Good service..nice people
I could not get the AI to let me speak to a person at the store for five minutes. I said I need a vga cord, simple enough, and wanted to make sure there was one at the store. No help. Tried asking for a sales person, no help, representative, no help. So I hung up. We have purchased so many things from Best Buy but won’t shop there again, ever!!!
Do not purchase any appliances from these people. My wife and I spent over an hour in there trying to pick out a refrigerator. Finally we picked a refrigerator and they asked us when we'd like the delivery. They told us that Saturday the 27th is available. We took that date just to find out they rescheduled for the following Saturday without letting us know. The only way I noticed it is by going on their website and noticing the dates had changed. They did not give me an explanation on why it changed. Getting a hold of somebody is like pulling teeth. Definitely not worth it. I could have bought a refrigerator from a smaller company where you actually get to speak with the people that you meet in the company. I'm constantly getting hung up on and rerouted to somebody that knows nothing about what's going on. I've purchased a TV, a dishwasher and now a refrigerator from there. We were going to purchase a stove also but now I am not doing that. It's not worth it.
Response from Best Buy
April 22, 2026
Good Evening,
We certainly understand how you are feeling after your refrigerator delivery was unexpectedly delayed. We would love to review this situation further with you. Please feel free to send us a private message on social media that includes your Google review case ID, so we can help: #144925.
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This Best Buy was like most. Very welcoming, friendly, and clean.