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Best Buy Overland Park
Services Offered
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Frequently Asked Questions About Best Buy Overland Park
How do I check product availability at the Overland Park Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Overland Park Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Overland Park stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Overland Park Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3258 reviews)
John C
April 10, 2025
5 out of 5
I ordered a Sonos Arc open box online and used curbside pick up to get the order when I got it home. It was the wrong color. but of course, when I go to take it back, they don’t have anymore in store Open box or New this store or any other store in Kansas But the manager Dom was very helpful. He did everything in his power to make sure I left their satisfied he ordered me a brand new Arc and had it sent to my house and gave me a great discount on a brand new item without any hassle!!! Great service !!
Catherine K
April 10, 2025
5 out of 5
The manager is exceptionally decisive. I bought my most recent laptop computer there. I was happy Best Buy was still in the Northland. The Geek Squad is not at this location but the asked people were helpful with an issue I was having.
Will I
April 06, 2025
3 out of 5
I spent more time waiting for a staff member to show themselves than I did standing in line to check out. I've been in there twice and each time I've needed help locating so.ething and it took a while be cause 4 of them were behind the registers but when it came time to check out there was one person at a register with a line of 7 people or more.
Response from Best Buy
April 07, 2025
Good Afternoon, Will,
Best Buy strives to provide our customers with a friendly and efficient shopping experience. So, we absolutely understand how you are feeling after your recent visit did not match this. We would love to connect with you and review these concerns. Please feel free to send our team a private message via social media with your full name, phone number, email address, and Google review: #65017132.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Katheryn S
April 05, 2025
5 out of 5
My work trip hit a snag when I realized I'd left my laptop charger in Tulsa. Thankfully, Best Buy's initial welcome quickly turned into a frustrating search. Despite a staff member's dismissive attitude from Adam K, Joel stepped up. He personally guided me to the chargers and even offered to check me out, bypassing the long lines. Joel's proactive help saved my workday. Best Buy should recognize his exceptional service and promote him before someone else does.