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    Samsung Open House

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Frequently Asked Questions About Best Buy Oak Park

How do I check product availability at the Oak Park Best Buy?
How do I check my order status?
My local Oak Park Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Oak Park stores’ holiday hours?

Recent Reviews

4.0
(4381 reviews)
Luke L
January 28, 2026
5 out of 5
Pickup was pretty quick!
Chingunjav E
January 24, 2026
5 out of 5
My to go shop
Anthony G
January 24, 2026
1 out of 5
Bought a Lenovo legion go Christmas of 2024. Was convinced by a manager to purchase the best buy warranty which would include accidental damage and in-store exchanges for any issues. The first time I had it exchanged it was done without a problem and it went smoothly when I tried to exchange the unit again today because of the same issues and now they're telling me they want to send it out to get it repaired. I received inconsistent information from beginning to end. If that is what is what I was told and you already did in exchange in the store once without an issue why is it a problem now.. no wonder best buy is closing stores. Service like this , I will never be returning here again
Shangyi
January 16, 2026
2 out of 5
During today’s appointment, the technician failed to resolve any of the issue I originally came in for. More concerningly, the technician removed and discarded my screen protector, which I had carefully applied myself. If it was already clear from the beginning that my issue could not be resolved through repair, I find it completely unacceptable that my phone was altered at all—especially in a way that caused unnecessary loss and inconvenience. There was no technical justification for removing the screen protector, and doing so provided no diagnostic or repair value. This experience reflects a troubling lack of care and professionalism. Based on this interaction, I strongly question the expertise of the Geek Squad team when it comes to Apple products. I regret trusting this service and would not recommend in-store Apple repairs at Best Buy to others.
Response from Best Buy
January 17, 2026
Shangyi, Thank you for taking the time to share your Geek Squad experience. Having a screen protector moved unnecessarily is disappointing. We would love to take a look into this. To do so, please send a private message that includes the phrase "Google Review 105718" to one of the following. Facebook (https://bby.me/ds3bnd), Twitter/X (https://bby.me/jgnmdn) Instagram (https://bby.me/y014gd Buy)

About Best Buy Oak Park

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