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Best Buy Lawrence
Services Offered
Geek Squad Services
Windows Store
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Lawrence
How do I check product availability at the Lawrence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lawrence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lawrence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lawrence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1569 reviews)
Carolyn T
December 14, 2025
1 out of 5
Frustrated with Store Managers for their lack of communication and customer service in resolving my issue. The other staff Eddie & Kenny did their jobs well. Purchased new tv and paid for installation by Geek Squad. Delivery went smoothly BUT tech left without testing appearance. Color and contrast was way off! The Netfix N was pink. I called customer support troubleshooting manufacturer settings. Color is still off. Went back to Store on 12/6 and Manager promised to have tech come back out. Shared contact info but never received a call, email or text! Returned to store 12/13 and frankly the team seems clueless on how to handle this situation. It’s pretty simple- JUST TAKE CARE OF YHE CUSTOMER!
I Ket credit card company know not to pay due to unresolved issues.
Alex
December 12, 2025
1 out of 5
Terrible AI customer support.
The AI wants nothing but to shunt you off to an out of country call center. I just need to ask if they have something available in the store.
Response from Best Buy
December 12, 2025
Good Afternoon, Alex,
We absolutely understand how you are feeling after calling in to check the availability of an item. We would be happy to assist you with these concerns. Please feel free to send us a private message on social media, so we can better assist you.
Stephanie S
December 01, 2025
1 out of 5
Ridiculously impossible to call a “pretend” local number and spend meaningless conversation with a “Bot”.
No wonder everyone just shops on Amazon
Sam
December 01, 2025
1 out of 5
Waste of time, they never have what you need and their delivery and pickup are super slow and inaccurate. This is a dying business, just order off Amazon. don’t know what to buy? Spend some time googling it on some forums.
Response from Best Buy
December 01, 2025
Hello. Deliveries and pickups taking longer than expected are far from ideal. We would like the chance to help assist in any way that we can. To do so, please reach out to us via Facebook (https://bby.me/ed6f4x), Twitter/X (https://bby.me/g91ia0), or Instagram (https://bby.me/xc2v7n) and include Google Review number 79484. Thanks!