Beverly N
October 11, 2026
My phone had so many viruses I took it to best buy and they fix it right away oh my goodness I am so happy I didn't have to buy a new phone and this one is fixed
Couldn't get my PC to start. To my surprise, Geek Squad actually fixed the problem for under $200. Nice!
Cust service isn't something you see every day. Think they did well.
In late January 2026, I purchased a Frigidaire PRFG2383AF refrigerator from Best Buy. It was installed in February 2026 as part of a major kitchen remodel. In August 2026, the refrigerator cooling section failed. I had purchased a TOTALTECH Protection plan from BB. However, I was informed that the 1-year manufacturer warranty would cover the repair and BB had no responsibility at that point. Following the repair in August, the refrigerator failed again on 09/08/26. I have been without a refrigerator for 4 weeks now. I was told on 10/07/26 that a replacement refrigerator covered by the warranty will be delivered on 11/02/26. This is the second attempt at delivery, which was cancelled by the shipper due to "unforeseen issues". If I receive a new refrigerator on 11/02/26, that will be a total of 11 weeks without a refrigerator cooling section this year. The Best Buy TOTALTECH protection plan and customer service were of no assistance. Best Buy and Frigidaire received their money. I received a $3200 MSRP box of stainless steel that failed to work after 7 months and no sense of urgency to repair or replace the product.
Response from Best Buy
October 07, 2026
Hello, thank you for leaving a review. A reliably functioning refrigerator is key to every kitchen. We'd like to get this documented on our corporate servers for you. Can you please reach out to us on Facebook (https://bby.me/qtsFGq), Twitter/X (https://bby.me/HNLyjt), or Instagram (https://bby.me/aXl3Qg) with more information about your experience? Please begin your message with "This is regarding my Google Review #231789".