Best Buy Merrillville

I came to Best Buy to purchase some electronics and found that unless you want some latest gizmo, they have virtually nothing in stock. I wanted to purchase a turntable, but the selection was very limited. Further, when I went to purchase a turntable that they actually had in stock, not the one I wanted, but I settled, my Best Buy card was declined even though I had a zero balance. I called customer service and was informed that the transaction was declined because of an invalid cvv code. How does that happen when I was there at the store, in person, with card in hand? I also got into an argument with a store rep about purchasing a bluetooth transmitter. I was told that I cannot use a bluetooth transmitter as an output from my stereo to transmit to bluetooth speakers. If I can't do this, then what is a bluetooth transmitter for? All around bad experience. I even drove past the closer store because I thought the Merrillville store would have more in stock as the Valparaiso store is normally very bare as far as stock.

Very polite service.

Absolute worthless customer service. I came in here to buy an iPhone 17. The only way to buy it is to do it through the carrier which means that you’re going to pay double because they want you to do a plan. They will not sell it to you straight out. I got stuck buying an iPhone 15 instead. The iPhone 15 would not install the software update and would not transfer my other phone to it. They absolutely refused to be helpful and kept blaming the Wi-Fi. Any other store that I have gone Tuesday they will help you set up your phone if the phone is not working properly or they will bring you another phone. These people made Solutions absolutely impossible. They offered no help at all. Do not work with the guy in this picture. He was horrible.

Great experience with Kenfry; I hope I spelled his name right. He was very knowledgeable & he answered all questions we had! Thank you!