Best Buy Valparaiso

Do not waste money buying a warranty with them. Our less than 2 year old refridgerator stopped working in early January and we called them to repair it. It was a repeated cycle of waiting for technicians to be available, repairs that didn't change anything and after 5 visits sometimes weeks apart and hundreds of dollars of spoiled groceries and 2 months later, they still refused to replace our refridgerator or even loan us a working one while they figured out the repairs.

Went in Sunday morning to look at a nugget ice machine (also planned to look at an Apple Watch and a projector). The machine was displayed high up, and I asked if it could be lowered so I could see inside the ice container. The associate helping us was polite and helpful. When the manager, Jason, came over to assist, he appeared frustrated. He brought the unit down abruptly, causing the water reservoir and other parts to come loose and hit my leg. I jokingly said “ouch” and asked about a discount given what happened. He responded by saying I could get a high five. The interaction escalated from there, and I was ultimately asked to leave. I’ve spent thousands of dollars at this location over the years and was very disappointed in how this was handled. I expect better professionalism and customer care, especially from management. If you want real leverage, stay calm and factual. Do you want help drafting a corporate complaint email instead of just a Google review?

Great help with buying a new laptop. Linda at Geek Squad was a great help with set up.

Customer service was good