Aidan Butkera helped me with my CyberPowerPC purchase and provided excellent service. Five stars—thank you, Aidan!
I'm writing this as I'm waiting in line at Geek Squad to pick up a computer for what has been 13 minutes now. The only interaction I've had was when I asked a nearby worker if I was in the right place to pick up my finished product, and she told me to wait over there anyld someone will get to me eventually. For the amount of money this place charges, you'd think they could afford to staff more than 1 person in their Geek Squad area to assist with aspects of their work that doesn't involve deep technical knowledge. It's been several years since I've gone into a Best Buy, and if I ever get out of here, it'll probably be just as long before I return.
Response from Best Buy
August 11, 2026
Hey there.
We always want our customers to be satisfied with our Geek Squad services. If you still need assistance, our social media team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your review #201847 in your message. Thank you for your time.
A carrot could have been more helpful than the staff. It seems like they are just following a script and without listening to you or what you ask. I went there looking to repair my laptop and they were trying to sell me a new laptop.