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Best Buy Lawrence
Services Offered
Geek Squad Services
Windows Store
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Lawrence
How do I check product availability at the Lawrence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lawrence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lawrence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lawrence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1541 reviews)
Mark M
July 21, 2025
1 out of 5
5 employees running around waiting on paychecks in their empty store unwilling to help customers. Incredible
Response from Best Buy
July 21, 2025
Hey there, Mark,
Thank you for reaching out and providing us with your concerns. I know it is important to receive quality customer service, and I can definitely understand your concerns surrounding this. We would love to follow up with you on these issues. Please send us a private message on Facebook (https://bby.me/cwqbx5), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #18645" and share your full name, email, and phone number.
All the best,
^Jacob
Roland B
July 10, 2025
1 out of 5
I'm trying to call back the guy who called me today to schedule our install. I used the same number he called from and got the Best Buy automated answering system. It would not connect me to a live person. I can't remember the last time I was this frustrated. I wonder how many customers have just given up and gone somewhere else?
Response from Best Buy
July 11, 2025
Hello, Roland,
Thank you for reaching out to share your concerns with having missed a call and not being able to reach back for support. I would be glad to notate your concerns and notate them if you would like to reach out to us on any of our Social Media Profiles below with Review 13813 for support.
Facebook (https://bby.me/bfmb4g), Twitter/X (https://bby.me/8ll81x), or Instagram (https://bby.me/jwp4ux)
Sincerely,
^ Tommy
Uddala W
July 04, 2025
5 out of 5
Friendly staff♥️
Tyler D
June 30, 2025
1 out of 5
I bought my very first TV from Best Buy back in college 20 years ago and everything from TVs to phone chargers since.
I recently purchased a 65" TV online labeled "open box, excellent condition".
I called the Lawrence store to confirm the item was as described because I was coming from Tulsa, OK to pick up. That's 3.5 hours in case you're wondering.
The call center guy wouldn't transfer me to the store that I tried to call and assured me the item was as described. So I drove.
When I walked in to pick up my TV, they wheeled out a TV wrapped in bubble wrap, no box, no excellent condition and told me the item was mislabeled online. The supervisor, Dre tried to sell me on two different TVs that he said were better, but apart from that, offered no concessions for his store's mistake and my incredible inconvenience. Ultimately, I returned the TV, and hit the road back to Oklahoma.
Best Buy customer service said they couldn't do anything bc I had already returned it, so that was another waste of time. Incredibly disappointed in Best Buy and just the lack of compassion in this world. We all need to do better.