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Frequently Asked Questions About Best Buy Lawrence

How do I check product availability at the Lawrence Best Buy?
How do I check my order status?
My local Lawrence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Lawrence stores’ holiday hours?

Recent Reviews

4.1
(1537 reviews)
Tyler D
June 30, 2025
1 out of 5
I bought my very first TV from Best Buy back in college 20 years ago and everything from TVs to phone chargers since. I recently purchased a 65" TV online labeled "open box, excellent condition". I called the Lawrence store to confirm the item was as described because I was coming from Tulsa, OK to pick up. That's 3.5 hours in case you're wondering. The call center guy wouldn't transfer me to the store that I tried to call and assured me the item was as described. So I drove. When I walked in to pick up my TV, they wheeled out a TV wrapped in bubble wrap, no box, no excellent condition and told me the item was mislabeled online. The supervisor, Dre tried to sell me on two different TVs that he said were better, but apart from that, offered no concessions for his store's mistake and my incredible inconvenience. Ultimately, I returned the TV, and hit the road back to Oklahoma. Best Buy customer service said they couldn't do anything bc I had already returned it, so that was another waste of time. Incredibly disappointed in Best Buy and just the lack of compassion in this world. We all need to do better.
Seth O
June 28, 2025
4 out of 5
Good
Joseph G
June 21, 2025
5 out of 5
Always helpful reasonably priced electronics.over all well runstore.
Gurinder C
June 03, 2025
4 out of 5
A lot of good stuff there, only electronic store left

About Best Buy Lawrence

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