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Best Buy Richmond
3720 National Road E
Richmond, IN 47374
Services Offered
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Samsung Experience Shop
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Richmond
How do I check product availability at the Richmond Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Richmond Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Richmond stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Richmond Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1503 reviews)
Jessica G
August 19, 2024
3 out of 5
The shelves are not well stocked. Very little Xbox items. Ink for printers is bare. The one lady Tee made the best impression on me though. Super kind and wonderful personality.
Response from Best Buy
August 20, 2024
Hey there, Jessica.
Thanks for reaching out and providing your review. We are disappointed to hear about your recent experience in our store regarding our stock levels. Can you please reach out to us on social media so we can assist and document your feedback?
You can reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) and let us know that you are reaching out about your Google Review 64093685.
Thanks,
^Connor
Bill N
August 08, 2024
5 out of 5
We received all the help we needed. Courteous, friendly and knowledgeable staff.
Todd A
August 04, 2024
5 out of 5
Larry always gets you set up for what you need.
Tina M
July 30, 2024
1 out of 5
IT IS ABSOLUTE B.S. THAT EVERY TIME YOU TRY TO CALL RICHMONDS STORE YOUR CALL GETS ROUTED OVERSEAS & THEY WANT YOUR PERSONAL INFO!!
Get it together, BEST BUY!!!
Response from Best Buy
July 30, 2024
Hey there, Tina,
Thanks for reaching out. I regret to hear that you had a disappointing experience with us. Were you able to get any help with this issue? If not, we would love to assist further. Can you please send us a private message with your full name, telephone number, and email address. I have provided links below to our social media pages. When reaching out, please be sure to mention your Google review. We look forward to speaking with you soon.
Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
All the best,
^Jacob