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Services Offered
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Frequently Asked Questions About Best Buy Richmond
How do I check product availability at the Richmond Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Richmond Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Richmond stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Richmond Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1623 reviews)
Bryce H
November 06, 2026
1 out of 5
Waited and waited for an employee to come over to the appliances even AFTER walking to the desk asking for help. No one ever showed up. Two associates were helping costumers, one associate was outside talking to his friend, and another was carrying a crock pot of food in. Was ready to buy a thousand dollar appliance with cash. Guess they didnt want the sale. Waited almost an hour for some help. Wasn’t greeted when walking in either.
Response from Best Buy
November 06, 2026
Hello, thank you for leaving us a review. Being able to ask questions about your appliances before you make your final purchase is important. Can you please reach out to us on Facebook (https://bby.me/aoCd16), Twitter/X (https://bby.me/2sVrVU), or Instagram (https://bby.me/5hHNq2) with more information about your experience? Please begin your message with "This is regarding my Google Review#249788".
Michael S
November 05, 2026
5 out of 5
Bobbie and Xavier succeeded in upselling me a couple hundred dollars worth of Magic The Gathering stuff. They are awesome as Customer Service representatives and are truly an asset to your company. They deserve a raise!
Gonzalo M
October 31, 2026
1 out of 5
Employees don’t have idea of what customers service means ,this guy name is Randy is a rude guy treats people with no respect try to act like clown
Response from Best Buy
October 31, 2026
Hello Gonzalo,
We can see why you’d be upset if you felt you were treated rudely and we would never want you to feel that way, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #246511 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/t6d3Nn)
• Twitter/X (https://bby.me/THMjjJ)
• Instagram (https://bby.me/b57Jvd)
weslee k
October 31, 2026
5 out of 5
I know I'm not here to review about the electronics but i would like to tell you about their pokemon cards here. But first employees were super nice and helpful, but the prices were amazing! for a pack of 30 celebrations cards market price has it at about $10 a pack but they had it at $10 for a 2 pack! I love this place because of the prices and because the employees are always helpful. They may be helping someone else at the moment but then they would still make sure everything was alright and ask if they needed help and if you did they were right there after they helped out the other customer.