Nathanael F
November 19, 2024
said my pc was working well git it home and nothing was fixed just turned my resolution down to the lowest it could go
Response from Best Buy
November 20, 2024
Hello, Nathanael,
I appreciate you taking the time to write us regarding your PC situation. Having a Geek Squad Protection plan is supposed to make these types of situations simple. This is not the experience I want for you, and I’d like to get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the details of your situation, the original order number, your full name, phone number, and e-mail. Also add Google Review 64447404. We look forward to hearing from you.
Sincerely,
^Deysha
Edward P
November 14, 2024
The service here was terrible. I went in there and was ignored for 20 minutes by customer service. I made them aware three times that I was interested in purchasing an item, was told three times that they would get me some assistance, but I was ignored. Finally the clerk decided to acknowledge my presence and grudgingly decided to assist me. While I was being helped, the clerk was defensive towards me. He was just going through the motions and it was obvious that he did not really care for me or like me. He just did not care. I know what the issue was but I cannot say it publicly on the internet. I have had good experiences in the past while patronizing Best Buy stores in other parts of the United States. That being said, I would steer clear of this particular Best Buy store.
Response from Best Buy
November 15, 2024
Howdy, Edward.
Thank you for taking the time to leave your feedback with us. We would love the chance to formally document your experience, and do what we can to further assist you. To connect with a live representative you can contact us through one of the social media platforms listed below. Please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and reference your Google review number #64428413. We look forward to hearing from you.
Thanks,
^Jason
Found exactly what I needed at a great price.