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Services Offered
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Frequently Asked Questions About Best Buy Richmond
How do I check product availability at the Richmond Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Richmond Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Richmond stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Richmond Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1564 reviews)
RMD
July 05, 2025
5 out of 5
I got a Samsung 65" TV and a Samsung sound bar. Both work perfectly.
George
July 04, 2025
5 out of 5
I had an incredible experience at the Richmond Best Buy—truly the best I’ve had since I started making major purchases back in 2013.
Kevin was extremely helpful, informative, and transparent while assisting me with the purchase of a new washer and dryer. I was running into issues with the Best Buy credit card application, and he went above and beyond to guide me through the process and make sure I understood all my options. His professionalism made a potentially frustrating situation feel easy.
When I returned to the store to make a payment that was giving me issues through the app, Hannah stepped in and made everything seamless. She was super personable, efficient, and genuinely cared about making sure I was taken care of.
Victor did an outstanding job helping me choose the perfect TV that fit both my needs and budget. His knowledge and recommendations made the decision easy and stress-free. Once the selection was made, Ron went above and beyond to ensure the TV could be delivered before the holiday weekend so I could enjoy it right away—his effort made all the difference.
I’m incredibly grateful for the level of service I received and will definitely be coming back for more home appliances. Thank you, Richmond Best Buy team, for such a top-notch experience!
Teresa M
July 02, 2025
1 out of 5
I would actually give a no star if given the option. Why have a phone number for the Richmond Indiana Store because it directs the call to someone else. I told the person I did get directed to I would like to speak to the Manager of that store and I was told that you can't talk to anybody in that store. Talk about HORRIBLE CUSTOMER SERVICE....AT ITS FINEST. This just adds to an already existing situation.
Mitchell J
June 20, 2025
5 out of 5
The DIMM slots on my motherboard shorted out and I needed a new board ASAP. They had it immediately. Everyone was super friendly and helpful. Will definitely be back there for any PC needs!