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Frequently Asked Questions About Best Buy Manhattan
How do I check product availability at the Manhattan Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Manhattan Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Manhattan stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Manhattan Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1530 reviews)
donnie c
March 07, 2026
2 out of 5
Takes forever to get someone to help you here. 😖😕
Response from Best Buy
March 07, 2026
Hi, Donnie,
Thank you for taking the time to leave us a review about your recent experience in our store. It can be pretty frustrating when it takes a long time to get help. If you are still in need of assistance or you'd like to formally document your review, please reach out on social media. Please include Google Review 126819 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Erica E
March 01, 2026
5 out of 5
Jon was awesome helping me buy a MacBook. He knew everything there was and more. He was nice pleasant and easy to talk to. If anyone needs questions about computers or anything he is your guy!
I want to give a shout out to frank the Verizon rep! Super cool guy. Hooked me up with my phone and helped me so much. Very knowledgeable and sweet!
I do want to say though the WiFi at Best Buy is horrible. You should really do something about it because it took forever for my data to transfer when getting a new phone. Even though I didn’t mind being there for a long time cuz frank was cool and talked to me the whole time I’m sure the internet speed would be frustrating for other costumers. Best Buy please fix that!!
Other than that Jon and Frank(Verizon rep) were awesome and outstanding!!!
Jacy “
February 28, 2026
1 out of 5
Went to buy a pricey controller and asked an employee a question. They spoke so fast and used so much technical jargon it felt like they were speaking a completely different language. I didn’t understand a word. The only thing I caught was “just buy it and try it for a few days,” which honestly pissed me off. I’m not dropping $200 on a gamble and then stressing about remembering to return it if it doesn’t work out.
When I asked them to explain again, they got visibly annoyed, repeated the same confusing nonsense, and then started walking away. Completely unhelpful and frustrating. Will not be coming back.
Response from Best Buy
February 28, 2026
Hey there, Jacky,
We understand your frustrations surrounding your visit. We would love to hear more about this and look into this further. Please send us a private message on Facebook (https://bby.me/d28vtp), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #124085".
Joshua G
February 02, 2026
4 out of 5
Very help as soon as I enter. Found what I needed really quick.