Best Buy South Bend

Unprofessional behavior from senior staff ruined the experience. I visited this location recently to purchase a laptop. I was being helped by a newer employee who made an honest mistake by handing me the laptop directly rather than taking it to the counter. That wasn't a big deal to me—he was clearly learning. However, another employee named Matt stepped in and the way he handled it was completely unacceptable. Instead of pulling the new employee aside and coaching him privately, Matt scolded him right in front of me with a terrible attitude. To make matters worse, Matt then turned that same disrespectful attitude toward me. It was incredibly uncomfortable and unprofessional. Everyone makes mistakes when they are new, but there is no excuse for a senior employee to humiliate a coworker and disrespect a customer. I hope management speaks to Matt about his leadership and customer service skills.

Was in the Mishawaka location this evening. Cody who was at the geek desk took care of me - exceptional service. Very personable and extremely helpful. Totally enjoyed our conversation back and forth. He is above and beyond what is expected of an employee - I would give him 10 + stars. Just an exceptional employee - give him a raise!

Our salesman was Will.I.Am and he and his coworkers were amazing stepping in to help us and finding just what we needed. He has such a great personality and so helpful!

Buen servicio