Frequently Asked Questions About Best Buy Lawrence
How do I check product availability at the Lawrence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lawrence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lawrence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lawrence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1605 reviews)
Gia
October 31, 2026
1 out of 5
Just lost a thousand dollar Apple Watch sale asked an employee for help and after 15 minutes of being ignored I’ll go somewhere else
Response from Best Buy
October 31, 2026
Hello,
It is upsetting when you're unable to get assistance with making a purchase. We would like the opportunity to learn more about your experience. Please feel free to connect with us through a private social media link and mention review #246504 so we can discuss this further.
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McKenzie P
October 26, 2026
5 out of 5
the nicest and best people ever!
Rita M
October 22, 2026
1 out of 5
Tried to sell me extra price item
Response from Best Buy
October 22, 2026
Hello, Rita,
Thank you for taking the time to share your feedback. We strive to provide excellent customer service and knowledgeable support, and we understand your recent store experience fell short of those expectations. Please send us a direct message through one of our social media channels, so we can take a closer look and assist you. Be sure to reference Google Review 241873 in your message.
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Terra K
October 19, 2026
5 out of 5
Very stressful evening for our family dealing with a broken IPhone. The kind folks at this Best Buy were able to help calm me down and get our phone wiped clean so that we could exchange it. Everything done in a very timely manner. I wish I would have gotten the employees names. I highly recommend them and would not hesitate to return for any of our future electronic or GeekSquad needs. Thank you! Thank you!!! Thank You!!!