Best Buy Topeka

Very knowledgeable about their job Very kind respectable and helpful

I used to like best buy. One of the better tech stores in town but today changed all of that. I was looking for a refurbished computer under $300. That's is what I told the employee. I was overly pressured from him to buy an $800 mini PC and apply for the financial stuff. While I understand that the employees have goals they need to meet, when a customer says no that generally means no. I applied to the financial thing just to shut the employee up. I walked out of there after not being listened too. He kept showing me $400+ PCs when I was very clear about what I want. I can sadly and safely say that best buy lost me today. I will not be shopping there anytime soon and I will be recommending people to support the smaller stores. Such as The Computer shop.

We are from North Texas but traveling through Kansas on our drive home and went into the Topeka Best Buy to shop for a TV. We found their store very unorganized. We specifically wanted a Samsung TV that was on the wkly sale. Upon entering the store, we spied the big Samsung sign it the back but as we walked toward it we found TVs, even Samsungs, scattered throughout instead of neatly & easily organized for the customer to shop in one general area. Once we found the one we'd seen online (no where near the Samsung sign) & got through all the upsale garbage the Best Buy associate tried on us we proceeded to check out with him. My husband, asked for a Military discount which we were told they do not give. When he asked to talk to a Manager, the early 20's kid in the TV dept told us he is the Manager. I'm certain he was fibbing about that! I guess our Best Buy Stores are Better in Texas because they are much better organized; the associates are great to advise about features, differences, important facts you should know but NEVER try to upsale you & apparently, they value their Veterans much more as we've always received a discount when we ask. DO BETTER TOPEKA BEST BUY!!

I'd give it zero stars if that was an option. I tried calling them to see if a product was in stock, and the stupid AI phone system wouldn't let me speak to a human. This company deserves to go out of business at the bare minimum.