Best Buy Oak Park

Always short staffed No direct line to store You get transferred over seas Can’t understand person

Absolutely pathetic experience. I pre-ordered the Turtle Beach Stealth Pro 2 Headset which was released on Sunday May 17th. As of today, Wednesday 20th my pre order had still not been fulfilled. Last night I noticed they had one in stock for pickup at the location I pre ordered through. I went into the store to have them either cancel my pre order and sell me that one or fulfill my pre order with that one. They said they couldn’t fulfill my pre order with that one because the one allocated to me would be on its way and that they would cancel the pre order and sell me this one. I purchased my pre order on a gift card and made it extremely clear to not only the cashier and manager that I no longer have the gift card so I don’t want it to be refunded to original payment method and I also made it very clear that I didn’t want them to cancel the pre order if they could not refund it to a physical gift card in store to immediately apply to the headset I had at the checkout counter. The Manager told the cashier that he should be able to issue a gift card in store. The cashier went ahead and cancelled the pre order without thinking twice about what he was doing and i immediately got an email that my pre order was cancelled and im being shipped a new physical gift card which would take 10 days to receive. Instead of management or cashier fixing their own error, they made me call customer service. Customer service offered zero solutions other than shipping me a physical gift card that would take 10 business days to reach me. So now here I am, waiting for a headset that was already 4 days late to fulfill my pre order, cashier cancelled my pre order without handling the refund in store making me wait 10 business days for the physical gift card, and then I’m sure stock will still be tight so I’ll probably be waiting for back ordered product again once I receive it. In store the employees were zero help, telling me I personally had to call customer service and iron it out, even though it was their employees mistake. Customer service was zero help, telling me they couldn’t do anything but reissue a physical gift card and that if I wanted another option the store would have to handle that (which the store made clear they couldn’t. So congrats on screwing me out of getting my out of state Nephew his High School Graduation present for his party. Yes, I’m well aware I could have used my money to purchase the headset while in store but then I’d be giving the store that screwed me more money and still have a gift card to Best Buy that I don’t need anything else for and quite honestly don’t want to shop there again unless this is rectified in some way. I literally never leave reviews for anything. This was just such a pathetic experience in which the store screwed up every step of the way and in doing so screwed me more than if I just waited for my pre order to be fulfilled (which I told them beforehand very clearly multiple times I was fine with if there was going to be an issue with cancelling it) I’m glad my 20 minutes of research before dealing with this in store gave me more knowledge to how this would play out than their own cashier and manager. And I’m glad their overseas customer service and customer service supervisor can pass blame on the store and do nothing to rectify a situation caused by their employees. F- Contacted elevated support ans recommended by response and they are doing nothing to expedite or remedy this situation even though I spent hours dealing with them. Don’t waste your time. Will not shop at Best Buy again after this. Amazon and Micro Center it is.

Excelente atención y oferta de productos...

The staff was very friendly and helpful. I went there with a specific product in mind and I left with that product at an affordable price. It was cheaper than Amazon.