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Best Buy Topeka
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Topeka
How do I check product availability at the Topeka Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Topeka Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Topeka stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Topeka Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1949 reviews)
Curtis O
February 01, 2025
3 out of 5
Not bad... just looking
D M
January 29, 2025
3 out of 5
Run down, almost empty of merch the exterior is dilapidated. However the staff is knowledgeable and it does have hard to find items in stock Best Buy has seen its hay day do to the internet unfortunately but it does allow you to see what you getting and interact with real people for assistance a good store fallen on hard times.
Response from Best Buy
January 29, 2025
Hello there!
Though it is not how we want customers to feel when shopping at their local Best Buy store, we appreciate your feedback. It is important that customers enjoy the look and feel of the retail location they visit, and we'd be happy to learn more to help create better customer experiences. Kindly send a private message that includes your full name, phone number, and email address to: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy).
To ensure proper routing, please mention that you are responding to Google review 64749501.
Sincerely,
^Tina
Trenton
January 21, 2025
2 out of 5
Disappointing Experience with a Few Bright Spots
I recently bought a $1,500 TV from Best Buy, and while the initial purchase experience with one employee was excellent, the follow-up was a complete nightmare. The person who helped me pick out the TV was fantastic—knowledgeable, helpful, and genuinely interested in making sure I got the right product. Honestly, they are the only reason I’m not giving this review a 1-star rating.
However, the rest of the experience was awful. Somehow, the TV was charged to the wrong card, and when I called to resolve the issue, I was told I needed to bring the TV back to the store. After lugging it out of my living room and back to the store, I was told I had to wait a few days just to buy it again on the correct card. To make matters worse, when I called for help, the staff on the phone were dismissive and rude. One lady outright refused to assist unless I came into the store, even though I offered to send someone on my behalf. I was even told the manager wouldn’t help me either.
The majority of the employees I interacted with were unhelpful and seemed like they didn’t want to be there. It was as if they were annoyed I dared to spend my money at their store. Honestly, 90% of the staff need to reevaluate their customer service skills. The remaining 10%, including the amazing guy who helped me pick out the TV, deserve all the credit for why I’ll even consider returning.
Best Buy, you need to do better. I could have bought the same TV from Amazon for the same price, but I came to you for the personal experience. If not for that one incredible employee, this review would be much worse.
Response from Best Buy
January 21, 2025
Hi Trenton,
Thanks for sharing this review with us here. I'm concerned to hear about this experience and the issues with your TV purchase, and that the service you've received from us didn't met expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and see what we can do to assist. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64713871.
Thanks,
^Caleb
Ethan H
January 11, 2025
5 out of 5
Carter Tappin is my favorite Best buy employee