Frequently Asked Questions About Best Buy Merrillville
How do I check product availability at the Merrillville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Merrillville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Merrillville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Merrillville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3577 reviews)
custom b
October 23, 2026
5 out of 5
Michael a Verizon specialist at Merrillville best buy helped me pick out a phone sign me up with service and even though his shift was over he finished up helping me out . that's good customer service
William R
October 17, 2026
1 out of 5
They lied to me about the coverage of the best buy total plan and refused to reimburse me. Avoid this location.
Response from Best Buy
October 17, 2026
Hello, William,
Thank you for sharing your feedback with us. We understand how important it is to receive the support you need with your My Best Buy Total plan, and we recognize your experience fell short. Please send us a direct message through one of our social media channels, so we can look into this further and assist. Be sure to mention Google Review #239820.
Instagram (https://bby.me/RqOtBo), X/Twitter (https://bby.me/7I4iRH) or Facebook (https://bby.me/8U2iwg)
Witchy D
October 15, 2026
5 out of 5
Great staff! Fast & kind
Gaddiel L
October 14, 2026
4 out of 5
It was great. Don’t really go into Best Buy but needed to find something I couldn’t get anywhere else, (besides online) but Best Buy had it immediately!