Best Buy Merrillville

Absolute worthless customer service. I came in here to buy an iPhone 17. The only way to buy it is to do it through the carrier which means that you’re going to pay double because they want you to do a plan. They will not sell it to you straight out. I got stuck buying an iPhone 15 instead. The iPhone 15 would not install the software update and would not transfer my other phone to it. They absolutely refused to be helpful and kept blaming the Wi-Fi. Any other store that I have gone Tuesday they will help you set up your phone if the phone is not working properly or they will bring you another phone. These people made Solutions absolutely impossible. They offered no help at all. Do not work with the guy in this picture. He was horrible.

Great experience with Kenfry; I hope I spelled his name right. He was very knowledgeable & he answered all questions we had! Thank you!

Very helpful got me in and out

I purchased all new appliances for my kitchen from Best Buy. I also purchased an extended warranty for my refrigerator. My refrigerator went out over a month and a half ago. I’ve had four service technician show up one who never showed up and never called and my refrigerator still broken. They told me to call Samsung who wants to charge me to come to my home even though I’ve already paid for a warranty. I have called plenty of times and they said they ordered the parts but they’re still I had to cancel all my holiday plans because I do not have a refrigerator in a month and a half later I still do not. I went to the store and they said because I purchased it a couple years ago that they can’t help me every time I call the 800 number I get the runaround. I do not recommend buying anything from Best Buy. Their warranty is fraudulent and their customer service is absolutely horrible. I just filed a complaint with a Better Business Bureau as I do not think it’s fair that I have a non-working refrigerator that I paid for a warranty. I have four children in my home and have not had a refrigerator. This is completely wrong. Per the response to this posted via fb and have not heard anything back. I wish I could say I am shocked