Best Buy Oak Park

Got what I needed at a great price awesome store with great service

Very helpful sales person that had great knowledge and the desire to help. Really wish I could remember his name, primary area was appliances but helped with a phone today.

Large variety of electronics items available.

I purchased a hair dryer through Best Buy’s website. After assembling it and plugging it in, I received an electric shock, so I unplugged it immediately and decided to return it. When I brought it to the store, customer service refused the return, saying the item was sold by a third-party seller and wasn’t a Best Buy product. I explained that the website’s return policy appeared to allow in-store returns, but they still wouldn’t help. I asked to speak with a manager, but Nelle spoke to me disrespectfully and told me to leave the store. Best Buy sells third-party products on its website, but when there’s a problem, customers are left to deal with the hassle themselves. I’ve had no trouble returning third-party items to Amazon, so this experience was especially disappointing. Best Buy should make its return policies clearer and ensure customers are treated respectfully.