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Best Buy Overland Park
Services Offered
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Frequently Asked Questions About Best Buy Overland Park
How do I check product availability at the Overland Park Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Overland Park Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Overland Park stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Overland Park Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3224 reviews)
Susan S
January 06, 2025
1 out of 5
Worst service ever I got they are allowing a person from third party but they are not taking care for a customers regarding that.. I ordered my phone through AT&T from Best Buy.. I payed all amount for my phone but the person who was from AT&T at Best Buy scammed me and I told to the manager they said they can’t do anything … if you guys can’t do anything why are you allowing them to sell a phone from Best Buy ?? I’ve asked for the receipt they said they can’t give they need a person from AT&T ….
Response from Best Buy
January 06, 2025
Hello, Susan,
Thank you for providing your feedback on Google my Business. having issues with a 3rd party employee within Best Buy is frustrating. We would like to hear about your experience, here at the corporate office.
Feel free to reach out through social media with the links provided below. When you are reaching out mention "Google Review 64649257", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Ibrahim S
January 04, 2025
1 out of 5
I called the place and they did not pick up until 15 minutes and after they picked up they didn’t answer my question
rajesh p
December 31, 2024
1 out of 5
Worst customer service. We have been waiting for 30mins to buy air pods and no one was responding. While I am asking about to show the product to purchase there are giving rude answer and saying if you want to buy the product you can buy in another store. These are all conversation done with the guy who are staying in near the entry counter.
Response from Best Buy
January 02, 2025
Hello, Rajesh,
Thank you for taking the time to leave a review. It can be really frustrating not to get the kind of service you expect in a store. If you'd like to have your experience formally documented, please send a private message on social media with your name, phone number, and email. Please mention Google Review 64630304 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) We look forward to hearing from you.
Sincerely,
^Meghan
Liz
December 31, 2024
1 out of 5
The item I was going to purchase I had it pulled up on my phone. I was standing over by where my item was. An associate in a black polo shirt asked if I needed help. I asked her a question and told her I wanted to buy a camera. Turns out she couldn’t even help me. She told me to ask someone in a blue shirt. I walk around and no one is available. I stand over by the checkout counter and 2 sales associates come over to check out the customers. I wait till they finish and while I was waiting I saw a guy in a blue shirt! Turns out he works in the warehouse😒 well the two associates finish and I told one of them I just wanted to purchase my item. They told me to stand over by the cameras and someone would help me. I stood over there for literally 10mins. I was not happy. An associate walking by asked if I needed help. Told him what I wanted AND HE DIDN’t HAVE A KEY. I would have left a long time ago but that was the only store that carried that certain camera.. please do better. There needs to be “help” buttons everywhere!
Response from Best Buy
December 31, 2024
Hi, Liz,
Thank you for taking the time to share this review here, although it is concerning to hear you were unable to reach the support you needed while camera shopping. We understand your feelings, and would like to ensure your feedback is escalated to the appropriate teams.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64627671. We look forward to hearing from you!
Regards,
^Katie