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Best Buy Overland Park
11525 Metcalf Ave
Overland Park, KS 66210
Services Offered
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More to Explore
Frequently Asked Questions About Best Buy Overland Park
How do I check product availability at the Overland Park Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Overland Park Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Overland Park stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Overland Park Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3167 reviews)
Paula V
September 23, 2024
2 out of 5
No inventory
Response from Best Buy
September 24, 2024
Hello, Paula,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve, I you can, please connect with us through social media you can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review number 64235900. Looking forward to hearing from you!
Thanks,
^Ezra
Raul G
September 23, 2024
3 out of 5
Short staffed. Curbside pickup doesn't really work the dude before me and I had to exit our cars to pickup our stuff, last Wednesday.
Other than this great store , love shopping here.
Response from Best Buy
September 23, 2024
Hi, Raul!
Thanks for sharing your recent pickup experience and feedback. If you ever need future support or would like your feedback formally documented, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please start your message with “This is in regards to my Google review #64235435” and share your full name, email, and phone number.
Thank you,
^Allison
Jeffrey D
September 22, 2024
5 out of 5
Love the team!! They helped me with a broken monitor that showed up even though it was open box. Thank you guys!
Farrukh K
September 21, 2024
2 out of 5
Store display needs real attention. Also couldn’t find any good deals. But still bought some stuff.
Response from Best Buy
September 21, 2024
Hi, Farrukh,
We appreciate your feedback and are disappointed to read about the condition of the displays during your recent visit. Please reach out to our team by sending a private message or DM that includes your full name, phone number, email and the location in question using one of our official social media platforms:
-Facebook (http://facebook.com/BestBuy)
-Twitter/X (http://twitter.com/BestBuySupport)
-Instagram (http://instagram.com/BestBuy)
When reaching out, be sure to mention Google Review 64226407. We'd be happy too look into this further.
Sincerely,
^Tina