Frequently Asked Questions About Best Buy Merrillville
How do I check product availability at the Merrillville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Merrillville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Merrillville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Merrillville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3516 reviews)
Eyricka P
April 10, 2026
5 out of 5
I had a service done. I got a Kenwood radio and a backup camera installed. Quick and efficient service. The gentlemen who installed my radio were very helpful and knowledgeable. I love my new radio
Balbino A
April 10, 2026
3 out of 5
Not wide selection of computers
Bossman B
April 09, 2026
2 out of 5
I decided to stop at this store to pick up some things vs my local best buy store,as I shopped I was fronted with staff if I needed help in anything I picked the items I needed headed to the register 2 people at both registers but yet only 1 register was doing their job until a female walked to the other registered and got helped while myself being a male had to wait. I was totally pissed and ask the guy at the registered who rang me up with his friend would do that. He claimed he never saw anything but yet made contact with the other register so I stressed to him don't you realize with out customers you don't have a paycheck. I don't blame them I blame who ever is manager at that store for being lazy cause if he or she did their job stuff like that doesn't happen or am I mistaken
Dave from Iowa
James C
March 31, 2026
1 out of 5
Extremely unhappy that I bought something from your website that you made appear that it would be coming from your store and instead now I have to deal with this third, company and i've never gotten my order. Why are you selling something from feanatic and not letting the customer know it's not directly coming from you.
Response from Best Buy
March 31, 2026
Hello,
Thanks for sharing your feedback with us. We understand discovering that the product that you purchased was from a third-party seller, may not be expected. We'd be happy to look into this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/f0DDrI), Twitter/X (https://bby.me/JAxLXd), or Instagram (https://bby.me/EBQls1), and refer to your "Google review #136877" in your message.