Frequently Asked Questions About Best Buy Lawrence
How do I check product availability at the Lawrence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lawrence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lawrence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lawrence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1604 reviews)
Rita M
October 22, 2026
1 out of 5
Tried to sell me extra price item
Response from Best Buy
October 22, 2026
Hello, Rita,
Thank you for taking the time to share your feedback. We strive to provide excellent customer service and knowledgeable support, and we understand your recent store experience fell short of those expectations. Please send us a direct message through one of our social media channels, so we can take a closer look and assist you. Be sure to reference Google Review 241873 in your message.
Instagram (https://bby.me/ydZpGY), X/Twitter (https://bby.me/jkhmO6) or Facebook (https://bby.me/xIng1N)
Terra K
October 19, 2026
5 out of 5
Very stressful evening for our family dealing with a broken IPhone. The kind folks at this Best Buy were able to help calm me down and get our phone wiped clean so that we could exchange it. Everything done in a very timely manner. I wish I would have gotten the employees names. I highly recommend them and would not hesitate to return for any of our future electronic or GeekSquad needs. Thank you! Thank you!!! Thank You!!!
Vanessa R
October 17, 2026
5 out of 5
Izzi and Angel were absolutely wonderful and incredibly patient in helping us get our new phones. They were both so kind, and their customer service was truly top-notch. We’re so grateful for their help and couldn’t have asked for a better experience!
Jeena
October 04, 2026
1 out of 5
If you’re gonna treat me like a criminal and give me attitude and follow me around you don’t deserve my money as an international student the stereotype about Americans is real and you’re stupid for it just disrespectful
Response from Best Buy
October 05, 2026
Hello,
Thank you for the review. We always want to make our customers feel welcome, when shopping with us.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 230555