Best Buy Overland Park

Exceptional Service from Nello at Best Buy on Metcalf I recently visited the Best Buy on Metcalf, and I was fortunate to work with Nello, who provided an outstanding shopping experience. From the moment I walked in, Nello’s professionalism and product expertise were evident. He listened carefully to what I was looking for, asking insightful questions to ensure he recommended the right options for my needs. Nello’s knowledge of the products and services was impressive—he not only answered all my questions thoroughly but also highlighted features I hadn’t considered. His recommendations were spot-on, and it was clear he genuinely wanted to help me make the best choice rather than just make a sale. What stood out most was Nello’s friendly and approachable nature. He made the entire experience enjoyable and stress-free, guiding me through every step with patience and clarity. He even took the time to ensure I understood the setup process and recommended additional support options without any pressure. If you’re visiting the Metcalf Best Buy, I highly recommend asking for Nello. His exceptional service, expertise, and dedication to customer satisfaction truly set him apart. This review should highlight Nello’s customer-focused approach and expertise at the Metcalf Best Buy.

Bought a laptop and needed help adding some stuff. Gentleman who helped was excellent. Was not condescending even though I am tech illiterate.

Excellent desktop and laptop recycling service

Short: Checkout staff and manager don’t know their own policy on price drop adjustments. Long: I purchased the PS5 FC25 game on November 6th and saw the price drop from $70 to $50 on November 8th at Best Buy. I went in on the morning of November 8th and asked if I could return the game because it was too similar to the previous version, FC24. They said no returns on opened games, and I did read the policy after they told me that, and I agreed. I also read Best Buy’s “Holiday Price Match Guarantee” policy and saw that they do adjust prices until January 14th, 2025. I asked if they could follow this policy and adjust the price for the $20 drop. The checkout person said no, and I showed him the policy on my phone. He still said no but went ahead and asked the manager. The staff told me the manager doesn’t do price adjustments on open games. Well, the Holiday Price Match Guarantee policy didn’t have any exclusions for games, but the staff rudely said too bad. I contacted Best Buy customer service via Messages and they adjusted the price and gave me a $20 return. Staff and manager should learn their own policies before saying no.