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Frequently Asked Questions About Best Buy Muncie
How do I check product availability at the Muncie Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Muncie Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Muncie stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Muncie Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2127 reviews)
Misti B
August 25, 2025
1 out of 5
I went to my account on the the BestBuy website then to my purchases and tried to leave a review on their website but the WRITE A REVIEW button is no where to be found which is very sketchy!! They don't want any bad reviews I guess. I purchased an Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - White from Best Buy 3 years and 2 months ago. It stopped cooling to the required temperature over a week ago. The fridge is at 50 degrees and the freezer was at 23 degrees this morning. I tried finding a repairman to work on it, but they all say they will not touch it and the parts are next to impossible to find. I called Best Buy and they would not help get service for their own product. I know the fridge has made the weirdest noises since I brought it home. I had seen that was a common problem, so I lived with it. It is unbelievable though that it only lasted 3 years. That is horrible!. DO NOT BUY Insignia brand refrigerators as you will not be able to find anyone to work on them and you will be shelling out more money in a few years for a new one.
Response from Best Buy
August 25, 2025
Hi, Misti,
Thanks for taking the time to write a review about your experience. I can see how having a fridge not holding the proper temperature would be a cause for concern, and we would like to follow up with you.
Please reach out to us through private message on Facebook (https://bby.me/8uw2s0), Twitter/X (https://bby.me/hjlgh4), or Instagram (https://bby.me/krjlgi). Please mention "Google review 34599" when you reach out. Thank you!
Sincerely,
^April
samaky
August 16, 2025
5 out of 5
Changed my phone battery after I had an appointment. Within an hour everything was done. Great job and a lot better than Apple Store in the Crossing they will let you wait for 3-4 hours.
Thomas W
August 11, 2025
5 out of 5
Staff knowledgeable & professional!
Denise C
July 26, 2025
1 out of 5
I'm not sure what idiot thought it would be a good idea to make the local number ring the international call center!😡😡😡😡😡
The tech could not speak or understand English. Stated there is no way to call local store. That I would have to go in there.
No business from me!
Response from Best Buy
July 26, 2025
Hi, Denise,
Thank you for your review. It can be understandably concerning when you're unable to speak with an in-store representative. Our in-store teams are focused on assisting customers within the store, but our phone support team has the resources to help with most inquiries. Stores have limited phone support capabilities.
To formally document your concerns, or address any additional feedback you may have, feel free to reach out to us on any of our social media links below. Be sure to mention your Google review 20727.
Facebook (https://bby.me/a1v956)
Twitter/X (https://bby.me/syg0mo)
Instagram (https://bby.me/xqidb7)
Best regards,
^Pre