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Frequently Asked Questions About Best Buy Merrillville

How do I check product availability at the Merrillville Best Buy?
How do I check my order status?
My local Merrillville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Merrillville stores’ holiday hours?

Recent Reviews

4.2
(3578 reviews)
Tuấn N
October 28, 2026
1 out of 5
Extremely irresponsible. I paid them to come and install cameras, but they never showed up. It’s truly awful—they set an appointment and then refused to even acknowledge their mistake.
Response from Best Buy
October 28, 2026
Hello! We want every delivery and installation to go as smoothly as possible. Having to reschedule after you've already set aside time for the installation is understandably frustrating and can make for a disappointing experience. We can certainly understand your disappointment, especially when you've planned your schedule around the appointment, and it doesn't go as expected. If you would like to discuss your experience further or get assistance please reach out to us at any of our social media accounts. Facebook (https://bby.me/EzcZFP) Twitter/X (https://bby.me/EbDMOF) Instagram (https://bby.me/MlwZbB) Be sure to mention your Google Review number, #244683, in your message. Thank you.
custom b
October 23, 2026
5 out of 5
Michael a Verizon specialist at Merrillville best buy helped me pick out a phone sign me up with service and even though his shift was over he finished up helping me out . that's good customer service
William R
October 17, 2026
1 out of 5
They lied to me about the coverage of the best buy total plan and refused to reimburse me. Avoid this location.
Response from Best Buy
October 17, 2026
Hello, William, Thank you for sharing your feedback with us. We understand how important it is to receive the support you need with your My Best Buy Total plan, and we recognize your experience fell short. Please send us a direct message through one of our social media channels, so we can look into this further and assist. Be sure to mention Google Review #239820. Instagram (https://bby.me/RqOtBo), X/Twitter (https://bby.me/7I4iRH) or Facebook (https://bby.me/8U2iwg)
Witchy D
October 15, 2026
5 out of 5
Great staff! Fast & kind

About Best Buy Merrillville

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