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Frequently Asked Questions About Best Buy Merrillville

How do I check product availability at the Merrillville Best Buy?
How do I check my order status?
My local Merrillville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Merrillville stores’ holiday hours?

Recent Reviews

4.2
(3388 reviews)
Miss G
April 22, 2025
1 out of 5
This store, the whole company is a joke. Tell me why when you call the store you get some overseas call center? I have purchased 2 computers in the past year, both have had serious issues. Today my grandma needed to take hers in to be looked at. She went in and asked the big gentleman standing there if he could help her get it out the car. He said no, they can't go outside. Then they watched her carry it in. The geek squad protection is a joke, they have 1 employee and the woman was rude and honestly did not know anything. It's ok to hire people and let them work. We need to stop supporting companies that downsize to the point there is 10 workers in the whole store and also uses overseas call centers. From now on I will get my computer needs elsewhere.
Response from Best Buy
April 22, 2025
Hello there, Having multiple poor customer service and product experience is upsetting. Feel free to reach out on social medias private links to discuss the experience. When you are reaching out mention "Google Review 65068725", provide details about your review, along with your full name, email, and phone number. Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Here to assist, ^Jay
Jesus R
April 09, 2025
5 out of 5
Excellent customer service! Items you are looking for are readily accessible and easy to find.
SILLY g
April 07, 2025
5 out of 5
Great!
Wayne W
April 04, 2025
4 out of 5
Good store, fair prices

About Best Buy Merrillville

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