Best Buy Oak Park

These people don't even have knowledge of the products they are selling/installing. I drove here from Sedalia, dropped my car off, and received a call 2 hours later saying they couldn't install the remote start, that I had called and asked questions to verify that the remote start was compatible with my vehicle. I was told yes, it was compatible, prior to purchase and scheduling the appointment. Very frustrating and a total waste of time and gas. I definitely don't recommend them for remote start installation.

I have a complaint regarding my recent order. I originally ordered a 65-inch TV and provided all my correct information, including my address and phone number. However, when I canceled the 65-inch and upgraded to a 75-inch TV, the Best Buy representative changed my address but failed to add my phone number. On the day of delivery, the delivery team got lost and was unable to reach me because my phone number was missing from the order details. This TV was intended as a birthday gift, making the situation even more disappointing. I have contacted Best Buy eight times, but I’ve had difficulty communicating effectively due to language barriers with some representatives, which has prevented my issue from being properly understood and resolved. When I finally spoke to the Best Buy delivery department, they informed me that the TV will not be redelivered until my phone number is added to the order. Although they said they have contacted the main office, their only method of communication is email, which is frustratingly slow. This has been the worst customer service experience I have ever encountered. And there still hasn’t been any resolution as I leave this review

Darn good service until you get to checkout. The people ringing me up looked like zombies.

The store is very clean and well organized. Had everything I needed for my Google phone. The staff was very friendly and helpful.