Frequently Asked Questions About Best Buy Merrillville
How do I check product availability at the Merrillville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Merrillville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Merrillville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Merrillville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3292 reviews)
Chad S
September 12, 2024
2 out of 5
Lots of staff, but long line at the one open register. At least they had the charger in stock.
Pjwbs
September 11, 2024
1 out of 5
Terrible experience.
Rebecca W
August 26, 2024
1 out of 5
Very rude employees
Response from Best Buy
August 27, 2024
Hi, Rebecca,
Thank you for sharing your review. We want you to feel welcome and respected when shopping with us and understand this most recent visit may have missed the mark. We would like to follow up on this matter further.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64122458" in your message. Thanks!
Regards,
^April
Jan M
August 22, 2024
5 out of 5
We went to the store in Merrillville Indiana looking for a new phone for my husband who is restarting a career in real estate. He needed a phone that will have excellent camera and video. Staff member A.J. was so professional, knowledgeable and steered us to the best phone. And we saved some money by going with a pre-owned phone. This location has a real gem of an employee in A.J. My husband said give that gal a raise!