I drove over 20 minutes just to get to this Best buy to pick up my open box item. Turns out they had the item listed wrong - the surround sound system was missing half the speakers and they didn't even realize that when they were handing it to me until I said something about it. The only option was either to keep it for a partial refund or to return it. Now I'm out about an hour of my day wasted driving all the way to this Best buy and back home.
Response from Best Buy
July 27, 2026
Hi,
I understand how upsetting it can be when your purchase does not match your expectations. We'd like the opportunity to learn more about your experience.
Please connect with us through a private social media message and reference Review #194148 when providing additional details.
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amazing customer service very friendly and there was a very kind and friendly greeter at the front in her wheelchair she was very quick with knowing where specific products were located
...the workforce is well versed in product, the Geek Squad is so very helpful, and the prices are reasonable. They do have your back and are a proper business to which I'll happily return, as needed. They do have what you're looking for in appliances, entertainment, phones, accessories, and other electronic products...
Walked up to the counter to where two female cashiers were talking to eachother. As I’m walking up, the one that is facing me goes “pss” and points in my direction. Without either of them even looking back up at me, they both walk off and continue their conversation leaving me to wait for someone else to check me out. Pretty aggravating
Response from Best Buy
July 23, 2026
Hello, Tyler,
Thank you for taking time out of your day to share your feedback. Trying to purchase the items you want should be simple, so we can understand your frustration. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/yPUWEH), Twitter/X (https://bby.me/gIfziy), or Instagram (https://bby.me/3eHoux). Please reference Google Review, #192277.