Kenny C
September 11, 2024
I wish there was zero stars. Young lady helped me in store and was very nice and very helpful . However, I’m sure it was an honest mistake but she promised me my tv would be delivered the next day. That was perfect, I took the day off, only to look back at emails the following day when I didn’t hear anything to find it was actually going to be the following day after that . When I call to give them an opportunity to make it right. No one can or will do anything. Absolutely atrocious and I understand why their stores are closing down now.
Response from Best Buy
September 11, 2024
Hi there, Kenny,
Thank you for reaching out to us here and for bringing this to our attention. I'd love to ensure that your experience and attempts to receive assistance are addressed further.
To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review.
64187888
Thank you, and we look forward to hearing from you.
^Duncan
Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
Matched Amazon's pricing and got it immediately
Dawit G
September 07, 2024
Customer service is not that good.
The place is very nice.
Will not but from them again. Paid for same day delivery and did not get my order. Called customer service and they have no clue when I'm going to get it. And they have no way of contacting Shipt to see when I'm supposed to get it.
Response from Best Buy
September 07, 2024
Hello, Fast,
Thanks for taking the time to leave a review. We really appreciate your feedback. We'd like to hear more and see how we can assist. Please send a private message with your name, phone number, and email. Please mention Google Review 64168576 in your message.
You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Warm Regards,
^Meghan