excellent service will go again ;I don't like the 14 day return policy though
This is the second time we’ve had to use our warranty service with Best Buy/Geek Squad. We had an appointment set for 7.27 warranty work on a washer (2nd one purchased thru them and this is the replacement that was furnished thru the previous warranty 18 months ago). First you call to schedule and try to get thru to AI, then you deal with a call center in another country and you can’t understand anything they say, then you get a window of 7a-7p. The website showed 1:30-5:30 today. It’s now 6:50p, no call that they are running late, or need to reschedule. Get to do it all over again tomorrow.
Response from Best Buy
July 28, 2025
Hello,
We appreciate the feedback on Google. Having issues with appliances and trouble with the Geek Squad Protection plan is upsetting. Feel free to connect with us through social media links. When you are reaching out mention "Google Review #21320", provide details about your review, along with your full name, email, and phone number.
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Here to assist,
^ Jay
After two hours of waiting in T-Mobile and being told to just go to Best Buy, I was blessed to be helped with Luis. He was very helpful and explained different ways how I can resolve my situation and ended up fixing my cell phone within minutes. He was very kind and helpful. I would definitely recommend for everyone to come see him with your technology problems. :)
Best buy use to be bangin' with Circuit City breathing down their necks and now I just went here to toss out some used batteries. Get it together Buy Best.