Dont purchase anything online unless you have twice the amount in your account!! Bought a PC on the website, received the pc, they received there payment but also have had the same amount on a hold. So, almost 1200 for the pc another 1200 on hold, and all my bills this past week not gotten payed. Will they can about late fees or the grief my wife and ive been thru dealing with there stupidity, nope sure dont. In fact, by the sound of the guy on the other line, he wasnt willing to be any help and probably not even in this country. This WILL BE THE LAST PURCHASE I ever make to this company. Customer service sucks, the people you talk to are barely understandable due to every person you seems to talk to are from other counties. Looks like Staples and offi e depot are my new go to stores, deffinetly not best buy ever again.
Response from Best Buy
October 04, 2025
Hey there.
Thank you for your review, Johnny. We can understand how you are feeling regarding this recent experience. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/lfxqgr)
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When reaching out, please mention it is regarding your Google Review 51622.
Kindest Regards.
Timothy M
September 30, 2025
On the best places to go for electronics because they are professional and know what they're talking about and I got pretty good deals there coming up on these holidays I would definitely give him a look for for console gamers and computer gamers alike definitely got to check this place out.
Katie L
September 25, 2025
The people at this store suck.
Zero customer service.
Zero help.
Cancelling my Geeksquad membership.
Will never shop at Best Buy again.
Response from Best Buy
September 26, 2025
Hello, Katie,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message or DM on Facebook (https://bby.me/5b8fzx), Twitter/X (https://bby.me/33j9al), or Instagram (https://bby.me/l5ptd8). When you message us, please include a copy of your Google review number #47739. We look forward to working with you.