Best Buy Merrillville

I don’t like Best Buy’s return policy.

I shopped at Best Buy for over 20 years. Never had a problem. Recently bought a S25 Ultra and got a 200 dollar gift card. The store in merriville lost my giftcard while i was trying to make a purchase. Then i was told by the GM Andy he would reminburse me for the lost gift card. Then when i came back for reimbursement he acted like we never had that conversation. This is the worst experience ive ever had anywhere. Ive been promised reimbursement for my lost gift card for the GM Andy in store and by best buy support on the phone. Never got it. I was promised callbacks to resolve my issue. Never got them. An associate even hung up on me after being on the phone while i was trying to find a recepit number which took me less than 2 min to find. Instead of waiting he just hung up. More than 12 hours i spent on the phone trying to fic this issue. I give up because obviously they dont care. I told them to cancel my account and i wont be shopping at best buy ever again. I boought a 1300 dollar phone which came with a free 200 dollar gift card. The store lost it and took over a motnh and issue still hasnt been resolved. You guys jave just lost thiusands of dollars is business because you couldnt fix your stores mistake of losing my gift card. LITERALLY WORST EXPERIENCE EVER. NEVER GOING BACK. IF I COULD GIVE NEGATIVE STARS I WOULD BC THATD WHAT THIS TYPE OF CUSTOMER SERVICE DESERVES.

This store, the whole company is a joke. Tell me why when you call the store you get some overseas call center? I have purchased 2 computers in the past year, both have had serious issues. Today my grandma needed to take hers in to be looked at. She went in and asked the big gentleman standing there if he could help her get it out the car. He said no, they can't go outside. Then they watched her carry it in. The geek squad protection is a joke, they have 1 employee and the woman was rude and honestly did not know anything. It's ok to hire people and let them work. We need to stop supporting companies that downsize to the point there is 10 workers in the whole store and also uses overseas call centers. From now on I will get my computer needs elsewhere.

Excellent customer service! Items you are looking for are readily accessible and easy to find.