Best Buy Valparaiso

A big thank you to Jim in appliances for making our visit and purchase so smooth. He took the time to explain all options and getting delivery set up for us. Great salesman and good personality.

They could not print out the receipt. It had to go to email. They're really shorthanded right now. I got done what I needed to, but I guess this place is short-handed, and busy so service is hurting. My truck is able to park in the back.

Before even buying a phone I asked if it could be set up. The salesman said the geek squad would do it. I asked if I needed an appointment he said no. I bought the phone with a 45.00 restock fee if it is opened. I went over to the geek squad. He immediately said I needed an appointment. I asked if I could get one today. He wanted to open the phone to tell me if I could get an appointment. Really 45.00 and maybe no help today. I returned the phone and went to a full service place. Your employees should be trained to tell the truth not just sell phones!! The geek was so rude about it all .

I made a purchase on 12/29/2022 of a DJI Mini Pro 3 done for $909.99 and an accessory kit for $249.99. I drove over an hour away to get them both which was advertised as a bundle. I am a total protection member, and assumed that everything I bought would be covered under the plan, as long as it fell within the time period of coverage. I went to Best Buy on January 2, 2025 to do an exchange, to learn that the accessory kit was not put under my plan and was not able to get store credit for it. I spoke with the manager who could not help me. I then called the corporate number and they advised that they would call me back but as of January 4, 2025 I have not received a call. Im highly disappointed and had no knowledge that the person that helped with my original purchase did not put an item that I purchased under my protection. I did not think I would have to follow up to make sure the job was done. The original purchase was done in Countryside, Illinois.