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Best Buy Richmond
Services Offered
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Samsung Experience Shop
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Richmond
How do I check product availability at the Richmond Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Richmond Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Richmond stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Richmond Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1531 reviews)
Jacob B
December 15, 2024
3 out of 5
A decent place with a good selection of electronics. A bit overpriced, but if you can find a sale it's worth it
Response from Best Buy
December 15, 2024
Hi Jacob,
Thanks for sharing this review with us here. I'm glad to hear that you've been pleased with the selection that we offer in our store, and have been able to find some good deals with our sales. If you do have any additional feedback you'd like to share with us, or need any assistance, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64563744.
Thanks,
^Caleb
Sean S
December 02, 2024
5 out of 5
The staff here is knowledgeable and super helpful. I struggle with some of this new tech. Man it's nice having honest and helpful advice.
Suzanne C
November 19, 2024
1 out of 5
Impossible to reach a live person
Response from Best Buy
November 19, 2024
Hi, Suzanne,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting immediate support in the moment when reaching out, whether it is over the phone or in store. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Twitter/X: https://twitter.com/bestbuy
Kindly mention the phrase “Google Review 64445524” when reaching out via social media and provide the full details of your situation, your full name, phone number, and email.
Regards,
^Ryan
Andrea N
November 08, 2024
5 out of 5
Friendly and helpful