process. Julie made the experience worse by speaking under her breath and coming up with baseless accusations and scenarios that felt heavily racialized and rooted in bias. At one point, Julie said: • “It takes us five hours to analyze a laptop.” • “How do I know you didn’t steal anything out of it?” • “How do I know you didn’t take parts out of it?” • “How do I know it even works?” These comments were completely unwarranted and incredibly offensive. Not only was I being treated as though I were dishonest, but Julie seemed intent on questioning my integrity and making baseless assumptions about my character. It was a deeply disheartening and discriminatory experience, and I couldn’t help but feel that this treatment was tied to the fact that I’m a person of color, standing 6’5”, 250 pounds, and returning a high-value item. Even after presenting my receipt and reminding Julie of the extended return policy tied to my Total Tech Membership, she continued to argue and insist my return was invalid. I had to call Best Buy Customer Service while in the store and have them confirm (on speakerphone) that my return was still within the policy timeframe. It was only after this intervention that my return was finally accepted, but even then, Julie’s behavior became nastier, showing she was upset about being proven wrong. When I pulled up the Best Buy website to show her the return policy, she displayed outright hostility and arrogance instead of professionalism. Her demeaning and racially charged comments left me feeling disrespected, dehumanized, and completely shocked. This experience was not only traumatic but completely unacceptable. Best Buy is a major retailer, and I expected far better treatment, especially as a paying member of the Total Tech Rewards program. Julie’s disrespect, implicit bias, and unprofessionalism make me question how someone with such a hostile attitude is in a managerial role at a flagship store. I hope Best Buy takes this review seriously and addresses the need for better training on respect, fairness, and bias-free customer service. No customer should ever have to endure such racism, rudeness, and unnecessary stress when shopping or returning an item, especially with all proper documentation. I will be reconsidering future business with Best Buy unless meaningful action is taken to ensure that no one else has to experience what I went through.

Saleman knew nothing about the product we inquired about. Decided to not spend money there and order it directly from the manufacturer even though I could have gotten it that day. Store shelves need some organization, product section are confusing and dirty. Makes for a difficult shopping experience.

This Best Buy is one of my favorite as far as staff goes, there's few locations around me, at times not all have what I want to buy in stock, so this year alone I've been to 5 different locations, Homewood is the worse one till date, Highland is decent, but quite often lacks certain inventory, that's where this one seems to do much better. I find people like Austin that works in the computer dept to be super knowledgeable, I actually think that the membership at the best buy has so many good perks, they will even build a custom computer for free as long as you buy all the components, and some other gizmos, so in short, great staff, not pushy, however great skills in sales, I was surprised, at the entry also was welcomed with a warm and inviting smile, asked if I need any help finding something, this is not necessary rare, but it's the positive attitude that made is feel special. A+