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Frequently Asked Questions About Best Buy Lawrence

How do I check product availability at the Lawrence Best Buy?
How do I check my order status?
My local Lawrence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Lawrence stores’ holiday hours?

Recent Reviews

4.1
(1558 reviews)
EssCee K
October 13, 2025
5 out of 5
Title: THANK YOU! Description: I was SO discouraged!! Purchased a "Ring" doorbell ...looking fwd to the fun of seeing visitors at the front door and responding even when not at home. THEN ... "discovered" that there was a ...hitch! Our wifi "strength" was not sufficient to let the doorbell operate as it should ... Useless as it was ... SO, purchased the NETGEAR AX1600 WiFi 6 Mesh Extender (EAX12) to solve the issue...then, however, saw that installing the device might be beyond my "tech device" abilities. I contacted Netgear Customer Service and was SO grateful for the EXCELLENT, patient, knowledgeable and courteous assistance I received!! The device was installed and NOW my Ring doorbell is working perfectly! 🙏🏼🙏🏼
Timothy M
October 12, 2025
3 out of 5
Inventory has shrunk so much, little reason to visit.
Zachary W
October 10, 2025
1 out of 5
I pre-ordered a game and figured it would be no big deal picking up the physical copy on release day. The pre-order came with a couple of digital freebies which added a little extra value. Well when I went to pick it up, they said it wasn't "ready" and that they still needed to "pick" it. The game was right in front of me. The only thing they recommended was cancelling my order and buying it again at the counter. Thus forfeiting any digital extras that came along with the pre-order. This wasn't a huge deal as they instructed me to call and explain the situation and it would be taken care of. So after 30 minutes on the phone, they explained to me that there was nothing they could do and I wasn't going to be getting the the digital extras DESPITE actually pre-ordering the game. What an awful system. I don't even know who to blame. The obviously subpar pre-order system or the employees for not figuring out how to fill an order that's right in front of them.
Response from Best Buy
October 10, 2025
Hi, Zachary, Thanks for taking the time to leave a review. I can understand expecting your preorder to be fulfilled as expected. I am disappointed to hear that this was not the case. Please send us a private message on social media. Our team would be happy to look into this closer on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Please mention the phrase “Google review #54048” when messaging us.
Tierra B
October 09, 2025
5 out of 5
Eddie was super helpful! We appreciated his assistance with getting our new phones!

About Best Buy Lawrence

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