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Best Buy Overland Park
Services Offered
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Frequently Asked Questions About Best Buy Overland Park
How do I check product availability at the Overland Park Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Overland Park Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Overland Park stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Overland Park Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3230 reviews)
Cill E
February 19, 2025
1 out of 5
My partner used to work at this Best Buy at Geek Squad. Throughout the years they worked hard to get their position, they used to enjoy working here back in the day, with everything going on now and with the current employees he worked with, it was mentally taxing on him. Their coworkers were absolute horrible people, treating them like an outsider, feeling left out, no one considered their feelings and yet have each other's backs but none for him.
After therapy, they now could not stand to take foot in this store without having a panic attack due to the trauma these employees caused them. I will never forgive them for treating my partner like garbage despite they put their back onto this company.
Next time before you decide to ostracize someone, please know what they're struggling with and think about being in their shoes. You don't know what they're going through, just... be considerate.
Justin H
February 10, 2025
1 out of 5
BB owes me $303.86 for a gift card I used and the refunded incorrectly and refuse to fix the issue. Don't bother buying stuff from best buy, just go directly to the company your shopping for or go to Micro Center.
Response from Best Buy
February 10, 2025
Hello, Justin,
Thank you for your feedback on Google my Business. Having issues with incorrect refund of a gift card is upsetting. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64799191", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Frank A
January 25, 2025
3 out of 5
Some of the salespeople we're not too friendly.
Response from Best Buy
January 25, 2025
Hi, Frank,
We appreciate it when customers share their experiences as it helps us to understand the areas in which we need to improve. I was saddened to see that your interactions were anything less than stellar. I share your disappointment and hope that you will send a private message or DM that includes your full name, phone number, email address and the location this occurred to one of our official social media links below. Be sure to include Google Review 64729000 in your message.
Sincerely,
^Tina
Susan S
January 06, 2025
1 out of 5
Worst service ever I got they are allowing a person from third party but they are not taking care for a customers regarding that.. I ordered my phone through AT&T from Best Buy.. I payed all amount for my phone but the person who was from AT&T at Best Buy scammed me and I told to the manager they said they can’t do anything … if you guys can’t do anything why are you allowing them to sell a phone from Best Buy ?? I’ve asked for the receipt they said they can’t give they need a person from AT&T ….
Response from Best Buy
January 06, 2025
Hello, Susan,
Thank you for providing your feedback on Google my Business. having issues with a 3rd party employee within Best Buy is frustrating. We would like to hear about your experience, here at the corporate office.
Feel free to reach out through social media with the links provided below. When you are reaching out mention "Google Review 64649257", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay