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Services Offered
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Frequently Asked Questions About Best Buy Richmond
How do I check product availability at the Richmond Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Richmond Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Richmond stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Richmond Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1543 reviews)
D J
March 25, 2025
4 out of 5
Great, friendly people
Kenneth H
March 19, 2025
4 out of 5
Swift and friendly service ... knowledgeable individual
Travis B
March 18, 2025
1 out of 5
7 emplyees standing in the middle of store just laughing having a good old time the entire time we were shopping. No one asked if my family and I need help when walked in or when we were looking at washer and dryers or video game consoles. Tried to buy something but only one guy working register and he was dealing with a return and was having a hard time, no one could come help him or us. Sad part is it was only my family and person doing a return in store of 10+ employees standing around.
Response from Best Buy
March 18, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to ask questions about my electronics before I make my actual purchase. Can you please reach out to us via private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64942936".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
William C
March 12, 2025
4 out of 5
Great fast service.