Frequently Asked Questions About Best Buy Merrillville
How do I check product availability at the Merrillville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Merrillville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Merrillville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Merrillville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3494 reviews)
Judy D
January 18, 2026
1 out of 5
We bought a drier.About a year and a half ago. Our dryer went out two days ago. We call them yesterday.They were supposed to come out yesterday between seven a m and seven p m. They never showed. They said there was some technical issue. that they gave us the wrong time.Now I have to wait until the 27th of January.For my dryer to be fixed. I would not recommend best buy to anyone. Buyers beware. Believe me, I will be on Twitter.I will be calling their corporate office. To make sure that this doesn't happen to another person.
Jamie W
January 16, 2026
5 out of 5
I recently purchased 7 TCL's 65" tv's from this Best Buy. I had the best experience I have ever had at Best Buy!!! I was helped by Desmon Tolliver and he was very professional and his customer support was off the charts!!! Desmon pulled 7 of theses tv's and loaded them on carts faster than Jimmy John's :) I will drive to this location here on out!
Ashley K
January 15, 2026
5 out of 5
Great place for events. Staff is friendly and it’s always clean.
Denisa
January 15, 2026
1 out of 5
On January 2nd I fell at Best Buy and hurt myself. They filled out an incident report and said somebody would get a hold of me from their insurance company. I tripped over something that should not have been there. Two weeks later and I've still heard from no one. I've called and left messages. Nobody will answer or call me back.