Anthony G
January 24, 2026
Bought a Lenovo legion go Christmas of 2024. Was convinced by a manager to purchase the best buy warranty which would include accidental damage and in-store exchanges for any issues. The first time I had it exchanged it was done without a problem and it went smoothly when I tried to exchange the unit again today because of the same issues and now they're telling me they want to send it out to get it repaired. I received inconsistent information from beginning to end. If that is what is what I was told and you already did in exchange in the store once without an issue why is it a problem now.. no wonder best buy is closing stores. Service like this , I will never be returning here again
During today’s appointment, the technician failed to resolve any of the issue I originally came in for. More concerningly, the technician removed and discarded my screen protector, which I had carefully applied myself.
If it was already clear from the beginning that my issue could not be resolved through repair, I find it completely unacceptable that my phone was altered at all—especially in a way that caused unnecessary loss and inconvenience. There was no technical justification for removing the screen protector, and doing so provided no diagnostic or repair value.
This experience reflects a troubling lack of care and professionalism. Based on this interaction, I strongly question the expertise of the Geek Squad team when it comes to Apple products. I regret trusting this service and would not recommend in-store Apple repairs at Best Buy to others.
Response from Best Buy
January 17, 2026
Shangyi,
Thank you for taking the time to share your Geek Squad experience. Having a screen protector moved unnecessarily is disappointing. We would love to take a look into this. To do so, please send a private message that includes the phrase "Google Review 105718" to one of the following.
Facebook (https://bby.me/ds3bnd),
Twitter/X (https://bby.me/jgnmdn)
Instagram (https://bby.me/y014gd Buy)