Best Buy Merrillville

Went to Best Buy Merrillville to purchase an SD card fir my security system, waited for help approximately 30 minutes to only be told by a bald gentleman after asking for his assistance that someone will be with me shortly. He wasn't assisting anyone just walking from the front of the store then to the back of the store not even looking around. I have spent a lot of hard earned money in this store the last 2 years redecorating my new home. I just expected to at least be given a real response to help me spend more. Very disappointed with his nonchalant response for helping me.

It is very sad how I gave them my device going on three months ago! And I just received a phone call saying my device is lost! They are trying to offer me something less than I paid! Tuh! Then the workers can careless! I wasted so much time trying to see what can be done because Im not settling for less and I am not coming out of pocket for anything. Being in school this situation is stressful. Will be going to file something in small claims soon. This week is my last week stressing over them losing my laptop.

ABSOLUTELY TERRIBLE EXPERIENCE Our dryer is only one year old. It broke last month, and despite paying for Best Buy’s annual membership, we still waited three weeks for a technician. We also paid the $100 service deductible. When the technician arrived, I briefly ran upstairs to grab something. By the time I came back, he had already finished. My husband was on speakerphone and simply asked what had failed and how it had been repaired. Instead of explaining the issue, the technician acted as though it was impossible for my husband to understand or perform the repair himself. He refused to clearly explain what had been done and insisted only a technician like himself could fix it. I know without a doubt my husband is fully capable. But the techs are obviously taught to gate keep so that they can take our money. The earliest date they can send another “technician” is July 21—another three-week wait. That means we’ll have spent six weeks this summer without a working dryer. We’re a family of seven. Laundry isn’t optional in our house. Between kids swimming, playing outside in the heat, and everyday life, I’m now spending $13–$14.50 PER LOAD EVERY DAY at the laundromat just to keep up. When I asked to escalate the issue, I was told they couldn’t provide a corporate phone number or email. That was unbelievable. We’ve been loyal Best Buy customers for years and bought all the appliances for our newly built home through them. Looking back, it’s one of our biggest regrets. At this point, after the same issue returned within four days, I don’t understand why replacing the dryer hasn’t even been considered. A protection plan is supposed to give customers peace of mind—not leave them waiting weeks while paying out of pocket for a problem that was supposedly repaired. Best Buy has completely lost our trust. We’ll be taking our business elsewhere, and I can’t recommend buying appliances or paying for their membership based on our experience.

The Geek Squad and the warranty is horrible our dryer been down for 3 months now! And nobody can do anything about it the only thing they say is we’re going to scaled, scaled the situation but can’t give you a cooperate number please don’t buy your appliances here. Only one year old dryer and this is the second time and now a AI message instead of a phone number to a real person because this is a real life situation