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Best Buy Overland Park
Services Offered
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Frequently Asked Questions About Best Buy Overland Park
How do I check product availability at the Overland Park Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Overland Park Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Overland Park stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Overland Park Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3248 reviews)
Todd B
March 28, 2025
2 out of 5
Made two different trips to pick up an online order and they didn't have the correct item either time. They finally sold me an open box item. What should have been a 5 minute in-and-out of the store turned into over 30 minutes in-store, plus the two drives. The process was just disappointing.
Edward R
March 27, 2025
4 out of 5
Lots of merchandise, clean, decent prices, few attendants/sales people!
sylvia j
March 26, 2025
1 out of 5
This app said the store had the product I was looking for. When I arrived at the store it wasn’t in the area it was supposed to be. I had 2 different employees look for it. The last suggestion I got from the employee was order it online and let those guys find it. I went to Amazon and ordered it from them. Won’t be back if I can find it somewhere else.
Response from Best Buy
March 26, 2025
Hi, Sylvia,
Thank you for taking the time to write a review. It can be frustrating when employees aren't able to locate an item for you, so I can understand your disappointment. If you need assistance or would like to formally document your experience, please send a private message on social media along with your name, phone number, and email. Please include Google Review 64969547 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
We look forward to hearing from you.
Sincerely,
^Meghan
Yani G
March 25, 2025
2 out of 5
Ordered a laptop on Monday and was offered free delivery for Tuesday. For reference this store is only 20 mins away from me and I choose delivery due to working overnight and the store is closed when I get off work at 6AM. A shopper was assigned at 11 AM by 3PM no delivery update was made after speaking with customer support they also had no idea when delivery would be made. By 4:43 I received a text that delivery was on the way and should arrive in 30 mins after 15 mins it switched to 8PM. By 7PM tracking stated the driver was 12 minutes away but when 12 minutes passed it somehow jumped to 20 minutes away. My advice is do self pick up or shop somewhere else
Response from Best Buy
March 26, 2025
Hi, Yani,
A delay in shipping is never ideal and I can imagine your disappointment with your laptop not arriving when anticipated. Please send a private message using one of the links below. Be sure to mention that you are responding to Google Review 64969548, along with your full name, phone number, email address, phone number, and order number so that we can take a look at this further.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
Sincerely,
^Tina