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Best Buy Richmond
Services Offered
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Samsung Experience Shop
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Richmond
How do I check product availability at the Richmond Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Richmond Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Richmond stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Richmond Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1537 reviews)
Koos Z
February 21, 2025
5 out of 5
The name best buy says it all, really great special buys on all manner of electronics daily and a vast variety to choose from.
Aaron H
February 19, 2025
1 out of 5
Went in to buy a cat 5 cable and was followed around by a young lady red hair all black and a male same outfit. Be more discrete next time . I'm bought a $169 apple air pod 3 days prior and was going to purchase more. Not coming back again.
Response from Best Buy
February 19, 2025
Hi, Aaron,
Thank you for your feedback. I understand how concerning it can be to feel like you're being followed while shopping. We want everyone to feel comfortable and welcome in our Best Buy stores; This is certainly not the experience we would want for any of our customers.
So that we can formally document your feedback and address any concerns you may have, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64830456.
Kind regards,
^Pre
Mark G
February 18, 2025
1 out of 5
Zero stars dont order off website says 2 days takes 2 weeks promise
Response from Best Buy
February 18, 2025
Hello, Mark,
Thank you for the review. We know it's frustrating to wait longer than expected on an order. If you need assistance, please send a private message with your name, phone number, and email. Please mention Google Review 64827868 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Sincerely,
^Meghan
Elizabeth L
February 13, 2025
4 out of 5
We went to look at speakers. The guy who my husband talked to was very helpful and friendly.