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Services Offered
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Frequently Asked Questions About Best Buy Richmond
How do I check product availability at the Richmond Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Richmond Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Richmond stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Richmond Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1584 reviews)
Dominick A
December 04, 2025
1 out of 5
No customer service. Asked for help finding something and someone called. We waited 10 minutes. Left the store
Response from Best Buy
December 04, 2025
Hello there, Dominick!
Thank you for taking the time to reach out on Google with a review. We can completely understand the need for support in store when looking for a specific product. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #81615 in your message. You can find us here:
Facebook (https://bby.me/lbwzs6)
Twitter/X (https://bby.me/ou7r9g)
Instagram (https://bby.me/a6o81c)
We hope to hear from you!
Mandi “
December 02, 2025
5 out of 5
Knowledgeable, friendly staff who is very attentive any time I ask for assistance.
R W
December 01, 2025
1 out of 5
Poor service. I stood by a group of store reps expecting to be waited on. They were talking about NFL football and didn't have time. I confronted them about it. Asked to see the manager. The young manger said can I help you in a very smart disrespectful way. When I said I had the whole thing on video he changed his attitude completely. Reps were not very knowledgeable at all. Im
Response from Best Buy
December 01, 2025
Hello,
Thank you for sharing your concerns on the lack of support at the Richmond, IN Best Buy location. We would be interested in hearing more about your experience if you would like to chat with us on any of our social media profiles below, please include Review 79148 for support.
Facebook (https://bby.me/b2yvnr)
Twitter/X (https://bby.me/m7mhdr)
Instagram (https://bby.me/91bf17)
Felicia K
November 10, 2025
5 out of 5
Friendly staff