Philip H
February 03, 2026
Okay I guess, but it's still too hard to buy things. I'd like to see some sort of portal or process where I can just check off the features. I want a particular item to have. Such as I was looking for a laptop with certain features and I want to filter out all the other ones. The online filter is very limited such as if I wanted to find a laptop that had a 16-in screen or larger with user swappable memory and hard drive slots and a fingerprint reader and a two-in-1 design. It doesn't allow me to do that and the salesperson have very limited knowledge of their actual on floor stock and they usually just end up going and looking online which I can do anyway. Prices appear to be acceptable. Just lightly higher like maybe 5% higher Jan buying online but it would be easily justifiable because they have it in stock. Looks like I'll have to do a lot for research on my own. And narrow down what I want and then return to them. Or maybe just get it online.
Response from Best Buy
February 03, 2026
Hello, Phillip,
Thank you for taking the time tout of your day to leave a review. We know your time is valuable, so we truly appreciate this feedback. It can be frustrating when you aren't able to filter down the kinds of products that you are wanting. We do have filters that will get you most of the way, however we totally get it. If you'd like help researching or want to formally document your review, please send a private message on social media to connect with someone.
Please include Google Review 112517 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
I feared divorcing the IT guy would leave me clueless in electronics world. Best Buy was like, "We got you, girl." As soon as I walked in the door, I was greeted with warmth and knowledge. Aaron was so helpful! He actually listened, responded with informed suggestions, and never pushed for a bigger, better sale. On the day I was dreading, Aaron rose to the occasion and delivered superior customer service with kindness!
The staff was helpful, but the price of the item is was looking for was well above that of competitors...
Best Buy is my go to. Best Buy > Microcenter