Best Buy Oak Park

While purchasing a laptop yesterday, I had such a kind, attentive associate helping me on purchase that is the 3 stars. After finding exactly what I wanted (for the same price as another PC but with more of what we need), I was having technical difficulties with my transaction. In the meantime, the older man in the Samsung shirt decides he's going to roast my kid for getting a new laptop. He mentioned SEVERAL times how spoiled my son must be. I laughed at first, because I was getting flagged for fraud and it was uncomfortable and taking me forever. A lady stood there for a few minutes waiting on him but he wasn't done joking about my spoiled kid. Once my transaction went through I left so fast as to not be rude to the man. I decided to sleep on it and I've waited 24 hrs. It wasn't funny or cute to hear a middle aged man poke fun at my family's expense. No sir, my son didn't graduate from college to receive this gift. But he is a survivor of some horrific life events and he has a supportive mother. He wears clothes that are thrifted and has to use a chopstick to operate his phone's powersm button. Samsung shirt guy made me uncomfortable and his interpersonal social skills need an overhaul. Thank you for your time if you read this far. PS your associate did ask me if would like a store card. That was once part of ny job too so I understand .. But I NEVER asked 2 more times after someone politely declines the first offer. Ridiculous behavior at your shop. This is why brick and mortar is dying

Best buy products, but not the usual best buy customer service 😔...Nello needs a raise. Only associate other than the sweet door lady; to acknowledge me. Stood in one spot waiting for help for 20 mins until this one associate helped me...

If you're going to sell Nikon products it's probably pretty important that you carry the memory cards for them.... Do better

Branden at the Samsung counter helped with a phone issue that I had tried to get help with at several other places. Thank you!