Best Buy is a complete joke. I bought a computer from them that lasted less than a year before the hard drive went bad. Sent it in to be repaired. Got a text saying it was ready to be picked up. Came to the store and I can’t pick it up because I don’t have an appointment. Why should I need an appointment to walk in and pick up my computer? I understand needing an appointment to diagnose it but I don’t understand needing an appointment to pick it up. So I will make the appointment to pick it up then I will go and get it and never do business with Best Buy ever again.
Response from Best Buy
August 26, 2026
We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (https://bby.me/4ZndHr), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regard to your Google Review number 211852. Our support teams would love the opportunity to learn more and assist!
Thank you.
I had to have someone taken off of my computer geek squad was very helpful took only 10 min
Went in on a Monday to return my Asus ROG Ally X. The handheld was awesome just not for me. The Manager Logan went above & beyond to help me process the return for store credit & then exchange that credit for a 65” TV. I couldn’t be more happier with the purchase & it’s because he took the time to help me pick out a good one. 5/5, highly recommend Logan, give this man a raise or promotion, we need more people like him!
I was having a hard time understanding some of the features of air pods and beats buds; while trying to compare them. Angie was so knowledgeable and help me find exactly what I needed.