Best Buy Merrillville

ABSOLUTELY TERRIBLE EXPERIENCE Our dryer is only one year old. It broke last month, and despite paying for Best Buy’s annual membership, we still waited three weeks for a technician. We also paid the $100 service deductible. When the technician arrived, I briefly ran upstairs to grab something. By the time I came back, he had already finished. My husband was on speakerphone and simply asked what had failed and how it had been repaired. Instead of explaining the issue, the technician acted as though it was impossible for my husband to understand or perform the repair himself. He refused to clearly explain what had been done and insisted only a technician like himself could fix it. I know without a doubt my husband is fully capable. But the techs are obviously taught to gate keep so that they can take our money. The earliest date they can send another “technician” is July 21—another three-week wait. That means we’ll have spent six weeks this summer without a working dryer. We’re a family of seven. Laundry isn’t optional in our house. Between kids swimming, playing outside in the heat, and everyday life, I’m now spending $13–$14.50 PER LOAD EVERY DAY at the laundromat just to keep up. When I asked to escalate the issue, I was told they couldn’t provide a corporate phone number or email. That was unbelievable. We’ve been loyal Best Buy customers for years and bought all the appliances for our newly built home through them. Looking back, it’s one of our biggest regrets. At this point, after the same issue returned within four days, I don’t understand why replacing the dryer hasn’t even been considered. A protection plan is supposed to give customers peace of mind—not leave them waiting weeks while paying out of pocket for a problem that was supposedly repaired. Best Buy has completely lost our trust. We’ll be taking our business elsewhere, and I can’t recommend buying appliances or paying for their membership based on our experience.

The Geek Squad and the warranty is horrible our dryer been down for 3 months now! And nobody can do anything about it the only thing they say is we’re going to scaled, scaled the situation but can’t give you a cooperate number please don’t buy your appliances here. Only one year old dryer and this is the second time and now a AI message instead of a phone number to a real person because this is a real life situation

I wouldn’t buy anything from here they allow 3rd party sellers to sell items as Best Buy so you would think your getting the full support Best Buy just like anything you would buy in a store I had a problem with a tablet I didn’t even have for 30 days and they treated it like it was the black plague in they store no help or support and their phone customer service is no better they both have beyond horrible customer service to make matters worse it was purchased with a Best Buy credit card ya’ll have lost customers as me or my family will never buy another thing from here again you need to back your 3rd party sellers as if it we’re you or you need to remove them from your site period because this is false advertising your advertising these sellers as if you having people under the influence it’s as good as coming from you and backed by you when it isn’t I can’t wait until someone files a class lawsuit against ya’ll I’ve seen firsthand why Best Buy’s are slowly disappearing other companies back their products and 3rd party sellers way better

Service is always good when I place orders.