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Services Offered
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Frequently Asked Questions About Best Buy Richmond
How do I check product availability at the Richmond Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Richmond Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Richmond stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Richmond Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1550 reviews)
Margie L
April 14, 2025
5 out of 5
Helpful, knowledgeable, and they stand behind what they sell.
Richard D
April 06, 2025
1 out of 5
0 STARS!!!!
0 STARS!!!!!
I’m a total member with Best Buy and have spent thousands with Best Buy! Recently I had a PC problem and took my computer to geek squad…. I was assisted by JESSE HARRIS AND JOSH SHAW!!! They told me my PC was “fixed”. I was even talked to about a getting a better part for it (which I purchased). I returned home and plugged it in after spending $150 dollars and it’s still not working…. ABSOLUTELY DO NOT RECOMMEND!!! THEY DID ABSOLUTELY NO WORK TO MY PC!!!!
Response from Best Buy
April 07, 2025
Hello, Richard,
Thank you for providing your feedback on Google. We understand your frustration for not having a properly. We would like to hear about your Geek Squad interaction, here at the corporate office. Feel free to reach out through social media privately the links. When you are reaching out mention "Google Review 65016646", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Chris H
April 01, 2025
1 out of 5
I pay for the geek protection plan, so I can get a replacement And they're not willing to replace it. They say they have to send it off to be repaired and now my autistic son that's nonverbal, has no communication device? This is the worst Best Buy I've ever been to. Their customer service is Terrible, I spend thousands of dollars at Best Buy. And I will never go to the best buy in richmond again
Response from Best Buy
April 01, 2025
Hello Chris Hymer,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64995095. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64995095
Thanks,
^Ezra
Steve H
March 26, 2025
3 out of 5
Today, the salespeople were not knowledgeable on what I was looking for. I came in my work clothes to buy a $500 watch and active like, I couldn't afford it. They didn't have problem taking my twelve hundred dollars a couple months ago on a t v.
Response from Best Buy
March 26, 2025
Hello,
Thanks for taking the time to share your feedback with us. I understand not being able to get the level of service you needed to make your watch purchase, especially after your recent TV purchase, wouldn't be a welcome experience. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also mention your "Google review 64972378" in your message to us.
Sincerely,
^Melissa