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Best Buy Lawrence
Services Offered
Geek Squad Services
Windows Store
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Lawrence
How do I check product availability at the Lawrence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lawrence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lawrence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lawrence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1525 reviews)
B S
April 22, 2025
1 out of 5
Buyer beware on demo TV. Bought 4 for office remodel, 1 was discount from being displayed. Was not in original wrapping, was just in original box. Removed from the box to install plugged it in to test first, and screen was damaged.
Will never return here for anything, and will suggest removal from my company nation wide.
Response from Best Buy
April 22, 2025
Hello,
Thanks for sharing your feedback with us. I understand opening the display TV and finding that the screen was damaged, would have been an unwelcome sight. I'd like to have our corporate team review this with you to see what options there may be.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and either the online order number or Customer Service Pin Number from the store receipt. Please also refer to your "Google review 65068664" in your message to us.
Sincerely,
^Melissa
Emma O
March 28, 2025
1 out of 5
DO NOT GET YOUR PHONE FIXED HERE!!!! I brought my iPhone here a few months ago for a cracked screen. Directly after there was a small black dot on the screen that got significantly worse and damaged half my screen I then brought it back for them to fix it not thinking much of it.
I dropped off my phone and came back two hours later. They told me the last person that worked on it (at this store) had broke it and now there was no way to get it functioning again since they had taken it apart. I had a two week vacation the next day and they couldn’t get me a new phone for two days. Therefore, I did not have it for the next two weeks.
I called customer service and they said that every store has temporary phone and they could provide me one. I went back to the store and asked for it and they told me the store had lost it!?
Now that I have the new phone, since they destroyed my previous phone, there’s no way for me to connect to my old phone so I am starting from scratch.
This was the absolute worst experience. I got no help or compensation and was in a foreign country with no phone.
Please don’t go here to fix your phone under any circumstances, driving to the Apple Store is definitely worth it.
Response from Best Buy
March 29, 2025
Good Afternoon, Emma.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64980673" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey
Emily B
March 25, 2025
5 out of 5
Great experience! Jaiden was so helpful and literally made my day.
Leslie W
February 19, 2025
5 out of 5
Visited geek squad. Short wait time although I didn't have an appointment.