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Services Offered
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Frequently Asked Questions About Best Buy Manhattan
How do I check product availability at the Manhattan Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Manhattan Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Manhattan stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Manhattan Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1469 reviews)
D
April 13, 2025
5 out of 5
Always a good experience here. The staff is friendly and the store is clean.
Thelma G
April 08, 2025
3 out of 5
Everything I go there, it's never nobody can help me.
Response from Best Buy
April 08, 2025
Good Evening, Thelma,
We certainly understand how you are feeling after being unable to get the assistance you needed when you arrived at our store. We would be happy to connect with you and work to better assist you. Please contact our team by sending us a private message through social media. Be sure that your message includes your full name, phone number, email address, and Google review reference number: #65023597.
Andrea G
April 06, 2025
4 out of 5
Very knowledgeable staff!
Christi
April 04, 2025
2 out of 5
The few times I've been in this store before I've had decent customer service. Tonight I waited 25+ minutes just for someone to open a cabinet so I could make a purchase only to be told it was still going to be awhile before someone could help me. I walked out and they lost a sure sale. Customer service is everything in retail and this store has lost the art. Sad.
Response from Best Buy
April 05, 2025
Hello Christi,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #65010574. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #65010574
Thanks,
^Ezra