Best Buy Merrillville

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.

Tony and Lynevaeh were very helpful and friendly and kind and made me feel welcome, would come again. :)

Trinton was very helpful and informative with the process of looking at the new iPhone.

Pre-Ordered Pokemon Legend Z-A here for the pre-order bonus gift. When I picked the game up today, I was told that because the previous employee, that was admitted to be new, that set my order up never put a pre-order bonus on my checkout. Because of that, the inventory count was wrong and I was out of luck. Nothing they could do to order it, no one’s fault, just the systems fault. Thanks system 👍 Not only that, they somehow put the preorder on my mom’s account, not mine. That’s about the level of competency these people have. Technically she should’ve had to been there to pick it up, but they let us slide because they messed that up. If you enjoy testing your patience and explaining your situation multiple times, this is the place for you!